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“Nice rooms, bad service”

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Eastin Hotel Makkasan
Ranked #213 of 889 Hotels in Bangkok
Reviewed 21 March 2012

We booked a suite in this hotel. If you book a suite, there are some privileges: separate check in, every day fruit in the room, newspaper etc. When we arrived there was a large queue so we waited to be served. There were only two front office members to check in, so that took quite a while. When we checked in we got the key of our room. When we entered the room, we discovered it was not the suite. We went back to the reception and told this. Nobody seemed to be solving this problem. After waiting for another 15 minutes I got a new key, not even an apologize. This room was on floor 15, while we asked for an upper room. With not much pleasure they changed the room for one on floor 30.

The fact I give this hotel 2 out of 5 is because the room was spectacular. A nice view over the city and even sitting in the bathtub you could look over the city and had a view on the Bayoke tower. The room was clean, nicely decorated and the bathroom was also very nice.

However, the service was - in our case - very bad. No fruit on the room, on the second day no newspaper and on the room no wifi internet access. I asked for it and they told me it was only available in the lobby. Well, I tried but you seemed to have a code to access and I didn't had much energy to go get a login code. I think it even was no free internet too.

Also breakfast was not very nice. The range of food was ok, but I had to ask 3 (!) times for a cup of coffee, and that was even around 7 o'clock while it was really quiet. Staff seemed to be disinterested and also at the egg counter, they were just hanging against the wall and don't made an active and friendly impression to me.

Check out was also not very pleasant. First they had to check the minibar. I told them that I didn't use it, but I had to wait for the check. This costed about 10 minutes. Then I lost my patience and told the front desk staff I was leaving, as I did. No question if I had a pleasant stay, nothing.

The hotel is situated in one of the busy parts of Bangkok, not far from the sky train but not a particular interesting part of the city. No much complaints about the location, but no taxi or tuktuk driver knows this hotel, so please take a card from the hotel with you with the Thai address on it.

I won't visit this hotel again. The only reason I like this hotel was because of the room and its view. Service was bad and that in a land like Thailand were most of the people are very nice.

  • Stayed: February 2012, travelled as a couple
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Thank erjv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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844 - 850 of 1,339 reviews

Reviewed 16 March 2012

We used this hotel in 2009 and it was amazing. Went back there March 2012 and found that the standard of the rooms and breakfast really dropped. It is still a good hotel though. Value for money and centrally located!

Next time when i visit Bangkok i will definitely try another hotel!

Room Tip: The Deluxe Suite is good!
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  • Stayed: March 2012, travelled with family
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1  Thank SihlabaFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

very good room & bad location & excellnt breakfast

  • Stayed: March 2012, travelled with friends
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1  Thank omidniazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

It was my first time in Thailand and what an experience it was to stay at the Eastin Hotel Makkasan! On the day of arrival in Bangkok, we were stuck in a massive traffic jam from Pattaya and were already unhappy about losing several hours of our trip. However the great welcome we got at Eastin upon arrival made up for everything.

First interaction at the hotel was with Mr. Somroek Hundee a.k.a. CHAMP at the Concierge desk. As soon as I narrated my traffic story, he ensured that my wife and I cheered up and made sure our check in was quick n easy so that we don't waste too much more time! He also took us through all the places we wanted to visit and recommended some on his own... all neatly done on a Bangkok City Map (which he gave us!). Also, he gave us various discount coupons for shows, clubs, bars & other places which was a nice touch.

We got a room on the 16th floor overseeing the busy roads but what a view it was! The room was lovely with eveything so neatly placed. The bathroom was also fantastic with a neat bath tub and all that you need for your leisurely vacation. The guest name appears on the TV once you put it on! The TV has a nice interactive menu with Pay per view movies, music, internet and email capabilities. Nice though but using a wireless keyboard with an inbuilt mouse (hard to use) is quite boring. It's easier to go down to the lobby and use the free Wi-Fi!

It is very conveniently located with malls like Indra, Pantip Plaza & Platinum are at a quick walking distance of about 10 mins. MBK & Siam are also at a walking distance of about 20-30 mins but with all the heat, it's easier to use a Cab or take the Airport Link train to the next station and then change over to BTS to reach MBK & Siam. Lot of good street food is available in the street next to the hotel. Special mention to the Pork & Chicken BBQ stall at the corner! 7/11 is also right next door so it's easy to pick up daily essentials and a few beers from there.

Although we did not have lunch or dinner at Eastin, the breakfast on all 3 days was simply superb! It's a massive spread with everything you can think of - sausages, eggs, juices, rice, some curries, different breads, bacon, indian food etc. etc. Again the staff in the coffee shop is also very helpful & ever smiling! There are couple of other restaurants & bars in house with the highlight being the Attica Sky Lounge on the 23rd floor. It's a lovely setting for a romantic dinner and is open from 7 pm till 1 am!

Most hotels have great infrastructure, food & ambience but the USP of Eastin is it's staff! They're extremely friendly and always willing to help. The awesome CHAMP leads the way at the Concierge desk with everyone from the bell boys to the Info desk at the ground floor is always smiling and ready to help. In fact I had 2 customer service experiences that were really good - 1) The A/C stopped working properly on the 1st night so I called in the next day to have someone inspect it. I went out for the day however I found out that after coming back in, it wasn't fixed. So I called in again and explained the situation. Someone was sent to the room in 5 mins and first thing he did was apologize to me for not fixing this earlier in the day! I didn't expect that at all! The issue was fixed in 10 mins... 2) I used the electronic safe in the room to keep my passport & cash and locked it using one of my cards. It worked fine on the first 2 days however it refused to open on the night before I was scheduled to leave. I was quite worried as my passport & cash was inside. I called the guest desk and within 5 mins I had someone at the door to open the safe. He opened the safe in no time at all!

Honestly, the pictures on the hotel website do not do justice to the place. The place is huge (31 floors) with a nice looking swimming pool on the 10th floor. I loved the lifts too as they are quick & well lit up (unlike some boring lifts that I've seen before). I would totally recommend this place for anyone who's travelling to Bangkok - let it be business or leisure!

Room Tip: Higher the floor, the better view you get. Some floors are totally non-smoking so choose the right o...
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  • Stayed: March 2012, travelled as a couple
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3  Thank Sanil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

Stayed there for 6 days
Good location,walking distance from MBK and shopping malls
Very nice and clean rooms
Good and rich breakfast.The breakfast is served from 6 in the morning.It is very convenient to those going to an early trip
We went to a 2 day tour and need only hand lugagge,the agreed to keep our lugagge for free till we came back
Very friendly and helpfull staff
Free wifi at the loby and business center

  • Stayed: January 2012, travelled as a couple
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Thank DK5179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

A nice place to stay with swimming pool and very nice staff ranging from welcoming people on the desk office (special thanks to Mister Champ) to enthusiastic trainer in the gym and helpfull smiling room service.

  • Stayed: February 2012
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Thank Cmhor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

Good hotel in good location with friendly staff and good food.

  • Stayed: May 2011, travelled with family
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Thank drdsroyagartala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastin Hotel Makkasan

Address: 1091/343 New Petchburi Road | Makkasan, Rajthevee, Bangkok 10400, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#89 Spa Hotel in Bangkok
#117 Business Hotel in Bangkok
#167 Luxury Hotel in Bangkok
Price Range: $64 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eastin Hotel Makkasan 4*
Number of rooms: 280
Official Description (provided by the hotel):
Value for all occasions hotel in Bangkok. Eastin Hotel Makkasan Bangkok is designed with an emphasis on supreme comfort and style featuring a contemporary interior reflecting our international chain brand essence. Our 4 star hotel in Bangkok provides excellent in-room facilities, various dining options, fully equipped function rooms and all the amenities expected of a deluxe hotel including complimentary Wi-Fi Internet throughout the property. Eastin Hotel Makkasan Bangkok is the ideal destination for both business and leisure travelers, providing family floors with child friendly facilities, a boardroom located on the 31st floor catering for small corporate meetings and The Attica Sky Lounge for private events featuring unparalleled panoramic views of the city skyline. Eastin 4 star hotel in Bangkok is conveniently located on Makkasan Road in the Pratunam Area. ... more   less 
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Also Known As:
Eastin Hotel Bangkok
Bangkok Eastin Hotel

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