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“CHOOSE ANOTHER RIAD”
Review of Riad Karmela

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Riad Karmela
Ranked #46 of 500 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“CHOOSE ANOTHER RIAD”
Reviewed 20 May 2012

We stayed here in this riad, which was a big mistake!!!

The owner Joel was extremely rude and obnoxious. To cut a long story short, it is a total waste of money, the evening meal was not even worth the 25 euros, the rooms were not presented to good standards and they were shown in the photographs and the riad staff are also rude and extremely two faced, talking about other guests behind their backs.Joel himself is an extremely aggressive and arrogant man, we have parted with our money so expect the service and hospitality to go in hand. We wish we selected another riad and should have read the bad comments for this riad as that would have given us an insight and we would have chosen to stay elsewhere instead of wasting our money at this disgusting and disgraceful place.

It is definetly not a place for a family nor for elderly people, no guest should be made to feel threatened or stay in their rooms the whole time because of the attitude of the staff and Manager Joel. We cannot stress this enough, the bottom line is do not include this riad in your selections....we did warn you!

  • Stayed May 2012, travelled with friends
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Helpful?
4 Thank WORSE E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espelette, Owner at Riad Karmela, responded to this review, 23 May 2012
Hello I am very surprised to read your feed back as we have no guests with your name in our records for the last 3 month. I also have NOT had any argument, no conflict, no discussion with any guests so I find your comment suspicious. There is specific issues so I do not understand what happened. Best regards Joel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (149)
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Vienna, Austria
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2012

Riad Karmela is just a perfect location from which you can explore the busy medina. It's an excellent place to relax after or between walks in the souks. You find a lot of lovely sitting areas in several courtyards and even two little tortoises. Our little daughter felt in love with them :-) The roof terrasse is a good place for sunbathing. The set menu for dinner was good quality (€ 25,-), the staff very friendly. The charming room was a bit dark and the whole riad is very clairaudient which could lead to short nights.

  • Stayed April 2012, travelled with family
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Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2012

The bad stuff... its a bit tricky to find, but then that's the Medina for you.
The good stuff .... everything else. What great value for money. The riad is beautiful, the staff are friendly and always on hand, the food was good, the wine inexpensive and surprisingly good, the bedroom was charming and the roof terrace a perfect place to relax. I loved this place.

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Room Tip: We stayed in Fatima and it was charming. I would have loved to have a look around all of the other b...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2012

Riad Karmela was such a welcome break from the hussle and bussle outside! The staff are friendly, informative and the customer service was of a high standard. The riad is full of light, colour, lovely traditional features and some cute physical ones as well (resident tortoises and some small local birds). The room was perfectly adequate, the food was delicious and good value and it was a bonus to be able to have some spa treatments. The sun terrace gave a roof top view of Marrakech and a chance to watch the sun set while sipping a glass of wine. The riad was well located for the main sights of Marrakech. I would definitely recommend Riad Karmela to friends and family.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2012 via mobile

Decided to stay at Riad Karmela after reading all the positive reviews. Great location in the heart of the medina. Its a beautiful and exotic oasis. You will need to pre book your taxi with the hotel and expect a short walk to the hotel when you arrive as taxis do not fit in the narrow alleyways. The food was delicious- 25 euro for dinner. Found the staff courteous and helpful at all times. Would definitely stay there again and recommend to friends.

Stayed March 2012
Helpful?
Thank Mayanqueen17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2012

I had booked this riad for my family (wife and sons 18 & 16)
I had done the reseach (on trip advisor) and so knew much of what to expect. My family had little idea what to expect.
Coming into the riad for the first time (down the narrow alleys and through the tiny front door) and entering into the airey courtyards - they were blown away!
The state of wide eyed wonderment and sense of being in another world stayed with us all week - the perfect place to getaway.
Joel and Bouchra's attention to details of everything made the stay fantastic including arranging for trips and recommending good places in the souks - try Mohammed for carpets.

Room Tip: Oum Kaltoum has 2 bedrooms and a private terrace
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  • Stayed April 2012, travelled with family
    • Value
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Helpful?
Thank SteveCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo
Level Contributor
3 reviews
Reviewed 27 April 2012

Thank you for a wonderful stay at Your riad, all of us had å Good time, from 12years to 55 years. Very Good service, beautyful rooms and Good food! Good karma in this place, we Will be back!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz60Oslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Karmela

Property: Riad Karmela
Address: 10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
#31 Luxury Hotel in Marrakech
#39 Family Hotel in Marrakech
#75 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Karmela 4*
Number of rooms: 19
Official Description (provided by the hotel):
The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more   less 
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Also Known As:
Riad Karmela Marrakech
Riad Karmela Hotel Marrakech

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