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All reviews the club lounge under renovation overlooking the sea negative reviews well prepared food great place to chill cul de sac an update van der took ages kind staff small private beach took great care hotel is great couple of nights african countries restaurant staff
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Reviewed August 29, 2018

Our 6th floor assistant, SAID, made the stay worthwhile. He was very attentive to anything we needed. The cleaning service personnel were also good. They kept the room clean and comfortable, checking on it various times thorough out the day. Overall, this is a fairly good hotel with outstanding service. Unfortunately, the amenities are limited. They seemed surprised that I expected hot water. The air conditioning has a hard time keeping it with the hot climate. There is a pool and gym, but no spa services. The dining facility is pretty good, but a somewhat limited menu.The hotel is rather isolated with not much around, but taxis are readily available.

  • Stayed: August 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank mporterretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this reviewResponded September 8, 2018

Dear Valued Guest,

Warm greetings from Djibouti Djibouti.

Thank very much for your interest in our Hotel and sharing your feedback on TripAdvisor.com.

We are very glad to know that you have nice experience during your stay in our Hotel.

All your great words will be shared with our team. Your positive feedback is always a source of motivation for all of us to enhance our guest experience.

It appears from your feedback that there were a few challenges during your stay with hot water which is on the process of installation.

Please accept our sincere apologies for any inconvenience caused by the air conditioning and the limited amenities and menu,rest assured that we do take your feedback very serious and do our utmost to better meet your expectations.

We are looking forward to welcoming you back

Sincerely,
Daniel van der Heijden
General Manager
daniel.vanderheijden@sheratondjibouti.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2018

All amenities and ambience is good, All the facilities provided were very good to the mark. Room service and quality of items kept in the room well organised. All meals were very good and currency is djibouti franks, outside going to take always a good cab driver trustworthy.

Room Tip: Very nice swimming pool area and very widely located around sea side
  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Vijay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this reviewResponded September 8, 2018

Dear Vijay ,

We are delighted to have been your chosen hotel during your recent stay in Djibouti. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you

Thank you for staying at the Sheraton Djibouti and we hope you choose to create more memories with us whenever your travels bring you back to Djibouti.


Sincerely,
Daniel van der Heijden
General Manager
daniel.vanderheijden@sheratondjibouti.com
+253 213 280 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2018

I have been staying in Sheraton Djibouti for quite some time now. I recognize the tangible efforts that are being made by the whole team for improvement. The hotel is being renovated and the rooms are better. I have the priviledge of staying at the 6 floor with access to the lounge. Personnel is friendly and paying attention and making efforts to making the customer stay as comfortable as possible. Mr Said at the lounge is doing important efforts to offer an excellent service

Stayed: July 2018, travelled on business
Thank 360mon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2018 via mobile

Good service with ongoing improvements. Having been to 5 other hotels in this city, the room rate & service are among the best value for money in Djibouti. The Club lounge offers excellent service and the location is close enough to the city center for business travel.

Stayed: August 2018, travelled on business
Thank Manu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2018 via mobile

Was here in the roastingly-hot month of August, for an important conference being held at the hotel.

We could not have asked for better service. Anything we needed was promptly and competently provided.

As President, my room was on the 6th floor “Club level.” The amenities and level of personal service “Said” provides to Club Level guests is superb! It really makes the wining part of the trip go so much better when the details are so competently and cheerfully addressed. I highly recommend it!

Stayed: August 2018, travelled on business
Thank lsampler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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