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“Terrible management ruined the experience”
Review of La Famille

La Famille
Ranked #103 of 995 Restaurants in Marrakech
Certificate of Excellence
Price range: US$55 - US$80
Restaurant details
Reviewed April 5, 2018

Beautiful spot soiled by RUDE & TERRIBLE MANAGEMENT I called three times to confirm our reservation which was a nightmare because each time they could not find it. When we arrived we were told by a rude hostess we didn't have a reservation. The French owner was right there and didn't seem to bother. After proving I had called countless times, they told us they ran out of food and all we could have was a salad and a slice of cake that had sat in the sun for hours. We were served Nespresso coffee and hot water with tea bags!! I approached the owner to give her some feedback and she was unapologetic and kept telling me she is running a restaurant with a unique concept and it's normal to run out of food. The sanitary conditions they cook in are questionable too. The staff is straight RUDE and unfriendly.

    • Value
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    • Food
Thank SjLolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 342 reviews

Reviewed April 2, 2018

Amongst the hustle and bustle of the Medina is this quiet tranquillity of beauty and heaven, with lovely smells of Jasimine and the most delicious lunch. I saw the recommendation of this wonderful restaurant in the Telegraph - 10 best places to have lunch in the Medina and they weren't wrong. You need to book as La Familie obviously gets booked up quickly. I am so glad we were able to have our first lunch in Marrakech in this wonderful place.

    • Value
    • Service
    • Food
Thank Vey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
3
Reviewed April 1, 2018 via mobile

We were looking forward to our visit to La Famille as we booked a day in advance which Is highly recommended. A lovely restaurant setting with a small boutique shop run the by owner.

The staff weren’t ready for our booking, the table wasn’t made and we were finally shown to our table two thirds of the menu was out of stock. The waitress didn’t seem to care or apologise for the lack of food and organisation.

We opted for the salad, small pizza and ice cream for desert which were all delightful. Shame about the main courses that were unavailable.

I will return but will definitely book an early lunch.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

location and food created with love and style. unfortunately very short opening hours, reservation needed
highly recommended if you stay more than 1 day and appreciate fresh and healthy food as well as attention to detail

Thank Christoph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 13, 2018 via mobile

Outstanding little cafe in the medina and a firm favourite of mine.

Food is delicious, the restaurant itself is set in a gorgeous courtyard.

Small concept store selling baskets and wares.

I love this place.

Thank nicolecostello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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