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Reviewed May 28, 2012

Our stay here got off to a bad start.prior to our arrival in hanoi i emailed the hotel asking to be picked up at the airport. I received an email stating we would be picked up at the airport and we would not have to pay until we checked out of the hotel. We arrived at the airport around midnight and there was no car waiting for us. We did not have the address to the hotel handy and we asked the tourist information booth to google it. The information booth gave us a false address to the hotel and the taxi did not know where the pearl suites was. So my wife and i were left wandering hanoi after midnight with our luggage looking for the hotel. Luckily we found a very nice hotel who was more than happy..for a tip..to walk us to the pearl suites. When i confronted the pearl suites about this they blamed me stating that i should have written them again after they had already confirmed our pickup. Next the room was tiny. It was possibly smaller than the rooms typical of japan. This was only made up for by the fact that in japan rooms are over 100 usd and the pearl suites was less than 25 usd. The walls were also extremely thin and we were woken everyday by other guests leaving their rooms and the cleaning staff. There was also the issue of a fighting rooster across the street from the hotel that began crowing every 5 minutes after dawn. This was not an issue to us as we are used to that sort of thing but the noise from guests was very distracting. We were never able to sleep past 6 am. The bed being very hard and only having a thin bedsheet. The heat made it so that we had to run the a/c constantly but it was pointed directly at the bed. The nights were very cold. On the upside, the hotel staff was extremely friendly and very helpful. Breakfast was great every morning. The location was good in that it was off of the noisy mainstreet. The rooms were also very clean. We had a late flight and they only charged us half price. That was good of them.

Room tip: Don't get the smallest room. Make sure you triple check with the hotel to confirm airport pickup!
Date of stay: May 2012
  • Trip type: Travelled as a couple
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Thank JASON B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 5, 2012

I stayed at this hotel for 1 night and then returned for another night after the trip organised by the hotel to halong bay with the hotel director Alex. Hotel room was beautiful, well equipped and bed extremely comfortable.the bathroom was extremely modern and with a shower cubicle rather than a shower that soaks. The breakfast is very good with a good choice of both vietnamese and international dishes. the two girls looking after breakfast are very friendly and always smiling. We leave for Halong Bay cruise after 1 night at Pearl Suites hotel with the wonderful arrangement from the hotel. It was all very nice journey with good price.

Date of stay: April 2012
  • Trip type: Travelled with friends
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1  Thank Tamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 29, 2012

The first hotel we chose in Hanoi was a dud so when we returned after a trip to Halon Bay, we chose Pearl Suites. WOW is all I can say. The staff are amazingly friendly and helpful and the room was exactly what we needed. Clean, modern with a great enclosed walk in shower. Breakfast is included and is lovely. There is a buffet of fruit and breads and then a menu to chose your hot entree.

The hotel is located down a small alley near the beginning of Ma May street. So it is very well located, but off the main drag.

We were only able to stay two night since they were full, but would have stayed a week if we could. I can't say a bad word about this hotel!

Room tip: High floors will be quiet for sure.
Date of stay: April 2012
  • Trip type: Travelled as a couple
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Thank Broudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 22, 2012

Stayed 4 nights, 11 april to 15 april and was astounded by how great this hotel was for the price we paid. Anny, Anna and all the other staff were most friendly and made our stay extremly enjoyable, they even invited us to have lunch with the staff whilst our room was being made ready as we arrived before check in time. There were a dozen roses and a bottle of wine for us in the room plus a bowl of fruit. Freee internet in the room and anna lent us a laptop so we could email home whilst we were there, we had the laptop for the 4 nights. All of the staff were kind and considerate and would go out of their way to help us. Well done Pearl Suites

John and Louise from Australia

Room tip: get the balcony room
Date of stay: April 2012
  • Trip type: Travelled as a couple
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Thank lmpappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 12, 2012

We found this company through Tripadvisor reviews and booked some day tours through them for our trip and we are happy to say that all the services lived up to the positive reviews we had seen. We stayed at Pearl Suites hotel which was a really brriliant value. Clean room and wonderful staff with unbeliable breakfast. We had some great Pho and traditional coffee for breakfast. Windy - the director also told us about the kinds of coffee and even escorted to buy weasel coffee in town (it is actually the best), We also booked a private city tour of Hanoi with him and saw a variety of sights and museums and had a great day. We also booked two further full day group tours through his company to Tam Coc/Ninh Binh and we were happy with the quality of the guide and the general tour quality. The cruise that we choose to go with was Paradise cruise, it is pretty expensive but worth to a single penny. All the arrangement and information from the hotel was terrific and we really had a wonderful time. I would recommend this company (in particular Mr. Windy) to anyone wanting a friendly, honest, efficient and responsive travel agency with good value for money tours (either private or group) in Vietnam. More over, we were totally impressed by the the way the young guys (truly they are bosses) worked. Their passion in tourism have extended the enthralling Vietnam to us!

Date of stay: July 2011
  • Trip type: Travelled as a couple
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Thank Osullivan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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