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All reviews halong bay old quarter mr lee serenity hotel recommend this hotel free upgrade standard room friendly hotel the hotel staff sister hotel rooms are large vietnam street trips taxi tour heart
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26 - 31 of 466 reviews
Reviewed November 6, 2017 via mobile

I stayed periods.At the first,We were welcomed by warm greeting from hotel. We fell that hotel is very nice especialy Mr Lee.He helped me many times in my stay here.He recommend best place for eating and visiting in Hanoi. We fell pleasure.Second times,We came back from Ha Long Bay. When we check out,Lee offered the bathroom for having shower for free.Hotel also clean.Rising Dragon Estate hotel look like my house. We ll come back here again.

Stayed: November 2017, travelled as a couple
Thank Viveviajando S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 3, 2017 via mobile

I would review this a 0 star If i could! This hotel is a complete con.

Upon arrival from the airport at 11pm we were excited to get to our hotel and relax for the evening. Unfortunately we didn’t get this, the hotel told us our booked and paid room had ‘problems’ and we couldn’t stay for the night. But we had to stay in their ‘sister hotel’ which they didn’t even know where it was...

Upon asking what was actually was wrong with our room all they could respond with is that ‘it has problems’ and the new hotel is the same quality (total lie) they then told us to walk to the hotel 5 minutes away with our 20kg bags. Which we refused to walk around in the middle of night in a city we have never been to, and they could order us a taxi and pay for it. Which they eventually complied with.

The hotel they sent us too was absolutely appalling I’ve never stayed in a hotel so horrific. We arrived and all the reception were smoking. This hotel (Rose Hotel) was also a 1 star. It gets worse, our room didn’t even have a proper mattress, curtains or even a proper door. We was sent to a horrible room on the top floor which looked like the worst floor in the hotel. Being so late we dealt with the night there, but woke up with terrible back pains in the morning.

So upon trying to go to our hotel the next day, the manager and bell boy come to pick us up from rising dragon or serenity hotel? Whatever name they go by. They expected us to get on the back of their motorbikes with our luggage in the middle and us on the bag with no helmet. Again refused and told them they can pay for a taxi.

We told the manager that we would be complaining as what we had to put up with was disgusting. The other hotel was £15 cheaper for the nicer rooms (which we wasn’t given) so was not the same standard yet the manager continued to tell us we was in the same standard. He kept going on about how he has now upgraded us to a room with a balcony, which did not make up for the horrendous night in the ‘sister hotel’. We said thank you for the upgrade but this would not change the fact that we will be complaining and requesting a full refund.

The manager then tried to bribe us the equivalent to £10 to not complain and to keep our mouths shut about the terrible treatment from the hotel. We did take this to make up for some of the loss we had. People need to know how terrible this hotel is. Please avoid booking this hotel!

We are pretty sure the ‘sister hotel’ and rising Dragon/serenity have a deal going on so that they can get double the price on rooms and con guests by sending them to the sister hotel for a cheaper price in order for them both to make more money.

COMPLETELY AVIOD!! Rude staff, appalling guest treatment and complete and utter con.

Stayed: October 2017, travelled as a couple
Thank Britney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 22, 2017 via mobile

Do not stay here. You will be conned into moving to sister hotel. Paying higher rate, told you have no option but to pay it then when you refuse they will charge you cancellation fee. Either way you are paying them for a service you didn’t ask for or receive. Staff were forceful and aggressive. Although we weren’t able to stay in this hotel and were moved when we saw the room we felt fortunate as it looked disgusting and nothing like the photos.

The hotel is nearly impossible to find because they have changed there name on the door. I imagine because of the poor reputation the name has.

I would strongly advise you read other reviews before considering staying here as what happened to us doesn’t seem to be the only occasion it has happened.

Stayed: October 2017, travelled as a couple
Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 5, 2017 via mobile

Staff here are all very friendly especially Lee and Joy. They were very accommodating to us when we ask lots of questions about where to go for food and shopping.

The overall management of the hotel is superb. They help a lot in scheduling for us on the trip to Halong Bay and taxi to and from the airport.

Hotel is also very clean and they attend to issues very quickly.

Overall I would highly recommend people to stay here. Price is affordable and we even got a room upgrade.

Stayed: October 2017, travelled as a couple
Thank Andrew Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 28, 2017 via mobile

We were so pleased with our stay at this hotel, everything were amazing and we got so well taken care off by Lee. Rooms were very clean and cozy ! Will definitely stay here again .i would like to recommend it

Stayed: September 2017, travelled as a couple
Thank Sanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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