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Reviewed June 8, 2018

We were a family party of 10 and booked 2 of the 2 bedroom suites and 1 of the 1 bedroom suites. The suites were spacious, well equipped and with good attention to detail.
Breakfast was of a good standard, especially the omelettes!! We ate bar meals which were freshly prepared and plentiful
The staff were very helpful and pleasant, the rooms and public areas were beautifully clean.
The gardens Are attractive and well kept and our family enjoyed the swimming pool.
The security is good and we would stay here again

Stayed: May 2018, travelled with family
3  Thank bluebelle625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haira N, Public Relations Manager at Royal Suites, responded to this reviewResponded June 13, 2018

Dear Guest,

Thank you for your kind words of appreciation. Thank you very much and for taking the time to share your most wonderful and detailed experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala.

Customer satisfaction is our top priority and your experience at our hotel is really important to us.

We appreciate you and look forward to hosting you again at the Royal Suites Hotel

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

Having heard mixed reviews of this establishment,decided to take the family for swimming and lunch during the Easter break.
This is a very well laid out facility with ample parking and gardens.We quickly found our way to the swimming pool,but since it had started raining, we opted for lunch.We had options of a Buffet or Ala carte.We opted for the Ala Carte and were not disappointed.Ordered Onion Steaks,English style fish and chips,chicken stir fry with rice ,beef burgers and a spaghetti dish.
This place enjoys a good patronage and facilitates diverse cultures and people.The staff were excellent.
After a delicious and fulfilling lunch,we proceeded to the pool and spent the entire evening indulging ourselves at this beautiful place.A definite place to visit.

Stayed: April 2018, travelled with family
Thank Ashraf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haira N, Public Relations Manager at Royal Suites, responded to this reviewResponded April 3, 2018

Dear Guest,

Thank you for your kind words of appreciation.

Thank you very much for taking the time to share your most wonderful and detailed experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala.

We are happy to hear that you enjoyed the food and your time at the pool.

Customer satisfaction is our top priority and your experience at our hotel is really important to us.

We appreciate you and look forward to hosting you again at the Royal Suites Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 20, 2018 via mobile

We had booked Royal Suites for our son's Birthday bash and I must say that it was a very good desicion.
Starting from the food to the decoration.. everything was just perfect!!
I would specially like to thank the F&B Manager - Mr. Mithilesh Kumar for all the hard work he had put in. His dedication could be seen in every minute detailing of the party.
All the guests had a lovely time and next time too I would like to book this lovely and serene destination for my further celebrations too..!! :)

Stayed: March 2018, travelled with family
Thank PalakSinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haira N, Public Relations Manager at Royal Suites, responded to this reviewResponded March 25, 2018

Dear Guest,

Thank you for your kind words of appreciation. Thank you very much and for taking the time to share your most wonderful and detailed experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala.

Customer satisfaction is our top priority and your experience at our hotel is really important to us.

We appreciate you and look forward to hosting you again at the Royal Suites Hotel

Kind regards,
Haira N

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 15, 2018 via mobile

We had to live here between changing the houses. It is extremely dirty! The rooms, around the pool, toilets are all very dirty! The breakfast is old, tasteless and not worth it. The managers thinks they are the Gods! We where not able to swim in the pool for many hours at a time because the hotel have agreement with the school next door- so the pool is mostly full of kids swimming - with a very rude teacher. If you complain to the manager around the pool he is to busy eating and drinking or sleeping to bother replying you. They just show you the swimming schedule so you can come back after school-time. But we where guests and payed several hundred dollar!!
Will not recommend anyone to stay here...!

Stayed: January 2018, travelled with family
1  Thank Dilara1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haira N, Public Relations Manager at Royal Suites, responded to this reviewResponded January 21, 2018

Dear Guest,
Thank you for your kind words of appreciation.

Customer satisfaction is our top priority and your experience at our hotel is really important to us.

We are holding staff trainings to improve on the service and professionalism at the Hotel. We promise you, there will be better service.

We appreciate you and look forward to hosting you again at the Royal Suites Hotel

Kind regards,
Haira N

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 5, 2018

I'm a regular visitor to Royal Suites and always appreciate our time here. The staff are so warm and friendly, the food is good and the pool is heavenly -- not to mention the good size suites! I noticed some upgrades and improvements this last time I was here - well done! Will keep coming back for more and more!

  • Stayed: December 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Corrona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haira N, Guest Relations Manager at Royal Suites, responded to this reviewResponded January 6, 2018

Dear Guest,
Thank you for your kind words of appreciation.

Customer satisfaction is our top priority and your experience at our hotel is really important to us.

We appreciate you and look forward to hosting you again at the Royal Suites Hotel

Kind regards,
Haira N

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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