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Reviews (3,014)
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Traveller rating
1,525
1,017
324
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1,525
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All reviewscentral worldred skyworld restaurantworld clubuno masconvention centersky barshopping mallsky walkstar hotelthe ground floorplatinum mallbig cclub floorsiam centredirect accessbangkok skyline
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979 - 984 of 3,014 reviews
Reviewed December 28, 2015

We booked two inter-leading rooms; one for our teenage son. Our room had a large bedroom and a separate lounge area, where one can entertain one's guests. The two restaurants ably coped with a large number of guests for breakfast. We thoroughly enjoyed dinner at one of the restaurants on occasions when we did not want to eat out. The hotel is central, and within a walking distance, to and from the shopping malls that we wanted to visit; Siam Centre, Siam Paragon and MBK Centre. The hotel service was excellent.

Room Tip: The higher the floor, the better the view. Be careful when choosing a taxi - you can be taken for a ride, laterally and figuratively.
  • Stayed: July 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Sombu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGCW, Manager at Centara Grand at CentralWorld, responded to this reviewResponded December 29, 2015

Dear valued guest,

Thank you very much for sharing your kind feedback and recently staying with us. We are so pleased to hear you and your family had a great experience with us.

We hope you will consider our hotel for the next visit to Bangkok.

Yours sincerely,
Quality Manager
On behalf of the Management Team of
Centara Grand and Bangkok Convention Centre at CentralWorld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2015 via mobile

I stayed there at 2014 birthday trip, it was after 1x year I haven't been to Bangkok. It was lovely, the hotel wrote me card and cake on my birthday. They have big rooms and comfy bed. The location is just at Central World plaza! The have nice bar at roof. Very nice hotel that I will recommend, the roof pool was nice too:)

Stayed: April 2015
2  Thank fionababyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGCW, Manager at Centara Grand at CentralWorld, responded to this reviewResponded December 28, 2015

Dear Valued Guest,

We are extremely delighted to hear reviews from our most ardent and committed guest. It means we are consistently achieving our goal to provide precious comfort and hospitality to each and every one of our residents.

Your compliments on our service are truly appreciated. We are look forward to welcoming you back, with open arms in the future.

Dear

We would personally like to thank you for taking the time to communicate your valuable feed back to us during your recent stat at Centara Grand and Bangkok Convention Centre Hotel.

Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations.

It is such a pleasure to receive compliments about our staff and thank you for specifically mentioning (……………). These comments have been passed to them and they are greatly appreciated.

We would like apologize for the problem that you experienced with ………….. and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guests’ expectation.

May we take this opportunity to thank you again for staying with us and we look forward to welcoming you back to Centara Grand and Bangkok Convention Centre in the future.

Yours sincerely,
Quality Manager
On behalf of the Management Team of
Centara Grand and Bangkok Convention Centre at CentralWorld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2015

Stayed at the Centara Grand at Centralworld recently for family vacation. The rooms were simply furnished and gave the impression of a 4-star hotel. Bed were rather hard and pillows very soft for a good night rest. If not for the good location - next to a huge shopping mall and many other shopping and dining options, I would have stayed elsewhere.

There were occasional sparkles like helpful staff at the front desk and the conceige (Mr. Somchai) who would usually go out of their way to make our stay an enjoyable one.

Stayed: December 2015
Thank instantclick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGCW, Manager at Centara Grand at CentralWorld, responded to this reviewResponded December 28, 2015

Dear Valued Guest,

We would personally like to thank you for taking the time to communicate your valuable feed back to us during your recent stat at Centara Grand and Bangkok Convention Centre Hotel.

Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations.

It is such a pleasure to receive compliments about our staff and thank you for specifically mentioning Khun Somchai - Concierge. These comment have been passed to him and his supervisor, they are greatly appreciated.

We would like apologize for the problem that you experienced with our facility and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guests’ expectation.

May we take this opportunity to thank you again for staying with us and we look forward to welcoming you back to Centara Grand and Bangkok Convention Centre in the future.

Yours sincerely,
Quality Manager
On behalf of the Management Team of
Centara Grand and Bangkok Convention Centre at CentralWorld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2015

The Centara Grand is a great business hotel. I had the standard king-bed room and the room was perfect for 1-2 people with a lounge chair, desk area and huge bathroom with a great soaking tub.

The staff was very friendly, room service was prompt and delicious and the spa was incredible.

The location is centrally located, and attached to a western-style shopping mall. You'll have most of what you need within the Bangkok center.

My only issue is that you have to take 1 elevator to the 23rd floor to check in, and then a separate elevator to your room. So, every time you leave the hotel, you have to take 2 different elevators to return to your room. During busy times, the elevators are busy and you might find yourself waiting for a while.

  • Stayed: December 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank raingurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGCW, Manager at Centara Grand at CentralWorld, responded to this reviewResponded December 28, 2015

Dear Valued Guest,

We are extremely delighted to hear your view on our operations within our hotel. We are so glad you enjoyed your time with us.

Thank you for taking the time to review our hotel. We are looking forward to the prospect of your return in the near future.

Best regards,
Quality Manager
On behalf of the Management Team of
Centara Grand and Bangkok Convention Centre at CentralWorld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2015

The rooms were fine and the breakfast was impressive but the hotel was far from downtown and all the attractions. I did not particularly care that it had big shopping malls around. If you decide to stay in this hotel learn how to use the public transportation because a lot of taxis will refuse to drive from downtown to this hotel (heavy traffic). You will not get help from the hotel staff in planning or getting to various attractions. On two occasions the taxis which we took from the hotel, were taking us to places other than we wanted and when we insisted to be taken to the specific sites, they just dropped us in the middle of nowhere. The took-took in particular will try to give you a cheaper price if you stop at a "discount" store ( a big scam). I would not come back to this hotel next time.

  • Stayed: November 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Miriam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGCW, Manager at Centara Grand at CentralWorld, responded to this reviewResponded December 28, 2015

Dear Valued Guest,

Thank you for your review. We have passed your appreciation along to our team. We do apologize for the inconvenience caused by public taxi service.

We hope to welcome you back soon and consider our hotel for your next trip to Bangkok.

Yours sincerely,
Quality Manager
On behalf of the Management Team of
Centara Grand and Bangkok Convention Centre at CentralWorld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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