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Reviews (3,067)
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Traveller rating
1,283
1,213
391
131
49
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All reviews the executive lounge diamond member ba mien old quarter bit dated french quarter excellent location rooms are spacious halong bay central location lobby gym lake concierge vietnamese metropole quarters
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373 - 378 of 3,067 reviews
Reviewed July 10, 2018

Great location. The room was spacious ..the bathroom were very clean. Nice breakfast. We checked out early in the morning before breakfast ready and they have prepared individually wrapped pastries and water bottle to go for us.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank listhadi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew N, General Manager at Hilton Hanoi Opera, responded to this reviewResponded August 14, 2018

Dear lisalistyowati

Perfect, thank you

Kind regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2018

Hotel is really nice and staff are friendly, but it's definitely not for people travelling on a budget. Close to a lot of offices, but a little far from the Old Quarter. Not much street food nearby either. Best for business travelers.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Lauren B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew N, General Manager at Hilton Hanoi Opera, responded to this reviewResponded August 14, 2018

Dear Lauren B

Great review. I was surprised you felt we were a little far from the old quarter and, that there wasn't much local food offerings close by. I will review the maps we have for guests to ensure they are highlighting the ease and proximity of the points you raised

Thank you and kind regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2018

A once smart hotel next to the Opera House, the gilt and orchid laden foyers don't quite deliver when you head to your room: they aren't bad, they just need redoing: we had to rearrange the furniture and spray scent to dampen the musty smell (better cleaning product maybe?). Slightly dismal, all in all. Breakfasts as good as you would expect, and ate in one evening and were very pleasantly surprised at the standard of the cooking. But would I stay again? Probably not.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank RobJP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew N, General Manager at Hilton Hanoi Opera, responded to this reviewResponded August 14, 2018

Dear RobJP

Thank you for your review, albeit not great, it is appreciated. I will share with the team to ensure we are delivering a consistent level

Kind regards
Andrew

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Reviewed July 7, 2018 via mobile

We stayed here for 5 nights and were very glad we did.
The staff from start to end are exceptional including the house keeping staff in the morning.
The buffet breakfast is one of the best we have ever had and its cherry on the top that this is one of the few hotels located so centrally that has a pool.
Don't look anywhere else.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Leena S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew N, General Manager at Hilton Hanoi Opera, responded to this reviewResponded August 14, 2018

Dear Leena S

Thank you for a great review, much appreciated

Kind regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 4, 2018

I am with Hilton family since it opens in Osaka umeda Japan 33 years ago. Then I was a diamond member for many years. Now I am trying to back to diamond. Reason is because I regards Hilton or Hyatt the best in Hanoi for the strategic location and beauty. So I am always with Hilton.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank albertosR7320AZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew N, General Manager at Hilton Hanoi Opera, responded to this reviewResponded August 14, 2018

Dear albertosR7320AZ

Firstly, thank you for a great review and secondly, a really big thank you for your loyalty

Kind regards
Andrew

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