I choose this hotel because of its location and it definitely was conveniently located, about 5 minutes from 2 BTS stations, lots of good restaurants and shopping.
However that is where the positive points end.
Reception was O.K. but not too friendly and no one took me to the room.
When I entered the room it smelled terribly of cigarette smoke. I called reception and they said the entire hotel was smoking.
The room is old, there are cracks on the walls that have not been repaired and stains on the furniture. A lot of the wooden surfaces are chipped.
No LCD TV, only 2 very old models. There was good channel selection with 3 movie channels and news.
The bathroom was somewhat modern but the sink is much too low and the shower head kept falling off. The tub is large.
The pillows were not comfy and there is no pillow menu. The bed was quite hard.
The big problem is all night long there is some kind of bird that calls out. It is extremely annoying as just when you get to sleep it wakes you up.
Breakfast was poor. The orange juice was sugared tang, no yogurt or soy milk options. With 30% of the world lactose intolerant it would seem normal to have an option. When I spoke to the restaurant manager she informed me that they did not carry any of these things but I could buy some yogurt from her! She did offer to buy the things for me the following day. However the following day the staff had no idea what I was talking about. Eventually she arrived and sorted it out.
I asked to have my room changed but was told that it was not possible. I then asked to talk to the general manager. Eventually he showed up. I explained all of the above points and he rudely told me that the hotel operated at 97% occupancy and there was no way I could change my room. I spoke about the bird and he said he was fully aware of it but that was the natural sounds of Thailand so too bad. I spoke about the breakfast and he said that they did not carry and would not carry and of the items I asked for. He made it very clear that he would be happy if I left. Amazing. If they do operate at that high occupancy I would think it is not due to returning guests.
I did leave and went to the hotel across the street, a Marriott, and was very pleased with the service and room. It was a little more expensive but it was worth every penny to get a quiet room, decent breakfast and very helpful staff!
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- Also Known As:
- Natural Ville Bangkok Hotel Bangkok
- Natural Ville Hotel Bangkok
- Bangkok Natural Ville