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All reviewstuk tukairport rail link stationexecutive roomswimming pool viewnice sofaall day diningopen bathroomshuttle vanaccor websitegreat hotel and staffhotel tuktukseparate bathroomlast minute bookingnice modern hotelaccor groupprevious hoteltut tut
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Reviewed April 4, 2018

Hotel is big and nice. Arrive in hotel in 1st floor and they will take care of baggage. Than go to 8th floor to reception to check in. Staff was nice but had issues with English
Our room was great and big except shower & bathroom very small.
2 bottles of water everyday
Breakfast was very good. Coffee take yourself from machine. Staff not helpful and do not know English.
3-4 stars

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank aziz005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mourad B, General Manager at Mercure Bangkok Makkasan, responded to this reviewResponded April 9, 2018

Dear aziz005,

Greetings from Mercure Bangkok Makkasan!

Thank you for taking the time to share a review on TripAdvisor. At Mercure Bangkok Makkasan, we strive to provide high standards of service.

I am pleased to read that you enjoyed the Mercure experience with us, as well as our rooms & our breakfast served at The Station restaurant.
As your feedback and is a highly valuable asset and base for improvements, we have noted each point you have raised, they were brought to the attention of concerned departments for immediate action.

Thank you once again for your review and we hope to welcome you back very soon.

Sincerely,

Mourad BRAHMI,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mourad B, General Manager at Mercure Bangkok Makkasan, responded to this reviewResponded April 4, 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 3, 2018 via mobile

it was very cool and friendly
The people here is very nice .
Good food and good bar and very beutifull
view from the room and also from the swiming pool .
The room is perfect
And finally dew thank you very much .

Stayed: April 2018, travelled with family
3  Thank nidal a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mourad B, General Manager at Mercure Bangkok Makkasan, responded to this reviewResponded April 4, 2018

Dear nidal a,

Greetings from Mercure Bangkok Makkasan!

Thank you for taking the time to share a review on TripAdvisor and giving us top score!

What a great pleasure to receive your wonderful feedback! Thank you so much for your time! I am delighted to read that your experience was very good and that you appreciated our food as well as our swimming pool at the 10th floor. I will pass on your comments to Khun Dew, thank you so much.

We hope we will get a chance to welcome you back in a near future!

Sincerely,

Mourad BRAHMI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

I hardly give 5* , but thus mercure earns it.
From check in till check out it was just perfect. From the receptionist to room maid to restaurant staff. All earn 5* !
Just one thing...sone taxi drivers don't (want to) find the hotel easily, although it's not that hard to find. Just always take the name card with you.they have a free tuk tuk ride to the nearby MRT station and railway link, which is just 5 min walk away.
As platinum member I was upgraded to the executive floor, inclusive of free breakfast buffet (on executive floor) away from the groups. Free flow of juices and soft drinks throughout the day and even free cocktails and mixers during happy hour in the evening...With accompanied appetisers.
Rooms are amazing and bedding just perfect.
Just top place! Thank you Mercure Makkasan

Stayed: February 2018, travelled solo
2  Thank Sammypla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mourad B, General Manager at Mercure Bangkok Makkasan, responded to this reviewResponded April 3, 2018

Dear Sammypla,

Greetings from Mercure Bangkok Makkasan!
Thank you for taking the time to share your wonderful feedback on TripAdvisor and for rating us with the top score!

I am really honored to see that your experience with us was so good!
I am happy to read that you enjoyed our comfortable rooms as well as the professional service delivered by our ambassadors.

Once again, thank you so much for your wonderful review and we hope to welcome you back very soon.

Sincerely,

Mourad BRAHMI
General Manager

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Reviewed March 31, 2018

The hotel is situated a bit far away from the Makkasan Train Station and Metro Station. Though the hotel provided shuttle every half an hour, the service suspended at 6:30 p.m. The hotel was a new one put into commission less than one year. I stayed at a suite which was spacious and clean with a large and comfortable bed. Checking in and out were both smooth and efficient. I would appreciate it if the hotel management would convey my heartfelt gratitude to the Reception Staff Dew, Cherry, Yui and Boss. They were polite, efficient and helpful. Overall Speaking, this is a good hotel. I may come back on my next visit to Bangkok.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank wltam013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mourad B, General Manager at Mercure Bangkok Makkasan, responded to this reviewResponded April 2, 2018

Dear wltam013,

Greetings from Mercure Bangkok Makkasan!

It was an absolutely pleasure having you here, thank you very much for sharing your nice review on TripAdvisor concerning your recent stay with us.

We are pleased to read that your experience with us was so good!
Also, it is nice to read that you appreciated our professional and friendly service, I will pass on your warm words to our team members, especially to Khun Dew, Khun Cherry, Khun Yui and Khun Boss, they will be very happy !

We are looking forward to welcome you back very soon.

Sincerely,

Mourad BRAHMI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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