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Reviewed June 19, 2014

The Metropole is located in the old city. It has a long history going back to the French occupation to 1954, through the Vietnam conflict and into the 21st century. It has been added on to with a modern side,, but my choice would be to stay in the original part dating to 1903. Very charming.
The service could not have been better. We were treated as old friends-much nicer than being treated as a number.
Use the facilities to their max. The spa is amazing. The bars are outstanding in both their level of servic e and in the selection.
When you get there, sign up for a tour of the bomb shelter. There limited spaces so don't wait-cannot imagine being there in 1968.
Expect a lot of locals outside trying to sell you stuff.just deal with it.

Room Tip: Ask for a room in the old section
  • Stayed: May 2014, travelled with friends
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2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 22, 2014

Dear JohnB,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our services, history and facilities.

We are happy that you enjoy the bomb shelter tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

Franck Lafourcade
General Manager

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Reviewed June 18, 2014

Great hotel - awesome location
Upon arrival we were escorted to the lounge area where we were told to relax as they took our travel documents and credit card and processed it all within a few minutes while we relaxed.
Our room (Opera Wing, Premium room Patio) was spacious and clean.
The staff were so helpful, accommodating and very knowledgable.
The grounds, bars and restaurants were incredible, lovely and romantic and food was superb.
The cost to stay here is so reasonable we will definately be back again.

  • Stayed: July 2013, travelled as a couple
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1  Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 22, 2014

Dear Vanessa R,

I thank you for your positive feedback and for highly recommending Sofitel Legend Metropole Hanoi. We look forward to welcoming you back with our undivided attention.

Best regards,

Franck Lafourcade
General Manager

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Reviewed June 18, 2014

Friendly lady staff dressed in traditional Vietnamese uniform was an eye-pleaser. We stayed in the new wing and the room was elegant and cosy. We signed up for the bunker tour which was fantastic. Great way for the hotel to share the history of the site and discovery of the bunker. Would have been a 5/5 if we weren't kept waiting for our room on the day of our check-in. Seemed like they were expecting a huge group that day, perhaps housekeeping had problems turning over the room. We arrived at 1.30pm but was told check-in was 2pm. We finished our lunch at Spices Garden and waited till 2.45pm for our room.

  • Stayed: May 2014, travelled as a couple
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Thank Yummydelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 19, 2014

Dear Ymmydelight,

It was our great pleasure to recently have you with us at Sofitel Legend Metropole Hanoi and thank you for sharing your feedback regarding your stay in Hanoi.

We were very sorry to read that you were not able to get the room at the standard check-in time at 14.00hrs. This will be reviewed again internally with our team to ensure that it won't happen again in the future.

It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Best regards,

Franck Lafourcade
General Manager

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Reviewed June 17, 2014

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 19, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 17, 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded June 19, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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