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Reviews (167)
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Reviewed December 28, 2010

We spent 3 nights at the Phoenix and everything was brilliant. We booked this in New Zealand along with trips to Sapa, Halong Bay and Tam Coc. Kelvin did a great job of all this place arranged train tickets from Ninh Binh to Hue on the HN1 train which other companys said didnt operate. Everything went like clockwork. As far as the hotel went everything was perfect. We had a family room which had plenty of room which is always great with teenage daughters. The rooms are very quiet considering what is happening out on the street. The breakfast was included and brilliant. As much as you could eat. Tony made sure we were well feed before the start of our day. Kelvin even gave us a room when we returned from Halong to shower and rest before catching train to Sapa. When we returned from Sapa at 5am we got a taxi back to Phoenix and Tony left the door unlocked so we had a room plus gave us breakfast before going to Ninh Binh. Cant recommend this place high enough and a credit to Kelvin and his team. Cheers we will be back one day.

  • Stayed: December 2010, travelled with family
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1  Thank KellyFamily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 14, 2010

I stayed here for about 2 weeks in Hanoi, using it as a base in between trips to Halong Bay and Sapa.
The staff (who are more like a happy family) were extremely welcoming and upon arrival we received a friendly reception and free breakfast!
We stayed in both double and triple rooms and both were spacious, clean and really comfortable.
The owner Kelvin was amazing, ensuring we got the most out of the tours we booked through them (which we did) and even helping out with other areas - taking me to fix my broken camera cheaply.
When we returned from our trip to Sapa, they gave us a room for the day to sleep, shower etc. for free!!
We booked a bus from Hanoi to Hoi An through them and a few things went wrong (bus company fault not hotel's) where we ended up needing a refund, which Kelvin sorted out for us after just one simple phone call, no hassles, which was really helpful!
These guys know how to look after all kinds of travelers and care about tourism Vietnam as a whole, so put in the extra effort for client satisfaction.
Best bang for your buck - Hanoi Phoenix Hotel! See ya next time round :D

  • Stayed: November 2010, travelled with friends
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1  Thank Vlax_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 25, 2010

We had a great stay here, booked 2 fab trips and the staff were always on hand to give advice and information as to Hanoi and the surrounding area. We had a minor hiccup with one of the trips which meant we were due a refund and the hotel were excellent at sorting it all out for us with no hesitation. The hotel is in part of the french quarter so makes for an excellent location. We walked everywhere and if your happy to do so you can walk to and from most of the city's sites etc. We fell in love with Hanoi and Vietnam and truly hope to return.

  • Stayed: November 2010, travelled as a couple
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Thank Sheree_1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 23, 2010

My room was spotless and comfortable.

The staff were knowledgeable, friendly and spoke good English. The trip that the hotel organised to Halong Bay was excellent value and a real highlight of my stay. Breakfast was good, and the coffee was outstanding. Do take up the airport transfers that the hotel organises if you are coming from outside Vietnam - the service the hotel organises costs about the same as a taxi and means that you don't have any extra hassle when you get to the airport.

  • Stayed: November 2010, travelled solo
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Thank leigh_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 21, 2010

I was there for 3 night, the rooms are big and comfortable , the staff is great they are alway willing to help you,, I highly recomend this place.

  • Stayed: November 2010, travelled as a couple
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Thank Vespa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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