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Reviews (305)
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All reviewsnimman roadfamous coffee shopzen roomhotel is locatednimman arearotinice hotelnice designbusiness tripnight lifefront desk staffsmall poolold citycomfy bedconvenient locationbars and restaurantschiang mai city
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Reviewed July 1, 2017 via mobile

This is just OK hotel. I like the room deco with chinese style red color furniture. Looks like they turned the old apartment into the hotel. Room needs refurbishment, bathroom ceiling needs touch up. Towels are very old and overused. No pool. Breakfast selection is very little. Hotel situated in a little street from main nimman so you may have to walk a little long way...

I am sure there are many better choice....

Stayed: July 2017
1  Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Hotel Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded July 4, 2017

Dear Mr. Mark E,

Thank you for taking the time to share your feedback from your recently stay with us.

Please accept our sincere apologies for the inconveniences that you had experienced during your stay and we were genuinely concerned that your experience was not up to your expectations. Be assured that we are reviewing all your comments with our team and sparing no efforts to address all of them immediately, to ensure they are not repeated in the future.

We wish to have a chance to welcoming you to experience our hotel again and thank you for your valuable comments.

Yours Truly,
Piyaporn Chamchuey (Nicky)
Hotel Manager
hm@nimmanmaihotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2017 via mobile

Dear GM Niwatcharee,

First I want thank you for your actions for proving alternative hotel "Art Mai?" due to inconveniences cause by an fire incident at "Nimanmai" on 14 June 2017. As I am on my business trip in Chiang Mai last 13-17 June 2017 it is important to me take a rest while preparing for the next day. 10:30pm when fire alarm rang "luckily its working" as there is ongoing fire on the six floor and smoke is coming out from the room. The incident happen about 10:30 pm and about 12:00am i been moved to alternative hotel which is ArtMai. Honestly i slept about 2:00am that day as my fear of fire alarm might ring again so better to be ready.

Although your team has recovered for the inconvenience still i wanted to share with you my overall experience in nimanmai. The staff did a great job however there are still some rooms for improvement some serious issues i would like to share with you which i hope the team can focus.

First issue: "Room cleaning" My room is clean at first look and i was happy when i arrived at "Nimanmai" until I woke up the next day 14 June and saw this creepy creature please see attached photo. I stayed in Room 806.

As a fellow hotelier I want to address you this issue as this really had a big impact in guest experience. Any guest wouldn't like to wake up with a Cackroach on the floor.

Second: "Breakfast time" I understand that breakfast at niman mai? starts at 7:00 am. In the morning of 14 June i went down to the restaurant about 6:45 am to have a breakfast however the fb staff informed me to wait until 7:00 am as per your policy. I can grab a cup of coffee while waiting for the exact breakfast time but your fb staff is to serious about your policy.

Third: "Airport Transfer" I booked my room and airport transfer and paid accordingly however on 17 June on my way back to airport I was surprised that I had to pay 250 thb for the transfer which I already paid. I called the reception and ask to refund my airport tranfer fee but unfortunately until today i haven't received any refund from your team.

It would be great if your staff can be more focus on guest reservation details before and even checking out.

Sadly Nimanmai didn't recover worst add more inconvenience until the last day of my stay in Chiang Mai.

I've sent an email to your GM K. Niwatcharee on 17 June but until now no response from Niman Mai Team.

Definitely will not recommend this hotel and never waste money again at Niman Mai.

Stayed: July 2017, travelled on business
Thank rickybauzonv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cha Cha N, General Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded July 2, 2017

Dear Ricky,

Thank you very much for your kind patiently waiting for our reply via email which unfortunately we just found your direct email in junk mail box after saw your mentioned about this matter on this review.

May I express sincere apology for all inconvenience caused to you. Your constructive feedback and taking the time to share your experience with us are much appreciated and important in ensuring that greater attention and improvement are immediately looked into where needed.

Once again, thank you for your understanding the situation and kindly communicated with me personally via email this morning. Please ensure that all necessary action will communicate direct to you as soon as possible.

Best regards,
Niwatcharee Wungsoontorn (Mrs. Cha Cha)
Area General Manager
gm@artmaigalleryhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 28, 2017 via mobile

I stayed in a "Silk Cocoon" for 3 nights in Chiang Mai and it was exceed my expectation!! The Receptionist was so friendly and gave me a nice place to hang out around Nimmanhemin area, she also recommended me to a place where local people love to go there, it just was so impressive. A Silk Cocoon Room just so 'Cocoon' I felt like I'm at at my comfy bed at home, a room is so nice and yet very clean. At first I didn't expected all these things before but the room decoration, room design and the attentive staff were made my trip so completed! Will definitely come back!

Stayed: June 2017, travelled solo
1  Thank Chen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cha Cha N, General Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded June 30, 2017

Dear Chen D,

Thank you for the time you’ve taken to share the wonderful review of our hotel. I am delighted to learn that your leisure stay with us was a memorable one and beyond your expectation. I am grateful for your wonderful feedback about our room and services from people.

Please rest assured that this compliment will be shared with my team who will definitely be glad to know their services were well received and appreciated.

We were particularly pleased to hear that we are your new favorite hotel in Chiang Mai and you will definitely come back. We all looking forward to welcoming you back in the near future.

Best regards,
Niwatcharee Wungsoontorn (Mrs. Cha Cha)
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2017

Different designed room in each floor. Room is small but suitable for one person stay. Location is a bit deep in littel street and difficult to find as not noticeable signage from Nimmarn road. I faced the unexpected incident during the night time but staff are very helpful and try their best to handle all situation. Thank you.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank sasiwimon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cha Cha N, General Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded June 24, 2017

Dear Khun sasiwimon,

Thank you for sharing your experience during stay with us. We do apology for inconvenience cause to you from unexpected incident during your stayed.

Thanks for your understanding that the situation was unexpected and you are indeed correct, the hotel team tried our best to control the situation and ensure of recovering all guests feeling.

We all look forward to the opportunity to welcome you again at our hotel.

Yours sincerely,
Niwatcharee Wungsoontorn (Mrs. Cha Cha)
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 3, 2017 via mobile

We choose this hotel for the location and for the swimming pool with my friend for 2 nights . Finally when we arrive , we see the swimming pool in lobby without window , look like a big jacuzzi ...people in lobby can see you in pool ..look like a Zoo ..we choose to stay here because we book and go in water park

We go back in room for take some rest but impossible because the hotel is exactly on the way when the plane take off from airport so every 5/10 min the building shake ...

We choose to move in another hotel ..after one night ..

Stayed: May 2017, travelled with friends
Thank icemans88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cha Cha N, General Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded May 4, 2017

Dear icemann88,

Thank you for taking the time to share your feedback on your recent stay with us.

Please do accept my sincere apologies for the adverse encounters that you had experienced during your stay and although all efforts were made to make your experience more delightful, it is unfortunate that our design hotel could not meet your expectations.

From your comments, we now understand that you were looking to stay at a traditional hotel, not boutique concept. And the well-known Nimmanhaemin, trendy area should not be your option as Nimmanhaemin area is located in 10 minutes drived from airport and very convenience for travelers.

Our warm hospitality is indeed legendary and I am sorry if it could not recover your feeling upon leaving. I hope you will find the right hotel for you on your next visit to Chiang Mai, and thank you for your valuable comments.

Kind regards,
Niwatcharee Wungsoontorn (Mrs. Cha Cha)
Area General Manager
gm@artmaigalleryhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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