We booked a suite in this hotel. If you book a suite, there are some privileges: separate check in, every day fruit in the room, newspaper etc. When we arrived there was a large queue so we waited to be served. There were only two front office members to check in, so that took quite a while. When we checked in we got the key of our room. When we entered the room, we discovered it was not the suite. We went back to the reception and told this. Nobody seemed to be solving this problem. After waiting for another 15 minutes I got a new key, not even an apologize. This room was on floor 15, while we asked for an upper room. With not much pleasure they changed the room for one on floor 30.
The fact I give this hotel 2 out of 5 is because the room was spectacular. A nice view over the city and even sitting in the bathtub you could look over the city and had a view on the Bayoke tower. The room was clean, nicely decorated and the bathroom was also very nice.
However, the service was - in our case - very bad. No fruit on the room, on the second day no newspaper and on the room no wifi internet access. I asked for it and they told me it was only available in the lobby. Well, I tried but you seemed to have a code to access and I didn't had much energy to go get a login code. I think it even was no free internet too.
Also breakfast was not very nice. The range of food was ok, but I had to ask 3 (!) times for a cup of coffee, and that was even around 7 o'clock while it was really quiet. Staff seemed to be disinterested and also at the egg counter, they were just hanging against the wall and don't made an active and friendly impression to me.
Check out was also not very pleasant. First they had to check the minibar. I told them that I didn't use it, but I had to wait for the check. This costed about 10 minutes. Then I lost my patience and told the front desk staff I was leaving, as I did. No question if I had a pleasant stay, nothing.
The hotel is situated in one of the busy parts of Bangkok, not far from the sky train but not a particular interesting part of the city. No much complaints about the location, but no taxi or tuktuk driver knows this hotel, so please take a card from the hotel with you with the Thai address on it.
I won't visit this hotel again. The only reason I like this hotel was because of the room and its view. Service was bad and that in a land like Thailand were most of the people are very nice.
- Official Description (provided by the hotel):
- Value for all occasions hotel in Bangkok. Eastin Hotel Makkasan Bangkok is designed with an emphasis on supreme comfort and style featuring a contemporary interior reflecting our international chain brand essence. Our 4 star hotel in Bangkok provides excellent in-room facilities, various dining options, fully equipped function rooms and all the amenities expected of a deluxe hotel including complimentary Wi-Fi Internet throughout the property. Eastin Hotel Makkasan Bangkok is the ideal destination for both business and leisure travelers, providing family floors with child friendly facilities, a boardroom located on the 31st floor catering for small corporate meetings and The Attica Sky Lounge for private events featuring unparalleled panoramic views of the city skyline. Eastin 4 star hotel in Bangkok is conveniently located on Makkasan Road in the Pratunam Area. ... more less
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- Also Known As:
- Eastin Hotel Bangkok
- Bangkok Eastin Hotel