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All reviews manager martin halong bay round bed old quarter honeymoon suite church bells the hotel manager a great stay friendly hotel welcome drink hoan kiem lake side street fantastic service home away from home family room location is great hotel is located
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Reviewed April 2, 2018

We picked the Splendid Star Grand Hotel for the convenient location in Hanoi Old Quarter, but ended up loving the hotel more for the Amazing Staff!! Martin the Manager and Tommy he's right-hand man were absolutely amazing. The friendliest Vietnamese people we ever met, full of energy and always willing to help with any task - organising a Taxi, setting up a Tour, making recommendations, etc. Absolutely fantastic!!

Room Tip: Just chat to Martin about your requirements and he will make a good recommendation.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jacques N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded May 2, 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2018 via mobile

We were recommended the hotel by 2 different friends who had stayed here on separate visits in the past year. The place didn’t disappoint! This hotel has an excellent location in Hanoi old town not far from the lake and centre. From the very start of our stay to the end the staff and manager, Martin were extremely friendly and helpful. They arranged day trips and street food tour which were extremely enjoyable. when we from halong bay the hotel was booked out however they gave us a room to freshen up in and booked taxi to the airport. An all round excellent service!

Stayed: March 2018, travelled as a couple
Thank glancyjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded May 2, 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018 via mobile

The room was nice and as expected. Pictures online were reflective of the room itself. The staff however was incredibly friendly and helpful staff. Went above expectations to make sure we had a good and comfortable stay and that we understood how the city is laid out and explained where to go in the city.

Stayed: March 2018, travelled with friends
1  Thank JoelY124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded May 2, 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018 via mobile

Free fast WiFi. Friendly staff and close to many good places in the old Town Hanoi. We were able to get plenty of help from the staff about the area and where to go eat and etc... I was also able to speak at the comfortable English without much difficulty.

Stayed: March 2018, travelled with friends
Thank Winston K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded May 2, 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2018 via mobile

After stumbling up on the hotel we were greeted by Martin, who took us in a gave us very in depth travel advice (mainly for SaPa and Halong Bay). He told us how to go about getting the best deals and told us what prices to expect, giving us limits of how much we should be spending for each thing.

He booked our bus to sapa for a very reasonable price and wished us well. When we returned to the hotel, Martin wasn’t there but Tommy was there in his place! Tommy was excellent too. He greeted us with fresh passion fruit juice and allowed us to keep our bags in the hotel whilst we explored further. He was very enthusiastic and we had some good conversations with him. Before we left Martin rang the hotel to make sure we were there and wished us luck with our adventures in SaPa!

Truly friendly and helpful staff!
Cam

Stayed: March 2018, travelled with friends
Thank Cam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded May 2, 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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