Severely disappointed, we booked 3 nights here and were looking forward to relaxing. Too bad we couldn't! We first were placed in a room on the second floor, after seeing the room and trying to use the Internet, sitting on the bed and checking out the bathroom (saloon doors to the toilet?) we wanted to leave. We contacted our booking company but since the Riad manager had left for the day (pretty sure 5 star places have a MoD at all times) they were unable to help for the first night. We sunk into the old lumpy beds and fell asleep. We were awoken at 11pm by the sound of someone on the rooftop terrace moving around the heavy chairs. After they calmed down we fell back asleep, then at 6am someone started setting up for breakfast and moving furniture around. After the first night we decided to speak with the manager, he agreed to move us, we picked a bigger room that was on the first floor, one of two open. The first room we were shown was the same bed, but the TV had no connection and only DVDs, so we picked the second vacant room. Everything else was the same, but, our new first floor room had the added bonus of the other loud guests that came to sit by the pool early morning or late night would be loud, and the room had no proper insulation so their conversations were loud and clear. The people above us also had a parade every night around 9pm while getting ready, and then another one at 12pm when coming back for the night.
The amenities are not 5 star. We are not fancy people, but when booking a 5 star place we expect fluffy towels, real nice soaps, small bottles of shampoo and conditioner, sheets that are not falling apart and a shower curtail, or door on the shower as not to flood the floors. Oh, a toilet that flushes and doesn't run for 29 minutes after would be nice. We got threadbare towels, squeeze packets of shampoo, thin cheap soap and a lumpy bed.
There is a free breakfast, thats only good if you're a bread-a-tarian, lots of bread, the same bread all 3 days, only on the last day was there some warm yogurt. It also seemed that they made food, and when it's gone, it's gone. Maybe if you're first at breakfast at 8:30, you can eat like a king, or queen, but we ate at 9:30 and the "buffet" seemed to be bare. There was a whole cucumber and 2 whole tomatoes on the buffet if we got hungry enough. At least there was excellent mint tea and fresh squeezed OJ.
The internet/wifi was horrible. We are young travelers, we have been all over the world and this was some of the worst, couldn't load Facebook, upload pictures or video chat, let alone stream. The wifi signal was strong, but the internet was slow. We have yet to deal with such bad internet in Morocco yet.
The best parts of the riad was Ishan, he was always there, happy and helpful. The manager Christophe was knowledgeable about the area and helpful.
We booked about a month out, and paid the same as we would've for a real 5 star hotel in the Palmerie area. When we arrived we checked the rates again and it was $15-25 cheaper for each night, so make sure you get a booking site that will refund you if your booking price is higher. The location of the riad is nice, 15 minutes walk in the heat to the Jemma square, you don't hear the outside noises, just the other rude guests.
Do yourself a favor, don't pay more than $50/night, and expect 2-3 star amenities.
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- Also Known As:
- Palais Riad Calipau Marrakech Hotel Marrakech