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“Terrible service and rextremely rude”

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Park Plaza Sukhumvit Bangkok
Ranked #117 of 858 Hotels in Bangkok
Certificate of Excellence
Bondi, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Terrible service and rextremely rude”
Reviewed 28 May 2012

The staff at this Hotel were extremely rude and unhelpful. We will never be going back to this Hotel ever again. Stay somewhere a little closer and on the Nth side of Sukhumvit Road. Ramada around the corner was nicer, cheaper and came with breakfast.

  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Bradwatto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaSukhumvit, General Manager at Park Plaza Sukhumvit Bangkok, responded to this review, 31 May 2012
Dear Mr. Brad,

Thank you for sharing your experience with fellow traveler. We apologize should you have been disappointed regarding the flexibility of your Last minutes deal reservation. As clearly stipulated, the reservation made was non ex-changeable and already charged to your credit card by the online website used, however I apologized should my associates were not able to explain it clearly during your early arrival day and if shown inappropriate attitude. Rest assure that the team will be briefed and trained on how to better handle such situation in the future.

I rest at your entire disposal should you wish to contact me directly at reservations.bangkok@parkplaza.com.

I hope you will give us a chance to show you our continual improvement and dedication to our guest.

We wish you a nice day,
Kindest Regards,

Veronique Sirault
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2012 via mobile

We stayed for one night in BKK and had a very relaxed stay. After the disappointing experience with Thai staff in Phuket, the staff at the Park Plaza showed us that Thailand is the country with a smile. The hotel location is great and the room is clean, comfortable and fit for purpose. For the price we payed, we got more than we expected.

Stayed May 2012, travelled as a couple
Helpful?
Thank Dirk S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2012

This hotel is right by the sky train and very easy to see the city getting from one end to the other. Its a great size hotel, not too many rooms and the staff are very friendly. We had a few tours on with very early pick ups and the staff were happy to provide us with a take away breakfast box which was excellent. We were even given a ham and cheese sandwich in the breakfast box too. There is a roof top pool and a small gym at the hotel, we didnt get a chance to use the facilities, however they were clean and well maintained. The hotel also had fruit stations throughout the hotel which is great. Its always full. We also had complimentry snacks and soft drinks at the hotel which was nice as you could go to the restaurant to have a light snack and refreshing drink. Will definately stay there again.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Deepu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipolog City, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2012

Very Nice location, just a few meters from Asok Station. Near many shops and also 2 stops from Siam Shopping Center.

Hotel staff was great, great attention to details, like providing plenty of towels, leaving notes, and greetings, free video with good selections, and good breakfast, the hotel is not big but right size, with Pool and Gym at the roof deck.

  • Stayed May 2012, travelled on business
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    • Location
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Helpful?
3 Thank Lseediet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 May 2012

Since 2009, I always choose Park Plaza Sukhumvit Bangkok for my stay there! This Hotel is just perfect, in a reasonable size (not too big), well located in an adjacent street of Sukhumvit, at a few meters of Asok Station. The rooms are incredibly comfortable, big, as well as the bathroom. The staff is great - thank you Jasmine, Pond, Tao and all the others I don't know the name, as well as the Security staff outside, smiley, helpful, professional!!!! Spending time in this Hotel is always a nice experience. I would always recommend it and definitely always go there when I stay in Bangkok! Thank you! :-)

Room Tip: Superiors are nice, Deluxe great!
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  • Stayed May 2012, travelled solo
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Helpful?
1 Thank Drago B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka, Japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2012

Park Plaza Sukhumvit is my home in Bangkok.
I think that the standard which chooses a hotel has a difference by an individual.
Of course, This hotel's conditions of location(business, shopping, sightseeing, etc.), the sense of fulfillment of facilities, and the quality of a meal are wonderful.
However, in my case, a confidential relation with the hotel staff is considered to top priority.
They are kind, polite and knowledgeable.
I am thankful to you, and meet you again soon.

Room Tip: If the staff is trusted, it can fulfill your dream.
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Yoshiaki O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2012

Good hotel. Great location,very close to sky train. Staff professional and helpful. After a hot sticky day it was refreshing to have a cold beer and a swim in the pool. The pool is on the roof and you get some good views of the city, especially the lights. Breakfast was really good. The freshly cooked omelet was tasty. A great selection of fruits, etc. Evening meal in the restaurant was also good....the sticky rice and mango is a new favourite dessert. Also the hotel is easy to see at a distance, which makes it much easier to find the way back.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Sukhumvit Bangkok

Property: Park Plaza Sukhumvit Bangkok
Address: BTS Asoke Station | 16 Rachadapisek Road, Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#64 Business Hotel in Bangkok
#79 Family Hotel in Bangkok
#88 Romantic Hotel in Bangkok
#103 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Sukhumvit Bangkok 4*
Number of rooms: 95
Official Description (provided by the hotel):
-Complimentary Internet (in room and all public areas)-24h free coffee, tea, juices, cokkies, etc-All guest rooms with wooden floors, rain shower, free coffee and tea, ironing board and iron, 60+ tv channels-Perfect for honeymooners, leisure and business travellers, Pre or Post Cruise Ship TripsA sanctuary for business travelers in Thailand, the boutique Park Plaza Sukhumvit Bangkok Hotel provides a comfortable atmosphere. With its superb location and stylish facilities, Park Plaza Sukhumvit Bangkok offers a unique, personalized experience that ensures that guests feel welcome. For added convenience, all guest rooms and public areas are free wireless hot spots. Enjoy complimentary refreshments at CO2 Lounge & Restaurant and the short walking distance to the Skytrain and Subway. ... more   less 
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Also Known As:
Park Plaza Sukhumvit Bangkok Hotel Bangkok
Park Plaza Bangkok
Bangkok Park Plaza

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