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All reviews flight path balcony room restaurants and shops chiang mai airport maya mall the room was nice rooms are comfortable beautiful hotel necessities oasis
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Reviewed April 24, 2017 via mobile

Everyone here were so nice..... the room was clean and the breakfast was good. Can't wait to go back! It was very close to restaurants and shops. Easy walking to places and short ride to the Maya Mall.

Stayed: January 2017, travelled with friends
Thank Edfoy79 E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 10, 2017

I did not book this hotel our travel company did. Not impressed.

I was a bit amazed to see that this hotel received a trip advisor award of excellence. What happened to the standards? Did we catch it on a bad week?

I know you don't have to be an expensive place to win the award as like most folks, if you arrange for a value hotel and it is clean, well maintained with good staff, it can be an award winner.

On the surface this hotel is very striking with northern thai architecture, lush greenery, nice looking pool and friendly staff. The let down is the cleanliness and maintainence.

Our room was filthy. marks, stains on walls, stains on sheets and comforters. my wife's bed had torn sheets. We refused to move in until they changed out sheets and towels. the next day, there was a noticeable positive difference in overall cleanliness of the room. still didnt want to dig to far into the corners to see how clean.

Unfortunately twice since, we've had a repeat of torn sheets and very stained towels. while they might have been washed, you always wonder what the brown stains originated from. So we stocked up on clean ones from the cart when we could.

While walking down the stairs, we walked by the clean sheets and towels spot and noticed that a great many were showing a lot of signs of heavy use and staining. a little disturbing to be quiet frank.

little things, make a difference.. one chair on nice balcony, so good for one person, i guess couples dont like to sit together on second floor as first floor has double chairs. cheap locks on doors, very dim unlit hallways, parsimonious amounts of toilet paper. They constantly replaced the room glasses with glasses that physically looked unclean. thankfully we had sanitizer. room safe is huge but combo is hard to see as area is unlit.

the pool ( as I sit swatting flies ) as others mentioned is very cold. we are used to cold in Canada but there should be solar heat or something. we've watched many people test the waters but very few adults will actually ventured in. I really admire the hardy Chinese kids who seem to last about 10 minutes in it. I only lasted 2. more than 4 seats at pool area would also be nice.

As a fan of planes, I am enjoying the steady parade of planes overhead.

We saw another guest sit at down on a lounger and it collapsed underneath him, the wood and nails rotted out. Fortunately he landed on his derriere, not his head. wish I had the video but staff quickly hauled the chair carcass away.

mosquitos, yes they have them. they did fog once while we were here for the 6 nights. constant mosquito repellant is the name of the game for me. which makes hanging at the pool time limited as does some odd smells drifting in from somewhere near the pool and breakfast area from under the buildings.

Breakfast is good.. yogurt fresh, eggs to order and the usual Asian breakfast buffet, which can be tasty. they do rollover the hot buffet items daily.

there are great coffee shops close to the hotel for morning caffeine fixes. nice restaurants within easy walking distance..

we walked back to hotel from old town once. quite a hike but doable. 30 baht on the small red bus trucks is far easier.

good neighbour hood for walking. big modern nearby mall, the Maya, has everything. good selection of food stalls in area as well.

My advice, look for another hotel, till this hotel ups it's standards and refreshes towels, rooms etc. having wandered the area and poked our heads into some other very nice hotels, look elsewhere.

overall I started to think it was a two the smell, bugs and the other points kept bringing it back down.

if we hadn't already paid for the hotel through our travel agency all points east or allpoints east out of uk, we would have moved.

I would not have stayed if I hadn't already paid in full for hotel through allpoints east travel uk agency. Another lesson learned.

Room Tip: lots of mosquitos so perhaps second or third floor better. ground floor have walkout, second floor balconies, 3rd enclosed
  • Stayed: February 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank coppermike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 17, 2017

I have stayed here various times over the years, and while I love the location and the blueprint I will say that my most recent visit proved the hotel needs a bit of an overhaul. The rooms are dated and new bedding, towels, bathroom appliances need to be installed.

That said, we had a lovely stay here. There are pros and cons. It would be ALL pros if they just updated a bit.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Elena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 15, 2017 via mobile

Beautiful property in a great location that needs some maintenance and management. The Lana buildings are gorgeous, as are the trees and flowers, but our room (one of their best, executive suite) hasn't been updated in many years, in need of new paint, new TV, bathroom refresh, and bedding and towels, all of which were old and sub-standard for the price point. Ceiling fan in bathroom was filthy.

Individual staff were friendly, but management was weak. We left for the day (9am -2pm), and our room was not made up despite leaving the sign on the door asking for the room to be made up.

This place has so much potential. Not currently a good example of Thai hospitality, especially given the price (~$130 a night).

Stayed: January 2017, travelled with family
Thank Brandon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 4, 2017 via mobile

I like to review things positively to promote the good places. If something isn't good, I just don't post a review. Being in business is tough and most people running a hotel or restaurant mean well and work hard. For me, a 3 star would be an average, expected, type of experience. My stay here was a step down from that. The place is in a decent location next to a lot of action. It is also close to the airport so you'll hear the jets overhead. When I walked in to my room the walls had tons of marks in them from furniture being moved around and luggage being smacked up against the wall. Lots and lots of noticeable marks. Nobody in the hotel had ever thought to touch up the room? That was bugging me and then we looked at the bed comforter, and I counted 4 splotchy noticeable stains: a tan one, a brown streak, a blue one, and a pink one. That was gross. Then my wife pulled back the sheet and a long black hair was in the middle of the bed. Clearly the bed sheets had not been changed since the last people were there. I think looked at the canopy above our bed and it was full of dust.

I have never in my life walked into a hotel room and decided I needed to find a other place to stay. We looked for another hotel but it just wasn't feasible with the group we were traveling with.

We called the front desk. It was late at night and we were exhausted from a big day of touring. The housekeeping had gone for the day so the overnight front desk did the best to find new bed linens for both beds. It took then awhile but they got it done. We took the dusty canopy down.

When something like this happens the problem because that if the staff can't manage the noticeable parts of cleaning a room, what else isn't getting done that I can't see. I opened up the AC unit and of course the filter was caked with dust too. Gross again.

We complained in the morning. Management did in fact do a heavy cleaning of the room which we appreciated. After that, we lived with it.

Breakfast was so-so.

The TV is an ancient tube style TV.

I don't know who was checked out here, management or ownership. Still, all I would have needed was clean sheets, clean walls, and a dust free room. I'm not that picky.

I expected some type of 'we are sorry so here is a credit on your bill'- 1 night, half a night? I do this in my own business and mistakes happen. I got a bowl fruit.

Anyway, the other people we were traveling with said their rooms were in good shape. Not sure why ours wasn't maintained.

Stayed: January 2017
1  Thank WCCZip43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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