If you are searching best travel agent in Hanoi, Go directly to Eddies and meet Bella.
I was in Hanoi in March'18. Too many travel agents with different prices. Finally, I Meet Bella, Wow...She is really very very supported person. She booked my all trips nearby Hanoi with the best price.
And after Hanoi, I Moved to Central Vietnam and southern Vietnam, but she continuously guiding me as a friend. She is great.
And believe me, you will get the best deal and support in Hanoi.
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