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Hanoi Phoenix Hotel
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Reviews (167)
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Reviewed November 23, 2010

My room was spotless and comfortable.

The staff were knowledgeable, friendly and spoke good English. The trip that the hotel organised to Halong Bay was excellent value and a real highlight of my stay. Breakfast was good, and the coffee was outstanding. Do take up the airport transfers that the hotel organises if you are coming from outside Vietnam - the service the hotel organises costs about the same as a taxi and means that you don't have any extra hassle when you get to the airport.

  • Stayed: November 2010, travelled solo
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Thank leigh_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 21, 2010

I was there for 3 night, the rooms are big and comfortable , the staff is great they are alway willing to help you,, I highly recomend this place.

  • Stayed: November 2010, travelled as a couple
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Thank Vespa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 25, 2010

I stayed at the Phoenix last year with my husband and thought it was excellent value for money with great staff, so when visiting Hanoi this year with 2 friends I made a booking there for us. We were picked up at the airport as arranged and had an enjoyable stay. The staff are more than helpful, breakfast good and room for 3 had plenty of space. Will definitely return to this hotel on future visits.

  • Stayed: September 2010, travelled with friends
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1  Thank Travelista50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 19, 2010

Just returned from 3 weeks in vietnam booked Hotel Phoenix for our return from Sapa arrived at 4.30 am Taxi took us to Hotel Phoenix 43 Bat Su Street this is not the hotel that we booked photos on internet are of another hotel we were so tired that we agreed to stay $20 US not worth it but at 4am not easy to get another hotel when taxi drivers don't speek english. Walked around the next morning and found a realy nice hotel closer to the lake Queen of Hearts Hotel manager was very nice picked us up the next morning for free gave us breakfeast.

  • Stayed: October 2010, travelled with friends
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Thank Kerrie_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix_Hotel68, Manager at Hanoi Phoenix Hotel, responded to this reviewResponded January 10, 2011

Dear all,

We still accepted the review even was not fair to us when we had been trying to be good to her.

As you may know that, the check-in time for guest is after 2:00 PM but we let them check-in earlier at 4h30 AM without any extra charges
+ We uploaded on the site the photos, each photo is corresponding to each type of room. ( The booking was for a Standard Triple room can not be compared with Deluxe Family room)
+ The review is not fair because we only charge them 20$ for one night without extra charge when they did earlier check-in while the original price was 30$.

We do hope anyone who read this comment would understand that we are trying our best to provide for our guest a satisfaction but we can not make everyone as happy as we expected.

Thanks for understanding.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2010

Stayed here for 2 nights. Sister hotel of Liberty Hanoi
Everything was ok - not brilliant. Staff were friendly though.
Its got all you need. As set away from road, you get more sleep than on a main road in Hanoi.

  • Stayed: September 2010, travelled as a couple
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Thank Elmadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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