This hotel is a 3 star hotel that thinks it is a five-star hotel.
The rooms are quite nice, with comfortable beds and nice fluffy bedding, and the bathroom is really gorgeous. The location is also great, right in the clocktower square, and walking distance to all the main Thimphu sites (but then again, so are all the hotels). But, nothing quite works the way it should for how it looks. For example, the heating first didn't work at all, and then was way too high. And you aren't able to adjust it without the hotel coming to do it for you.
The bathtub is absolutely beautiful, and my boyfriend really wanted to take a bath in it, it looked so appealing. He got in the bath and starting filling it up, and after about 2 inches of water filled the tub, the hot water ran out. What's the point of having a bathtub if you aren't going to have enough water to fill it?
The service was also questionable. The staff looked inconvenienced every time I asked for anything, especially for Internet. We felt as if they would have been happier if we hadn't stayed there. They also gave our passports to a different couple accidentally, which to me is a huge mistake. If that couple had happened to leave the hotel, we would have been in trouble. All it would have taken was for them to double check the photos and the names before handing over passports. We luckily got our passports back later that day after I had realized the mistake they made (when they tried to give us the other couple's passports).
In general, we felt like what we were paying at this hotel didn't even come close to it's value. As a result, we moved next door for the rest of our stay...not worth paying a couple hundred dollars if you aren't going to get the basic amenities and service that you expect.
- Official Description (provided by the hotel):
- The most centrally located hotel in Thimphu, the capital city of Bhutan. Very popular among all kinds of travelers esp for the quality of cuisine. Also well known for its "very personalized" service. We have just completed our renovation of the 35 deluxe rooms. ... more less
- Reservation Options:
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- Also Known As:
- Thimphu Druk Hotel