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1,591
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All reviews great location premier lounge central world walking distance major shopping malls superior room big shopping foot massage bts station massage places corner room buffet breakfast shopping area hotel lobby executive floor night market late check
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Reviewed 4 weeks ago

Stayed 2 nights at the Executive Room on 17th floor. Perks include dedicated check-in lounge and cocktails / breakfast at the Lounge. Room looked new and tidy. I tried Breakfast at both the lounge and the cafe over 2 separate days and I must say the lounge is definitely more cozy and pleasant. Having stayed at this hotel various times and other hotels in BKK, this hotel's location is still the best. Close to BTS, massage places, restaurants and the major malls. In short, it is still my fav hotel in BKK

Room Tip: Executive rooms are a good deal
  • Stayed: October 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank B777ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar N, General Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded 3 weeks ago


Dear B777ER,

Thank you very much for sparing some of your time to share your comments with us. Your feedback is what motivates us to keep doing our best at all times to fulfill all of our guest’s expectations. Thanks again for your encouragement and we look forward to welcoming you again soon.

Sincerely,

Sagar Naker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 13, 2018 via mobile

Very easy to get to brunch spot cheap as chips and quite a good selection. The staff are well trained and attentive the beer and house wines are very drinkable. If you are on a budget or just fancy a reasonable lunch with the trimmings look no further.

Stayed: October 2018, travelled with family
1  Thank Timothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar N, General Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded 3 weeks ago

Dear Timothy W,

Thank you very much for dining at the Square at Novotel Bangkok at Siam Square and to write the comment on TripAdvisor. I am glad to hear that you enjoyed with the attentive service and found the value for money. Your comments have been shared to F&B team. Once again, thank you for taking your time to share your thoughts with us. We look forward to welcoming you back soon.

Sincerely,

Sagar Naker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2018 via mobile

Of all the fancy hotels we’ve stayed over the past decade, this has to be the most warm, comfortable and hospitable hotel we’ve been to.
Service:
Bell service was prompt to greet the moment we arrived.
The front desk and housekeeping were prompt to follow up on our request fr a corner room for anniversary holiday. They went above and beyond to even surprise us with a hand written note, rose petals and chocolates.
Rooms:
Spacious rooms, and homely, family friendly ambiance.
All in great condition with comfortable beds and couch. Bathroom was super chic and modern.

Thank you Novotel Team for exceeding our expectations.

Stayed: October 2018, travelled with family
1  Thank Sandydandy86s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar N, General Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded 3 weeks ago

Dear Sandydandy86s,

Thank you for taking the time to share you experience with us during your most recent stay. I am glad to hear that the overall experience met your satisfaction. It has been a great pleasure being of service to you and we sincerely look forward to hosting you for a faultless and enjoyable stay with us soon.

Sincerely,

Sagar Naker

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Reviewed October 8, 2018

my group checked into Novotel Siam Square end of Sept. 3 of us requested for non smoking rooms. they gave us rooms on a smoking floor insisting that it was a non smoking. we walked into the room, the rooms smelled like smoke!
and there were matches and ash tray in the rooms.

we politely went down to the front desk to request for a change. the front desk looked annoyed at us and insisted it was a non smoking room. ( despite very strong smoke smell and an ash tray and matches in the room) .

it was obviously a smoking room previously. our friends who asked for smoking rooms were put on the same level , aren't smoking rooms usually on the same floor? anyways the front desk finally changed our rooms but she looked extremely unhappy.

wasn't a pleasant start to a holiday.

  • Stayed: September 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank SeleneL11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar N, General Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded 3 weeks ago

Dear SeleneL11,

We would like to thank you for the valuable feedback on your recent stay at our hotel. I am sorry to hear that you were not fully satisfied with your stay. Please allow me to express my sincere apologies for dissatisfaction and discomfort you had experienced. We can offer no excuses for these service lapses, only my assurance that I will work very diligently to correct the deficiencies in service you encountered. I do hope we could have the opportunity to make you come back at Novotel Bangkok on Siam Square and impress you with a totally new and unique experience.

Warm regards,

Sagar Naker

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Reviewed October 7, 2018

This hotel is centrally located. There are three malls and endless foood options nearby. The staff were also very friendly. The rooms were clean and very comfortable. BTS station is just a walk away. You can walk into Siam square mall which is connected to Siam paragon. We ate at the food court of Siam Paragon which has lots of food options

Stayed: September 2018, travelled with family
1  Thank Mou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar N, General Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded 3 weeks ago

Dear Mou C,

Thanks for writing to us and sharing your recent experience during your stay. I am delighted to read that you satisfied with the friendly service provided by our staff as well as our location was an advantage for your visit. Your positive comments will only motivate us in delighting all our guests further. Once again, thank you for your valued patronage. From all of us, we look forward to welcoming you again to stay with us.

Sincerely,

Sagar Naker

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