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“Oasis from the madness”

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Crowne Plaza Kathmandu-Soaltee
Ranked #52 of 203 Hotels in Kathmandu
Sunshine Coast
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Oasis from the madness”
Reviewed 6 February 2012

I have just returned from 2 stays at this hotel when arriving in Nepal and again upon returning to the city. It was a fantastic experience both times and a refreshing break from the madness that is Nepal. Both times I was put on the Club floor which was great, i really loved the Lounge, I am an early riser and found relaxing in the lounge with good expresso coffee (pods) my paper and laptop a great start to the day. The room was well appointed and very comfortable, however the bath robe was way too small for the average western build. And wireless was very expensive and slow and only available for 1 device, each device you wanted to connect cost more, so with an iPhone x 2, a laptop and iPad it was ridiculously expensive, I found it easier to get a local sim card and swap it between devices was just as fast and way cheaper.The concierge and security guys who organised taxis etc were a blessing helping with negotiating the language barriers fair prices. The young lady on the Duty Managers desk Sujita Baniya was especially welcoming and very helpful, she greeted me on arrival both times and expedited my check in and check out, and seemed to be on duty whenever I was in the lobby and enquiring if there was anything she could help with, a great ambassador for Crowne Plaza. I dined in the buffet restaurant, the one past the lobby and found the food and selection not very inspiring. On the other hand a night in the Chinese restaurant was first class. All in all after experiencing blackouts, no hot water cold cold rooms when travelling outside Kathmandu the Crowne Plaza was a pleasure to return to, and I am very happy to recommend to any intrepid traveller, and yes I would go back again especially if they could find a bath robe that fitted and packaged the internet more reasonably.

Room Tip: try to get even number rooms on the 5th floor
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  • Stayed February 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank trevoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 6 February 2012
Dear Trevoz

It was a pleasure having you stay with us during your recent visit to Kathmandu.

The team was overwhelmed to read your kind words of appreciation and we thank you for sharing such inspirational compliments on Trip Advisor.

It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is motivation from discerning guests such as you which encourages us to give our best.

We thank you for your recommendation and support and look forward to the pleasure of welcoming you back to Crowne Plaza Kathmandu - Soaltee.

Warm Regards,
Sachin Pradhan
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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911 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Zagreb
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2012

I stayed in Crowne Plaza twice during my trip to Nepal. It is real refreshment in the area, but according to western standard it is just OK.
I was in the two different rooms, the difference was only in having bath or shower. The rooms were comfortable (not so big) and clean. If you have roses in your room as a decoration, there is a big chance that you will have some bugs with them, so don't put any food on the table.
Al Fresco restaurant had a good food, not so satisfied with the China garden. Buffet breakfast has a variety of food, especially of fruits. Once I used a room service, dinner was almost cold.

If you are a priority club member, you are entitled to some extras and you'll be told about it during check-in. This is not a guarantee that it will be delivered to you, even if you complain! If you pay with the points, you must have the paper copy of the reservation.
Wi-Fi exists, but it is really expensive.

The service was OK. The staff is polite, sometimes too aggressively polite.
Hotel area is also OK. You may walk to the Durbar in 20 minutes, nice interesting stroll.

  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
Thank belpb31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 6 February 2012
Dear belpb31

Thank you for sharing your recent experience with us on TripAdvisor.

We have noted your observations and are addressing the same.

We look forward to welcoming you back to experience the warmth and indigenous Nepalese hospitality at Crowne Plaza Kathmandu – Soaltee.

Warm Regards,
Sachin Pradhan
Front Office Manager
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Vientiane, Laos
Level 4 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 January 2012

Stayed in this hotel twice, at the beginning and at the end of our Nepal trip. First we stayed in the old wing, for the second time we were booked into better rooms in the Prince wing. Travelled with 2 children.

Pros:
A nice green and calm area within the chaotic Kathmandu.
Breakfast is good and serves both Asian and Western food.
The "Al'fresco" Italian restaurant is probably the best in the country.

Cons:
Front desk staff needs some refresher training on customer service.
Booked into smoking room despite of non-smoking member preferences, no change on request.
Old wing urgently needs a renovation or at least a thorough cleaning.
New wing noisy and the room vibrating due to proximity to generators.
Cost of internet service is ridiculous high.

Although not bad overall, this hotel does not live up to its brand name and the price level.

  • Stayed January 2012, travelled with family
    • Value
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Helpful?
Thank tghu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 3 February 2012
Dear tghu

Thank you for staying with us and taking the time to provide feedback about your experience.

Your analysis about our property and services made us aware about your satisfaction and dissatisfaction thus providing us a great opportunity to improve our services.

Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back for your next lodging needs and experience the difference.

Warm regards
Sachin Pradhan
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kathmandu, Nepal
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 January 2012

I had stayed here to celebrate new year eve and had a blast during my one night stay here. had booked club room with the facility of club lounge with mind blowing treatment of food and wine. room is good with every amenity u r looking for service is just amazing too and vicinity of hotel is just fantastic and iam sure will plan for my next stay here very soon.

Room Tip: book club room to get the excess of club lounge to treat urself with good food and drink of ur desir...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Bhuwannp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 1 February 2012
Dear Bhuwannp

Thank you for your thoughtful comments. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are delighted to know that you enjoyed the services and the amenities offered to you as our privileged Club Room guest and our gala New Year Event.

Thank you once again for taking the time to share your experience, and we look forward to welcome you again at Crowne Plaza Hotel Kathmandu - Soaltee on your next visit to Kathmandu, Nepal.

Warm regards
Sachin Pradhan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level 6 Contributor
550 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 417 helpful votes
Reviewed 21 January 2012

Let's face it, Kathmandu is not normally a place you would go to looking for some of the finer hotels in Asia. Most are old, badly managed or beset by inefficiency.

The Crowne Plaza is not a new property and I believe it was recently refurbished. The coffee shop now looks a lot nicer than a year ago, and the food is really good. You look forward to getting up early to hit the lavish buffet breakfast.

The service overall is good, with attentive staff easily dispensing 'Namaste' as you pass them. They are helpful when they need to be. However, as with so many hotels in South Asia, their problem-solving skills are below standard and they require plenty of time and patience to do things outside their usual routine. Holding an event here is still a challenge as holding one in all Nepal hotels.

The rooms are nice according to the Crowne Plaza, but no mini-bar, which was a surprise. Otherwise, everything works well., and the room has a very good TV screen and channel selection.

This place is a far from the airport, so allow sufficient time to get there. The area surrounding it is, well, sort of a mess. But this is Kathmandu, where pockets of grandeur exist amongst a sprawling, busy city. I like the Crowne Plaza for a restful stay in Kathmandu. It is one of the better accommodations in the city.

  • Stayed January 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Chattan_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 2 February 2012
Dear Chattan

Thank you for sharing your feedback !

We are delighted that you enjoyed your stay at our hotel and especially enjoyed the food and beverage offerings, ambience and service of our new coffee shop. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to write about it.

The team at the hotel looks forward to having you back with us and assure you of another great stay and dining experience.

Warm regards
Sachin Pradhan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon Park, Florida, United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 January 2012

Most rude, arrogant, antagonistic desk staff I have ever dealt with. I experienced three arguments with staff. The first regarding extending my stay an extra day. I checked with four different staff members over a period of three days to make sure arrangements had been made. I was told no problem. Not one of them actually did anything. I was called the last day and asked why I was still there, and told I would be charged a higher rate for that day because I had not made arrangements. The second involved the plumber. The toilet in my room would flood to the top, but not flush. He told me that the handle needed to be pushed again when it reached flood stage and then it would work. All the toilets were like that, he said, and acted like I was crazy. I started using the toilet in the lobby, which ironically did not flood. The third involved my last meal; I was part of a group that had arranged for our meals to be provided. I went to the lunch room with other group members. The waiter tried to charge me without telling me, because they considered me no longer part of the group since I stayed an extra day. No need to tell me that, no apologies for misunderstandings. Instead, they yell at me in the lobby "What part of English do you not understand?" A fourth incident involved an unusually high credit card charge I received later for a phone call I had made, but they simply chose not to respond to any of my communications asking for clarification.

  • Stayed August 2011, travelled with friends
    • Value
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Helpful?
6 Thank Thom64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 24 January 2012
Dear Thom64,

Thank you for your review. We would like to follow up with you on your experiences at the hotel.
I have sent you a private message in an effort to obtain more information about your stay.
I look forward to hearing from you and of being of further assistance,
Thank you,

^Katie J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kabul, Afghanistan
2 reviews
Reviewed 18 January 2012

This is the best hotel in the region , all services are of top quality.

Room Tip: Rooms on the south side are quieter
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Habibrahmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, 2 February 2012
Dear Habibrahmat

Thank you for spending time to write a review on Tripadvisor.

We are pleased to receive your nice review of our hotel, and your satisfaction with our services.

We hope that if your travels bring you back to Kathmandu, you will give us an opportunity to extend our warm welcome back to Crowne Plaza Hotel Kathamandu - Soaltee.

Warm regards,

Sachin Pradhan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Kathmandu-Soaltee

Property: Crowne Plaza Kathmandu-Soaltee
Address: Tahachal, Kathmandu 97, Nepal
Phone Number:
Region: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kathmandu
#11 Luxury Hotel in Kathmandu
#12 Business Hotel in Kathmandu
#17 Romantic Hotel in Kathmandu
#18 Spa Hotel in Kathmandu
#18 Family Hotel in Kathmandu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Kathmandu-Soaltee 5*
Number of rooms: 282
Official Description (provided by the hotel):
Experience the natural beauty of Nepal and strive for business success at the pioneering 5-star Crowne Plaza Kathmandu-Soaltee hotel.The preferred hotel for heads of states visiting Kathmandu, our 12 acres of landscaped grounds echo the mountainous beauty of the Kathmandu Valley, with vibrant gardens surrounding our open veranda. You can stroll the grounds in peace and absorb the mountain view that surrounds Crowne Plaza Kathmandu-Soaltee, then drop into Rodi Bar for a celebratory drink.Crowne Plaza Kathmandu-Soaltee is in peaceful Tahachal, 4 km from the palaces and temples of Durbar Square in the city centre. You're 6km from Pashupatinath Temple and 3km to Swayambhunath Stupa shrine. Tribhuvan International Airport is 8 km away.You can host stylish banquets, conventions and conferences in one of 7 elegant meeting rooms with space for 20-1,200 people. Gaze up at the mountains while you float in the pool or wind down with one of our rejuvenating therapies. You'll find Italian food at Al Fresco, Chinese at China Garden and Awadhi cuisine at our speciality Indian restaurant, Kakori and all day dining option at Garden Terrace.Ask Crowne Plaza Kathmandu-Soaltee's Concierge to arrange hiking trips into the mountains and villages of Kathmandu Valley that will open up Himalayan panoramas or give you an insight into Nepali culture. When you return from your inspiring adventure, sink into your bedroom's inviting luxury sheets. ... more   less 
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Also Known As:
Crowne Plaza Kathmandu
Crowne Plaza Hotel Kathmandu

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