We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (432)
Filter reviews
432 results
Traveller rating
387
33
8
1
3
Traveller type
Time of year
LanguageAll languages
More languages
387
33
8
1
3
Show reviews that mention
All reviews pool butlers resident manager ultimate luxury royal cliff caprice restaurant brass plaque best hotels in the world separate lounge and bedroom balconies overlooking dry towels a la carte breakfast grill room sun loungers fresh fruit the general manager moment you arrive senior management
Filter
Updating list...
3 - 8 of 432 reviews
Reviewed July 30, 2018 via mobile

We stayed in Royal Wing for eight days! It’s a wonderful experience to us!
Clean and tidy suite and surroundings
Daily fresh fruits as complementary
Delicious a la cart breakfast in Caprice
The entire staff is very helpful and friendly
The management team is perfect
I’m sure I’ll be back!

Stayed: July 2018, travelled as a couple
1  Thank GraceH1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, resident manager at Royal Wing Suites & Spa, responded to this reviewResponded August 7, 2018

Dear Valued Guest,

Thank you for this great review on your travel experience with us.
The Royal Wing Suites & Spa is renowned in Thailand for the quality of the service and its upscale environment ideal for a relaxing and peaceful holidays.

I will share your comments with our dedicated team. We are glad that everything were to your liking from the breakfast to the suite not to forget the private pool.

Once again, thank you for your wonderful review. We look forward to your next visit in our property.


Best regards,

Thibault Sellier
Resident Manager – Royal Wing Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2018

My girlfriend and I stayed at Royal Wing Suites & Spa on our one-day holiday in Pattaya to celebrate my birthday. We are so happy to have chosen this property to celebrate, and their team really solidified this feeling.

Every encounter we had was exceptional and I was greeted with "happy birthday" throughout the stay, even from those I had never made contact with before!

That shows true dedication from the management side, and follow through from their teams.

The icing on top (literally) was from a birthday cake in the room, but also we were granted late checkout and were able to stay poolside until our car arrived to take us back home to Bangkok.

Having access to the other hotels and pools was a big plus and added some variety to the amenities, although the service levels were not nearly on par with the Royal Wing.

Overall, we will stay at this hotel again and recommend it highly to those deliberating.

Thank you!

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank buzbybakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, resident manager at Royal Wing Suites & Spa, responded to this reviewResponded August 7, 2018

Dear Valued Guests,

Thank you for choosing our hotel for this very special event and for this great review of our services and attentiveness of our staff.

We thrive to provide a unique luxury experience with a personalize welcome and a great attention to details throughout the stay. I am very glad we could make this birthday celebration so special with a cake, a special late check out so you could enjoy the stay till the very end.

I am very proud of the Royal Wing team and thank you for your praise that have been passed to them, it is always satisfying to read that our efforts have been greatly appreciated.

We will be looking forward to welcoming you back again soon for another short holiday.


With our best regards,

Thibault Sellier
Resident Manager – Royal Wing Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2018

We visited this amazing hotel for the umpteenth time in December. (apologies for not reviewing earlier)

The Royal Wing Suites and Spa, really deserves its ultimate luxury status, 5 stars is just not high enough.
It provides a tranquil escape from normal life so that your break is memorable and special.
The accommodation is large and luxurious, every detail is attended to and that is certainly true for all the staff from management to housekeeping.

The professionalism and politeness of all the staff is the order of the day.
Nothing is to much trouble for them and any request is dealt with immediately.

A special thank you to Thibault and Chaiyanan, two very special people that make your holiday so great.

All the restaurants are excellent but a special mention goes to Rossini, the cuisine was exeptional (Congratulations Jan)

We have already booked again for this year, see you all in Nov / Dec

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank cliveanddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, resident manager at Royal Wing Suites & Spa, responded to this reviewResponded August 3, 2018

Dear Valued Guest,

Thank you very much for sharing your travel experience at the Royal Wing Suites & Spa.

Your loyalty make us proud of what we do, it is the reason we keep this tradition of personalized welcome and this same attention to detail since the very beginning.

All the Royal Wing Team wishes to offer a genuine dedicated service to you on each of your visit and we sincerely hope to still surprise you on your future stay with us.

I have carried your thanks to the team as those feedbacks are the best reward for all of us. With a special thanks from the Rossini team, Chef Massimo and Khun Jan the Resident Manager of the Grand Hotel who also send their regards!

We look forward to your upcoming visit to the Land of Smiles.


Best regards,

Thibault Sellier
Resident Manager – Royal Wing Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2018

All the staffs in Royal Wing Suites and Spa are helpful, kind and with very good attitude all the time. We stayed in the hotel for 2 nights, we enjoyed every moments in the hotel. The room is extremely clean and big. You definitely will be suprised by their services. I was delighted with their fresh fruit basket everyday.
The room facilities were amazing, it was so relaxing to use the in-room jazzuci. Two balconies with nice seaviews.
Besides, you can enjoy the facilities from the other hotels which is run by the same Hotel Group. You can go to the infinity pool. On the other hand, Royal Wing Suites and Spa facilities are only exclusive to their guests. Thus, you can enjoy a very private and quiet enviroment in this hotel.
With no doubt, I will stay in this hotel again. And I do really love it.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank winwinwin2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, resident manager at Royal Wing Suites & Spa, responded to this reviewResponded August 7, 2018

Dear Valued Guest,

On behalf of the Royal Wing Suites and Spa team I would like to thank you for this wonderful review on TripAdvisor.

We are very pleased to read that you enjoyed so much our quality of services and facilities.

At the Royal Wing, the suites are frequently renovated to ensure a perfect and comfortable stay. All the amenities are as many special touches that will make you feel welcome, such as the fresh fruit basket on the lounge table and chocolate box on the pillow on evening. We are glad that our very dedicated staff along with our hotel’s privacy and environment made your stay relaxing and invigorating.

Also, the hotel being located on a large resort, it allows you access to the 7 different pools, 11 international restaurants and many other outlets.

You managed to make the most of this stay and we are grateful you had a memorable time with us. We all look forward to your next visit.

With our best regards,

Thibault Sellier
Resident Manager – Royal Wing Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 16, 2018

We stayed at the Royal Cliff's Royal Wing Suites and Spa in April (after Songkran) - the only word I can think of is fabulous!!

From the suite - large defined areas (dressing, lounge, bedroom, bathroom) with a balcony with table & chairs and another with sun loungers, daily fruit, chocolates, pod coffee machine, beautifully clean and serviced at least twice a day. The balcony sun loungers were in direct sun all afternoon, but within 5 minutes of mentioning this a sun shade was brought up to our room to solve the problem.

The facilities - wonderful large pool, with many areas for seating, as secluded as you wish, which you're able to choose and the pool butlers will reserve for you each day with your personalised brass plaque. They even moved the sunshade around for us as the sun moved throughout the day, without prompting, and supplied constant drinks and fruit to keep you hydrated and pampered.

To the staff - the most helpful, friendly and courteous staff we have ever encountered. I know we were at the hotel at a particularly quiet time, but we got the impression that this was the case all the time. Thibault or one of the other managers did daily rounds of the pool to chat and check on everyone, to ensure our every whim was granted.

The Managers would gladly discuss restaurants of all levels (not just hi-so) outside of the hotel and we didn't feel pressured to only use their facilities.

It was nice that we could walk around the other hotels in the complex to use their bars, restaurants and other facilities if we wished, but the Suites wing was off limits to everyone apart from the guests. Although we loved it being quiet and feeling like our own private hotel, it meant that the bars and restaurants lacked a little atmosphere - but what we ate and drank at the hotel was not too overpriced, of a very high standard and with impeccable service.

There is beach access from the hotel, but the sea didn't look very inviting, however, the pools were all magnificent and we could overlook the sea so had no complaints.

We travel a lot and like top hotels, but this exceeded our expectations and we would definitely return.

Outside of the hotel, we didn't like Pattaya - we have been to many places around Thailand and whilst it was our favourite hotel, it was our least favourite resort!

'Walking Street' was a tourist trap, LK full of expats, but some fun could be had in Soi 6 with the girls willing to welcome a couple and just have a laugh together.

Food wise we would recommend Trattoria Toscana for food, although the service wasn't of the normal Italian standard, due to their locally made hams and cheeses. And also Beef Eater (not to be confused with a British Beefeater!!) which was relaxed, friendly, and had good food at reasonable prices.

We then took the ferry to Hua Hin which was very easy and efficient!

Room Tip: All have sea view and 2 balconies, we prefer a higher room for the quietness and views.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LesleyClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, resident manager at Royal Wing Suites & Spa, responded to this reviewResponded August 7, 2018

Dear Valued Guest,

Thank you so much for this very detailed and positive review of your last visit at the Royal Wing Suites & Spa. I am grateful that you kept such a great memory of your stay with us!

All the team is pleased to read that you enjoyed the quality of the services they provided as well as the hotel facilities.

The Royal Wing is renowned for the comfort of its spacious suites with 2 balcony overlooking the bay, a bathroom with Jacuzzi and a lounge area with your own coffee machine. Not to forget the suite amenities including daily chocolates and fresh fruits refilled.

Thank you for your observations on the private pool which is also one of our guests’ favorite with its exclusive pool butlers providing you with fresh fruits skewers and juices all day long and very detailed services and absolute dedication.

We wished to provide tailor made services to you both and to give you all the information you needed to get around the hotel and the city with ease. We are delighted you feel we exceeded your expectations and will try to do so during your upcoming visit.

We will do our very best to keep surprising you and exceed your expectations once again!


With my best regards,

Thibault Sellier
Resident Manager
Royal Wing Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews