Just returned from a week at the Riu Tikida Gardens in Marrakesh
We flew from Manchester to Menara Airport. Passport control was fairly painless. However it did seem to take quite a long time given that there wasn’t exactly a mad rush on. The airport itself is similar to most Western airports i.e. nice, clean, modern, expensive. Transfer from airport to the hotel was in an air-conditioned coach.
First impressions of the hotel were very good. It was a gorgeous sunny afternoon and the hotel looked fantastic. Moroccan style architecture, lots of arches and pillars. The hotel is a kind of U-shape with the Lobby/Reception/Dining/Communal areas being along the “bottom” of the U and accommodation areas being along the left and right hand side of the U-shape. In the centre of the U are gardens and above the top of the U is the large swimming pool.
The lobby/reception area is extremely nice and fitted out to a good standard. We were welcomed by staff who gave us cocktails. Check in was OK. A slight problem is that French is the major language in Morocco. The quality of English amongst the staff (and some of the Moroccan people) varies so sometimes it can be hard to explain what you want. However its only an occasional and very small problem.
We had two interconnecting rooms on the ground floor, with an external terrace looking out across the gardens. Perhaps not a 4 star standard but clean with all the essentials. I would class it as similar to a Premier Inn or Travel Lodge. Our minibar (a small fridge) wasn’t functioning throughout the holiday and a range of soft drinks (other than just a 2L bottle of water) would have been nice. In-room tea making facilities would also have been appreciated. For some reason there were no drawers or cabinets in either room which seems strange. There are also only 2 English language channels on the TV (BBC News and CNN) but as we were out for most of the day that was never really a problem. Throughout the holiday the maids kept the rooms very clean and spotless.
For me the rooms on the 3rd floor seemed to be the best, with quite large balconies and excellent views. However we were informed by the Manager that such rooms are not allocated to families with children under 16 for safety reasons.
The main disappointment (for me) was the food. There was a lot of choice but it wasn’t really to my personal taste Breakfasts were reasonable, however other meals, whilst there was a wide choice, didn’t really appeal to my palette. Most of the meat dishes were grilled/poached and without much taste to be honest. The pizzas and fries were akin to Asda Smartprice. I am a very picky eater so others may not find it as bad. The service from waiters however was excellent and could not be faulted. All the staff in the hotel were consistently excellent and the service was in my view at a 5 star level. The animation team were very friendly, Rashid the Thomson rep was very good and Hasna was lovely.
Marrakesh itself was very nice and easy to get to. Because there were 6 of us Rashid the Thomson rep arranged for us to use a large MPV as a taxi (rather than having two seperate cabs). The people in Marrakesh were very nice with very little hassle.
It would have been great if there was more for the kids to do. The on-site sports facilities and kids club were quite basic although, in fairness the Hotel is not really advertised as a “family” hotel.
The Wifi only works in the Lobby/Reception area and even then it is quite slow (probably due to high number of users). The gardens are very nice and relaxing. The Fitness suite is somewhat limited and only open between 3 and 7 for some reason. I would have preferred an early morning workout followed by an afternoon relaxing by the Pool. The pool itself was quite large but extremely cold. And the sunloungers tend to be booked up quite early.
All in all I thought the hotel was very good value for money. The staff are excellent and other things are not too bad. I would return if there was more for kids/teenagers.
Room on 3rd floor looks best
Gueliz is very overpriced
The Souks seemed to be mainly full of tourist tat eg keyrings, “I love Marrakech” teashirts, with prices being similar to the UK.
Exchange money in smallish quantities. You can only change back into Sterling at the airport and it can be a faff.
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- Also Known As:
- Riu Tikida Garden Hotel Marrakech
- Le Tikida Garden Marrakech
- Hotel Le Tikida Garden
- Tikida Garden Marrakech