I have stayed here for 12 nights while I was visiting Bangkok for work. The staff are very responsive for any questions I have before my arrival and the way they have replied are friendly and made me feel welcome.
The hotel lobby is bright and very very clean. The check in staff Pakanatee is very friendly, efficient and had helped me with the questions I have. Not too sure if she can remember name but she can definitely remember my face and also my room number.
The interior of the room is bit dated but they have kept the room extremely clean and maintained very well so I am satisfied with it.
Breakfast selection is not as many compared with the other hotels I have stayed in Bangkok but I am also satisfied with it. You can choose the eggs, sausages and main meals from their menu. Their black coffee are freshly brewed and tasted really nice. I also loved their breads and salad selections. The waiters in the restaurant are polite and very attentive.
The housekeeping people are also very attentive, if I have any needs to would attend to my room in a short time unlike some of the hotels I have stayed on the same st.
On my 2nd last day, when I went back to the room, I found out that my room has no electricity at all. So, I called the housekeeping but at the same time I also called the reception and they have sent Mr Natpakarn to come up to help. Luckily he came as the house keeping people thought I need help with my luggage....... While waiting for them to send the maintenance guy (around 20 min or so), Natpakarn kept apologies to me for the inconvenience. They then finally found out someone might have thought I've already checkout so cut off the power in my room. Everyone made mistakes from time to time and I am okay with it and thanks Natpakarn to help to translate and explain the situation.
On my last day, after I finished my breakfast. Ms Nathapakan called me and handed me a shirt. Not sure if that's because they don't have too many customers in the hotel but it was really nice that they know my name.
I would definitely come back to here again for my next trip.
The only thing I am not too happy is the laundry wont' come back on the same day unless you pay double and there were not many items you can tick so it gets very confuse if you have items not listed on their sheets. Also instruction they had on the dry clean is scary... It stated dry clean will come back within 7 days which is ridiculous.
By the way, love their slippers. very comfortable.
Thanks to Pakanatee, Natpakan, Nathapakan and the staff in the restraint made my stay welcoming and enjoyable.