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Reviews (1,386)
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All reviewsaqua barwalking streetaccor hotelsswimming poolcorner suitethe general managerfamily roomconstruction noisebuilding workshopping mallexcellent hotelgreat poolexcellent stayquiet areamain roadpleasant staytuk tuk
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Reviewed January 31, 2015

Very rarely do we get the chance to get away for a family holiday, we knew Pattaya was our destination but were unsure of the Hotel we were going to stay. Our previous Hotel of stay was unavailable for this period of time, so we opted for a suggested Hotel "The Mercure Pattaya" as our place of stay for this week long vacation. I can now say this will not be the last time we stay at this property. The check-in was friendly and efficient, the porter was quick with his services, all staff presented well, polite and with a smile. No request was to big and they were always quick to respond to our requests. The Room was a deluxe beach view room with a King Bed. It was in good condition, I would not say great, but good enough that the stay was more than comfortable. There was a problem with small like ants in our room, which had been noted on some other reviews, so don't leave any food out for a duration of time. House keeping were spot on and gave us a clean and fresh room to return to each day after our outings. Location location location, this hotel is smack in the middle of Pattaya , just off beach road, and only minutes from every major tourist spot this city has to offer. In saying that it's far enough away from the busy nightlife that you can actually get a good nights sleep without hearing the constant buzz of early morning party goers. The pool is beautiful, and will give you many hours of relaxation , more so it was very clean and serviced promptly by a good set of pool side staff. The included breakfast in our package was good with fresh coffee and a good selection of western/Asian dishes to get the day started. All in all the Mercure will earn our stay again, we do recommend this hotel for anyone looking for a hotel in a great location with the staff to back it up. Thanks Mercure.

Stayed: January 2015, travelled with family
1  Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this reviewResponded February 2, 2015

Dear Chad B,

Thank you for taking the time to share your comments with us, we are delight to learn that you had an enjoyable stayed with us.

We look forward to welcoming you again on your next visit to Mercure Pattaya in the near future.

Best regards,
Jeerapong Hantulah
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2015

Despite the fact that there is construction work nearby, that is a little way off completion, the Mercur remains my personal favourite in Pattaya. The reception staff are excellent, catering is highly recommended and there is a good, helpful, attentive and considerate attitude throughout all of the staff, from the cleaners to the management.
Khun Toh was particularly helpful when I needed advice about medical treatment. Thank you.
A good place. Well run and they try hard to look after all of their customers.

Room Tip: Ask reception for what you need. They will always try hard to fulfil your needs.
  • Stayed: January 2015, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank dr r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 28, 2015

Dear Dr r,

Thank you for taking the time to share your comments with us, we are delighted to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel.
We look forward to welcoming you again in the near future.

Best regards,

Jeerapong H.
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 26, 2015

We were there in September'14. We had a wonderful time. The international buffet was great. As we were from Sri Lanka we were asked to have the Indian buffet however we told the staff that we were not from India and we would like to have the international buffet. We were then allowed in the international restaurant. Free Wi-Fi was there during our stay. The pool was big and was great. Free shuttle service to the main road was easy for us to get to the main road at any time. The service levels of the staff were very high. Location was very close to all the main places in Pattaya.

  • Stayed: September 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Prasannag87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 27, 2015

Dear Prasannag87,

Thank you for taking the time to share your comments with us, I was very pleased to read that you appreciated the service level of our staff and enjoyed your visit in our hotel.

We look forward to welcoming you once again in the near future.

Best regards,
Jeerapong Hantulah
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 21, 2015

We had a wonderful time. 4 adults, 2 children, 2 rooms, 5 days. Couldn't have been better. Looking forward to returning next year. Thank you Mercure. Everything was great. Everyone enjoyed themselves.

  • Stayed: January 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 21, 2015

Dear Fred F,

Thank you very much for taking the time to share your comments with us,It is a pleasure to learn that your family enjoyable stayed.

We look forward to welcoming you & family once again in the near future.

Best regards,
Jeerapong Hantulah (Peter)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 16, 2015

Stayed it for the fourth time over Xmas and once again had a great time. Pool is huge, the rooms are clean and large enough to move around. All have balconies. Great value for money and close to everything , including the supermarket. Even room service is cheap in the hotel at about 250 baht for most things. Front office staff, including Toh made our trip so much more pleasure able. When staying in pattaya, I never go anywhere else. I get great bang for my bucks here. It's just away from all the noise but only one minute walk to second rd to get a baht bus. I'll be back again...and again

Room Tip: Choose over the pool if you get a chance. Just a bit more ambient
  • Stayed: December 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Shawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 18, 2015

Dear Shawn R,

Thank you for taking the time to share your comments with us, we are delighted to learn that you had an enjoyable stayed with us and your kind words will pass to Khun Toh and his teams. We look forward to welcoming you once again in the near future

Best regards,

Jeerapong Hantulah
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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