The hotel was fine -- I stayed here for 5 days for a set of meetings in Rabat, but I would not call it a luxury hotel. The hallways smelled musty and like disinfectant -- the room was OK after I aired it out. The room, including the bathroom, was clean and nice.
I had called and booked the hotel shuttle from the airport so that I would not have to deal with any hassles. I was met with a taxi driver with a sign with my name. It was fine until we got to the hotel and then before I went in, he wanted money. I hadn't changed money and was expecting to be billed through the hotel since I didn't know the price. He came inside with me and I was told it was cheaper to pay him directly, so I changed money and did so. But it wasn't as painless as I had hoped.
The first night, at about 7pm, a colleague and I were going out to dinner and she wanted to change some money. The front desk told her that they didn't have any. They also said that there was no where else to change money in the evening. (They didn't mention the ATMs at the bank across the street as an option.) Finally, the manager came out and changed 50 Euros. It was fine, but I would expect better service at a luxury hotel.
I did have a good experience with the front desk when I wanted to change rooms.
The breakfast was fine -- again, decent but not luxury. And the service in the breakfast room was very uneven. I waited about 10 minutes for a spoon to eat my yogurt...
I ate one meal in the restaurant. It was quite good. But there wasn't a place in the hotel to get a quick and light meal, such as a sandwich or bowl of soup. (These items were available from room service.) There is a bar and some comfortable chairs on the ground floor, but I sat there for probably 6-8 hours in the mornings over my five days and was never offered food or drink. I did manage to get a cup of coffee one morning.
There were lots of tour groups and this would be a fine hotel for a tour group to stay at. I might have felt happier about it if I hadn't been expecting something substantially more.
- Official Description (provided by the hotel):
- Considered the most regal of all the imperial cities, Rabat combines traditional culture with contemporary politics. Here, relics of the world's largest mausoleum rub shoulders with contemporary skyscrapers. Behind its sleek, glass façade, the Sofitel Diwan is designed with sublime refinement and elegant nuances. Conveniently located in the heart of downtown, just minutes from the airport and the incomparable Dar Es-Salaam golf course, this luxury hotel is ideal for both business and leisure. ... more less
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- Also Known As:
- Le Diwan Rabat Hotel Rabat
- Sofitel Rabat
- Accor Diwan Rabat
- Rabat Sofitel