We were booked at the Mawe Tented Camp for 4-6 Nov 2018. Everything was going wonderfully, and the booking agent, Kilidove Tours and Travels was extremely helpful up to the last point.
However, being nationals of Bangladesh (four out of seven) we were denied the visa for Tanzania on 4 Nov. We waited for three straight days and could not manage to get the visa, and we were in full contact with the agent. Out of our $5K+ costs, half of it was paid. We paid some penalties for no show, and three members of our group actually arrived and used a vehicle for the last day of our booking, but apart from that did not incur any further costs.
The agent refused to refund our money. We are still waiting for even a partial refund, but no one responds to our email anymore. I could not believe that Tanzania, a leader in safari tourism could treat guests with genuine problems, in this way.