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“Great hotel and location.”

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Pearl Suites Hanoi Hotel
Ranked #497 of 607 Hotels in Hanoi
Reviewed 21 March 2012

We moved to the Pearl Suites after a error on our booking at the sister hotel Asia Pearl hotel. The hotel had only just opened. We found the staff at reception very friendly and willing to help us to book tickets to the water puppet show (even escorted us to the show). The rooms are spotlessly clean, great size bathrooms and trendy showers, nice hot showers. Lots of great resturants within walking distance of the hotel.

We left our luggage at the hotel while we went to Halong Bay, on return back to the hotel they arranged us a room for us to shower, change and repack our bags for the train to Sapa. We were escorted to the train, even shown to our cabins. Met on arrival back at the station and taken back to the hotel. Could not ask for better service.

I cannot thank to staff enough for helping us to enjoy our stay in Hanoi.

  • Stayed: November 2011, travelled with family
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1  Thank Trace_Nick_Blake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 23 of 49 reviews

Reviewed 20 March 2012

We stayed twice, once for two nights then for one more on our return from Sa Pa. The rooms were clean, the bed comfortable, and the air con very welcomed! The breakfast each morning included a variety of western and local options as well as a small buffet. Yummy.
The location is excellent with a short walk to the all the attractions of the Old Quarter of Hanoi.
All of the above are great but it's the staff who really make this place welcoming. They go out of their way to assist with anything you need. We found some wonderful eating spots thanks to their recommendations. They also assisted with bookings when we were having difficulties organising aspects of our trip. It's also fine to sit in the reception and natter to them about local customs,etc. We really enjoyed the stay here!

Stayed: March 2012
Thank whatdowedonext
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

great place to stay away from home with helpful staff and strategic location.

  • Stayed: March 2012, travelled with family
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Thank Cole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

After hearing many nightmare stories from fellow tourists being ripped off, we were quite skeptical when we arrived in Hanoi. We caught a bus into the hanoi city and it was quite a walk to Pearl Suites.

When we arrived, we were greeted by friendly faces, offered a refreshing juice and after checking in, we were shown to our room.

We initially booked a deluxe but was upgraded to a family deluxe room. The room and bathroom was clean, tidy and spacious, there was a laptop to use in the room (which came in really handy as we transferred all our photos from the camera onto our hard drive) and there was a heater/air con ! What a pleasant surprise !

Breakfast was simple but great. You can order very tasty pho or go for fried eggs and toast.

Being tucked away in a lane off the old quarters certainly has its advantages ! You dont get the noise coming through at night, yet it was in close proximity of all the attractions - hoa kiem lake was a 10 min walk and the shopping streets was pretty much around the corner.

The staff always had a smile on their faces and was extremely helpful in pointing our good bars, restaurants and shops to visit. We ended booking 2 day tours - a hanoi city day tour and a tam coc day tour - and also a 2 night halong bay tour through the hotel which made things so much easier for us ! And all the tours were fantastic and we would not hesitate to recommend these to anyone !

We had pre-booked for one night at Pearl Suites initially but ended up staying an additional 2 nights ! The next time we are in Hanoi, we definitely know where our first choice of accommodation is !

Thanks Windy and Pearl Suites for making our short stay in Hanoi so memorable and enjoyable !

  • Stayed: February 2012, travelled as a couple
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Thank MW0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

It was the occasion of our 27th wedding anniversary.
We arrived in Hanoi in late January at noon during the Tet (Chinese New Year) holidays. An airport taxi pick-up had been arranged and within a short time we were ferried to Asia Pearl Suite Hanoi Hotel. Dong Thai, where the boutique hotel is situated is located in an exciting and vibrant area within a maze of streets.
We were warmly greeted by the Mr Windy Phoon and the smiley staffers. Promptly, chilled and naturally sqeezed freshly kam quet juice was served as welcomed drink.
After some brief friendly exchanged of conversation, we were ushered to our room. Immediately, we noticed the clean environment with white laundry. We were put at ease and it promised a wonderful stay ahead. A computer notebook was in the room for us to surf the Internet.
The daily breakfast buffet consisted of a fair spread. The duty cook was ever-ready to churn out a pancake or specially ordered food. What was memorable was the many little morning chats that proved to be pleasant starter to the day ahead.
The ever-ready-to-pleased staffers were always around when you need them. They were sincerely there to ensure that your visit in Hanoi will be a memorable one; which entice us to contemplate a return visit.
We thoroughly enjoyed visiting Hanoi city as well as the other places of interest which had been selectively planned by the Mr Windy Phoon. We are thankful that we were given an upgrade after returning from Halong Bay! We left Hanoi with lots of fond memories. Hence, we like to strongly recommend potential visitors to Asia Pearl Suite Hanoi Hotel and enjoy their unique hospitality.

  • Stayed: January 2012, travelled as a couple
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Thank jamesBond1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

We booked 3 rooms & were also concerned about the huge drop in TA ranking.
We shouldnt have worried,Pearl Suites is a very pleasant stay in Hanoi.

Rooms are a good size & well cleaned,breakfast is simple & tasty (Pho is excellent) & the staff although disarmingly young are always looking to help providing maps & recommendations for places to see & eat.

4 of our group did the Halong bay tour booked by Windy & loved it while the others soaked up the charms of the beautiful if chilly Hanoi from our base.
Wifi was strong in the room on the laptop provided.

Small issue we had was the lift broke down several times & was a bit noisy but it was quickly fixed.Also the beds were very hard but this is common in Vietnam

Overall,these guys understand what visitors want & do their best to provide it

  • Stayed: February 2012, travelled with friends
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Thank sethlad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phong d, Director of Sales at Pearl Suites Hanoi Hotel, responded to this reviewResponded 10 March 2012

Dear Mr. and Mrs John & Kathryn Wilkins, Mrs & Mr. Lyn & Russell Condie and Mrs. and Mr. Leigh Condie & Bridget Saunders!

On be half of Pearl Suites Hanoi Hotel in paticular and Pearl Hotels Group in general, I would like to send sincere thanks to you through this forum!

We would also like to thank you for your choice of the Discount Travel Package to travel with us - Asia Pearl Travel and to visit Halong Bay with our new product : Halong Cruises Luxury.
We really happy to hear that we have extended some beauties of this enthralling Vietnam to you!

It is our great honour to have a chance to see you in Pearls and we would wish to welcome you or your friends and family in our Pearls again!

Wish you all the best from your the bottom of Pearls Suites staffs!

Pearl Suites Management team,

Windy Phong
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

We were quite skeptical when we decided to stay at this hotel but we went ahead to try our luck because we travel on shoestring budget. When we arrived, we were greeted by the ‘smile-all-the-time’ bellboy and all the friendly staff.

Room : big, clean and they even have bedroom slippers!
Breakfast : we loved it!
Local tours & Halong bay : Mr. Windy helped us arrange without being pushy.
Local food : all around hotel area. Try New Day restaurant.
Clubbing : 5-10 mins walk
Hoan Kiem lake : 10-15 mins walk
Laptop + free wifi : request from staff
Heater/air-cond : function well (we traveled during winter)

For the ladies:- One plus point….besides the yellow light for all hotel rooms, Pearl Suites have FLUORESCENT lights also!!!! Wow! makes life so much easier for grooming and make-up.

Overall Windy and team did a good job!

  • Stayed: February 2012, travelled with friends
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1  Thank bellp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phong d, Director of Sales at Pearl Suites Hanoi Hotel, responded to this reviewResponded 3 March 2012

Dear Ms. Belinda Poo and our 5 ladies,

On be half of Pearl Suites Hanoi Hotel in paticular and Pearl Hotels Group in general, I would like to send sincere thanks to you through this forum!

It is our great honour to have a chance to see you in Pearls. Your Detailed Reviews really give the staff the extra energy to keep services going!

We would wish to welcome both of you or your friends and families in our Pearls again. We was really happy to be your friends and family member in Hanoi Vietnam.

Wish you all the best from your the bottom of Pearls Suites staffs!

Pearl Suites Management team,

Windy Phong
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pearl Suites Hanoi Hotel

Address: 7 Dong Thai - Ma May - Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #497 of 607 Hotels in Hanoi
Price Range: $44 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Pearl Suites Hanoi Hotel 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Pearl Suites Grand hotel provides spacious modern rooms with the mixture decoration of traditional Vietnamese arts and Western designs. These rooms are designed to meet the demand of the tourists traveling in a group and a family those want all the members to stay in 1 room. All rooms are able to reach by elevator. ... more   less 
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