I was staying here with my girlfriend and not only was the staff so rude that my gf was allways upset after talking to the staff cause they where rude. I didn't know this before i payed for 3 day.
We booked the Jacuzzi suite thinking we would realy spoil ourselfs but there was no internet cable in suite, The remote didn't work for more then 75cm and the amount of hot water the jacuzzi offered would need 24h to fill up a bath and then all would be cold agen.
We complained and technicians came to room and basicly told us thats best they can do. We complained some more and after talking to a new girl in reception we got a change of room to a normal suite since jacuzzi without hot water is useless. (only good experience was the talk with this girl that I cant remember name of) New suite didnt have jacuzzi but atleast 4 times more hot water to the bathtub so it was pure BS that they could not fix it to first room. Specially since the sink in Jacuzzi suite had alot more hot water.
We could not get help with bags and we could not get help with calling a taxi. Every other meeting in reception was awfull and even tho i dont speak Thai i even felt offended at one point. Never any kind of polite hello when comming or going they where more interested in sitting in the lunchroom behind counter.
Food was tasteless and felt old.
All in all, out plan to have the best room of my stay in Thailand my last 3 days ended up been one of the worst rooms and we have slept in anything from 400B to 5000+ B rooms.
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