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31 - 36 of 871 reviews
Reviewed June 10, 2018

Exceptional service. Would recommend this serviced apartment to others for business or holiday. Good location. The steak in Jaspas is really good plus the availability of fresh Tiger beers! Thank you Somerset!

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NicholasLowCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded July 22, 2018

Dear NicholasLowCC

It is so wonderful to read that you had such an enjoyable experience at Somerset Grand Hanoi! Among all, thank you for recognizing the service of our associates and your personal recommendation of Somerset to other travelers. Guest loyalty is key to us, and to know that we have done something right to exceed your expectation means a great deal to us. We would await your return as there is nothing that would make us happier than to make you and our valued guests feeling at home at Somerset.

Warmest regards
Lew Yen Ping
General Manager

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Reviewed June 8, 2018

With quite spacious rooms and all the necessary amenities in the property, Somerset Grand Hanoi is an excellent place to stay in Hanoi. That its just a kilometer away from Hoan Kiem lake, makes this property more special. Despite being inn the center of town, the place is not crowded. It also has a nice gym. The staff is extremely hospitable and always willing to help. Taxis are readily available near the property.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KJ2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded July 22, 2018

Dear KJ2312

It was fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. We are most happy to read your positive reviews on our spacious and well-equipped apartment, service, facilities and strategic location. Among all, thank you for highlighting Somerset Grand Hanoi is an excellent property and we also appreciate you for recognizing the service of our associates. Your compliments are truly encouraging. Rest assured that we will continue to work harder to provide you and our guests a high standard of service as we strive to make our guests feeling at home at Somerset.

Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable stay!

Warmest regards
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2018 via mobile

Hotel is centrally located and is of a good western standard, but seems well used as rooms and halls are dated and showing signs of age. Two bedroom is a nice size with good lounge area. Would recommend and would stay again for convenience.

Stayed: June 2018, travelled with family
Thank Jon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLDung, Manager at Somerset Grand Hanoi, responded to this reviewResponded June 19, 2018

Dear Jon Y,
Thank you for sharing with us your current stay experience at Somerset Grand Hanoi. We are glad to hear that you were happy with our apartment size, facilities and strategic location. At the same time, we wish to share with you that we are going under phase 2 renovation to upgrade our apartments as part of our continuous effort to provide our guests with even better products and services.

Once again, thank you for your valued feedbacks and for recommending us to other travelers. We look forward to creating a memorable experience in your next stay!

Best regards,

Ngo Le Dung
Residence Manager

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Reviewed May 26, 2018 via mobile

For the price paid it wasn’t quite what we expected our bed covers were ripped and dirty which was disappointing. Staff were good and friendly having a supermarket in hotel was handy I would recommend but not a 4 or 5 star hotel.

Stayed: May 2018, travelled with family
Thank DeborahM3371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLDung, Manager at Somerset Grand Hanoi, responded to this reviewResponded June 5, 2018

Dear Deborah M,
Thank you for staying with us for your recent trip to Hanoi. We are glad to hear compliments of our staff members at Somerset Grand Hanoi. At the same time, we are very sorry for your unpleasant experience you experienced due to the quality of the bed cover. As we keen to provide our guest with a comfortable living environment, we have reminded our team to be more carefully check quality of the bed linen before setting up. Once again, thank you for your support, we look forward to have another opportunity to welcome you back for a better stay experience.
Best regards,
Ngo Le Dung
Residence Manager

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Reviewed May 24, 2018

I was staying in Hanoi on business (as I do frequently) and, fed up with the usual hotels, decided to try a serviced apartment experience. It was good. The apartment was huge (I was upgraded to a 2-bedroom, which included one en-suite room, one with family bathroom, a full kitchen and a fairly large dining/sitting room area). And comfortable, and nicely furnished. There's a good pool and gym on the premises. Jaspa Restaurant does fantastic pizzas (and other things), and can be ordered as room service, and the breakfast there is also OK (though fairly average for a big hotel). Conveniently, there's a fairly large supermarket on the ground floor, which is great for picking up fruit, beer and allowing for self-catering if you want to. Staff friendly and helpful. I'd return again. It gave almost everything a 'normal' hotel would in terms of facilities, with the added bonus of a bit more space and the option to do own cooking.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank frequenttraveller63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLDung, Manager at Somerset Grand Hanoi, responded to this reviewResponded June 5, 2018

Dear frequenttraveller63,
Thank you so much for sharing with us your current stay at Somerset Grand Hanoi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectation in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you back in the near future.
Best regards,
Ngo Le Dung
Residence Manager

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