The Air Conditioner did not work for two days, and we had no hot water for two days.
To start off with we did not request this cruise, but a smaller boat with 8 cabins. We were told we had been upgraded to a 5 star boat (which we found out was a 4 star boat later). I found the Manager to be domineering and did not listen to our needs. We specifically ordered the smaller boat as a personal choice, but got "talked down" by the Manager and the Cruise Operational Manager. Fortunately the food was good as were the staff and the activities.
However, we later found out that other couples had also been upgraded from the smaller boat, and as our boat was not FULL one can only assume that it was to fill up the larger vessel to SAVE MONEY. We were not impressed and will not travel with this company again.
May I also add that we had booked this cruise 6 months ahead of time, so why were we put on the spot, and not consulted earlier to see if it was what we wanted.!!!!
|How easy was it to book the property?||Overall condition of the property|
|Bedding & mattresses||Bathroom cleanliness|
|Other facilities & amenities||Service|