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“Convenient But Lacking Some Basics”

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Imm Hotel Thaphae Chiang Mai
Ranked #66 of 392 Hotels in Chiang Mai
Reviewed 8 September 2017 via mobile

A great location for those frequenting Loi Kroh Road but noisy because of local traffic and because of the atrium-style layout inside the hotel. Every little sound echoes through the rooms. I booked through Agoda and found that breakfast and some other basics were not included since I used Agoda. A good taxi and tour service operates out of the lobby with very good prices. Walking distance to many shops, restaurants and bars.

Stayed: August 2017, travelled solo
Thank TheEventualExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 22 September 2017

Dear TheEvantualExpat,

Thank you very much for selecting Imm Hotel Thaphae as your preferred hotel during your recent trip in Chiang Mai. We very much appreciate you taking the time to share your feedback with us, as your comments are valuable to assist us in our continuous efforts to improve our product and services in the future.

Firstly, on the positive comment we are delighted to learn that you enjoyed our convenient location, within walking distance to shopping, restaurants and entertainments.

Regarding the mentioned matter of noise, although we rarely receive comments on noise within the hotel, it is our aim to respect the delicacy and sensitivity of each of our guests. Getting a good sleep is essential to any hotel experience.

We regret that we were not made aware of the inconvenience that may have been caused during your stay, as it would have been our pleasure to change your room to an alternative floor should we have been notified of the concern. We do hope to have the opportunity to arrange for you the room that would more suitable to your comfort on your next visit with us.

Also, please allow us to clarify on our accommodation selling rate on 3rd party website or own website. There are rooms inclusive breakfast and without breakfast package for guest’s alternative choice which guest can select by themselves upon making a reservation through online.

We look forward very much to welcoming you back to Imm Hotel Thaphae again in the near future.

Kind regards,

Darunee S.
General Manager
gm.itc@immhotel.com

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13 - 19 of 469 reviews

Reviewed 31 August 2017 via mobile

Nice place, very helpful staff, the room was so clean, good food, good price, very comfortable and so convenient to get some food around the city its very close to Nimman walking street and not far away from town

Stayed: August 2017, travelled as a couple
Thank BENZKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 1 September 2017

Dear BENZKO,

First of all, we would like to thank you for selecting Imm hotel Thaphae as your choice of accommodation while visiting Chiang Mai. It was truly a pleasure to having you here.

We are truly happy to know that you enjoyed your stay and delight to hear that you were also satisfied with the convenient location, accommodation, food and service staffs. Thanks a lot for recommending us to the fellow travelers on TripAdvisor website. We really hope they will come and experience Imm hotel Thaphae by themselves like what you have done.

At Imm hotel Thaphae, our staffs are trying their best to make sure that our guests return home with the best experienced possible. We, the staff and management are look forward to serving you again in the near future.

Please let me arrange your booking for next visit. Kindly contact me directly at email gm@immhotel.com.

Kind regards,

Darunee S.
General Manager

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Reviewed 26 August 2017 via mobile

Best located opposite Thapae Gate and Old City. Hotel room was clean.
They have lots of discount when you hang out in famous place in Chiang Mai. You just show key card and it's done.
Love all helpful staff and I would like thank you Sirinat-Oil, Kanokphorn-Pang, Jatuphorn-Big, Pichanan-Bonaz, Wiseksan-Pipe, Wiphavee-Mew and all the housekeeping staff. They are so friendly and help me a lot with our big group of American students. It's a happy place to stay.

Stayed: August 2017, travelled on business
Thank Mai Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 28 August 2017

Dear Mai Y,

A warmest greeting from Imm hotel Thaphae, Chiang Mai.

First of all, we would like to thank you very much for chose Imm hotel Thaphae as a hotel to stay while you’re at Chiang Mai. We are truly delighted to hear that you had a pleasant time during your stay and enjoyed with our accommodation, guest’s privileges, convenience location and service of staffs.

We would like you to know that nothing can make us stop smiling while reading your review. We are doing our best to deliver the best service to our customers and their satisfaction are our reward. We believe that nothing else can beat the sincerely service minded. The more satisfied customers we have, the more our business will thrive.

It is so grateful to know that Khun Oil, Khung Pang, Khun Big, Khun Bonaz, Khun Pipe and all the housekeeping team impressed you by their excellently service mind. At Imm Hotel Thaphae, we want our guests to feel like home.

Whenever you travel to Chiang Mai, please do not hesitate to contact us! We would be truly happy to welcome you back to Imm hotel Thaphae at anytime.

Look forward to seeing you again soon.


Kind regards,


Darunee S.
General Manager





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Reviewed 8 August 2017

The rooms in the Imm Hotel were very clean, spacious and had a decent amount of natural light. Staff were very friendly and helped us to check in rapidly on arrival. When checking out, offered to watch our luggage so we could enjoy our last few hours in Chiang Mai. Very good location to access all parts of the town. Good breakfast selection. Be aware the tour desk downstairs is very pricey, and you can pay for tours much cheaper elsewhere, or better still arrange them yourself!

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 16 August 2017

Dear Matt T,

Thank you very much to sharing your pleasant experience while you stay at Imm hotel Thaphae Chiang Mai. It is always a pleasure to welcome our guest and thank you for giving us opportunity to serve you with the light & warmth of hospitality.

We are truly delighted to hear that you had a pleasant time and enjoyed our spacious accommodation and convenience location. Most of all, we are proud to hear that our team was successful in providing you with exceptionally service.

Whenever you travel to Chiang Mai, we are truly happy to welcome you back to Imm hotel Thaphae at any time. Please contact us directly to arrange your bookings and for the very special rates for our repeat guests!

kind regards,

Darunee S.
General Manager
hm.itc@immhotel.com

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Reviewed 18 July 2017

We travel with my parents in laws and 2 kids (3&5 years old). This hotel suits our need well.

Staff & service: helpful and friendly staff, front desk staff can speak in english very well. They are informative and always have 2-3 of them there.

Room: they have quite some choice for room type, we choose this hotel is because of their triple room as we have small kids we can sleep better.

Facilities: Elevator! as my father in law is having joint pain its a must. Spacious parking space. The hotel have their tour counter too and their package to chiang rai is cheaper than the few tour company nearby the hotel. There are spacious entertainment room with air con, tv, dvd player bean bags and sofa. We like the place so much and saw some tourist have their yoga practice there too!

Location: famous tourist spots, shopping, massage, food, pharmacy and laundry are nearby! Not to mention, Mc Donald is just beside hotel. We can do Buddhist merit making to the monks in the morning at the old city.

Room Tip: choose higher floor as the cafe where breakfast served located in the center of the ground floor whi...
See more room tips
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank peiwan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wee K, Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 20 July 2017


Dear peiwan82,

Thank you very much for staying at Imm Thaphae Hotel during your recent visit in Chiang Mai and have taken time to complete the review.

We are so glad to hear that you have received excellent service from our front staff. We will definitely continue to offer excellent service and comfortable accommodation to all traveler for value stay.

It is undeniable that our location is the best as we are located in front of the Thaphae gate, the historic landmark of Chiang Mai, within walking distance to the weekend walking street markets, entertainments, shopping and the historic cultural sites.

We are also very glad that you appreciated our entertainment rooms which we open for all guest to enjoy the facilities for free. But ultimately, your comments will be shared with our team for further encouragements as it is always rewarding when guests voice their appreciation.

Our Team are looking forward very much to being at your service again in the near future.


Best regards,



Wee Kositanont
Hotel Manager

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Reviewed 4 July 2017

Just a few steps to thapae gate chiang mai, the most crowed and big night bazaar in chiang mai. Nearby many shops and restaurant. Kind and friendly staff. Value for money. Definitely will choose Imm for my next trip to chiang mai.

Room Tip: Best location
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  • Stayed: July 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank BeiLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wee K, Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 6 July 2017

Dear BeiLe,

Thank you very much for staying at Imm Thaphae Hotel during your recent visit in Chiang Mai. We are pleased that you have taken time to complete the review.

We are delighted to learn that you enjoyed our excellent location located in front of the Thaphae gate, the historic landmark of Chiang Mai, within walking distance to the weekend walking street markets, entertainments, shopping and the historic cultural sites.

We are also very glad that you appreciated our service of front staff. Your positive comments will be shared with our team for further encouragements as it is always rewarding when guests voice their appreciation.

Our Team are looking forward very much to being at your service again in the near future.


Best regards,



Wee Kositanont
Hotel Manager

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Reviewed 30 June 2017 via mobile

When I first saw this hotel it's look normal but all facilities in hotel are very nice. They have lots of discount when you hang out in famous place in Chiang Mai. You just show key card and it's done. Wow that awesome. Breakfast is okay, good taste. Love this place so much and want to come back here soon.

Stayed: May 2017, travelled as a couple
Thank Joseph31091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wee K, Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded 3 July 2017

Dear Savesafe,

Thank you very much for staying at Imm Thaphae Hotel during your recent visit in Chiang Mai. We are pleased that you have taken time to complete the review.

We are very delighted to learn that you enjoyed our Imm Card privilege which only Imm guest will receive special discount from our business partners.

We are also very glad that you appreciated our facilities and breakfast. Your positive comments will be shared with our team for further encouragements as it is always rewarding when guests voice their appreciation.

We are looking forward very much to being at your service again in the near future.


Best regards,



Wee Kositanont
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Imm Hotel Thaphae Chiang Mai

Address: 17/1 Kotchasarn Road | Changkhlan, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #66 of 392 Hotels in Chiang Mai
Price Range: $47 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imm Hotel Thaphae Chiang Mai 3*
Number of rooms: 106
Official Description (provided by the hotel):
Accessible accommodation for all comfort purposes. Imm Hotel Thaphae Chiang Mai, under Imm Hotel Group, provides our signature comfort accommodation in a strategic location. Guests staying at Imm Hotel Thaphae can easily access Chiang Mai’s old walled city, Thaphae Gate. From the center of trading in the old days, Thaphae Gate is the area that has become the heart of Chiang Mai’s activities and festivals. ... more   less 
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