Dear Khun Naphassakorn,
Thank you for choosing to stay at The Royal City Hotel. We appreciate your taking the time to comment on TripAdvisor of your recent visit.
I am writing to you to apologize for the inconsistency of my team during your last visit. It is embarrassing to learn that our service was poorly managed and not up to what you have expected, I have brought the case up to our team, the mini bar was available upon request of the guest as this process the guest can easily during the check out time.
Khun Naphassakorn, once again I extend my deepest apologies for the concern and frustration that we caused. I do hope that we can be of service to you on a future trip to The Royal City Hotel and if I may of further assistance in any other way please do let me know.
Warm regards,
Dechapong S.
Executive Director,
The Royal River Hotel Group