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“The EMERALD WATERS TRENDY HOTEL : It's Like Being With Family”

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Hanoi Emerald Waters Hotel Trendy
Ranked #20 of 607 Hotels in Hanoi
Reviewed 12 July 2017

One of the best assets of Hanoi are it's people. Most especially the ones who took care of us at the Emerald Waters Trendy Hotel. Here's our EWTH experience in a nutshell (as writeen in my blog, The Mediocre Wanderer
:
1. LOCATION: The Emerald Waters Trendy Hotel can be found at #38 Lo Su Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam. Staying here puts you right smack in the middle of most of the items on one's "to-do"list. It's near traditional Vietnamese eats, fast food, souvenir shops,shopping zones, historical sites and a hop and skip away from the beautiful Hoan Kiem Lake. It's accessible by cyclo, cabs, uber, grab and what have you, giving it a 5/5 score in this category.
2. STAFF and SERVICE - Opening it's doors in April of this year, this hotel is fairly new. It's so new that when we booked our accommodations around December of last year, it was still under a different hotel chain altogether. Arriving early in the A.M., we were shocked to find out that particulars of our stay were not endorsed by the previous owners (despite having booked through Agoda). Imagine our stress: Our airport transfer had already left, we were with our 9 year old son and it was like 2 or 3 in the morning, during the PEAK season. We were supposed to be booked for 6 nights! Luckily, the front desk staff on duty happily took us in, secured us a room for the night and told us that we can sort out the mess in the morning, AFTER we have gotten a good night's rest. (Someone give this kid a raise!!)
The next day, we managed to talk to their Manager, Kelvin. Not only did he assure us that despite Agoda Vietnam having communication issues, they weren't about to throw us out in the streets. This god sent Manager even arranged for our city tour (more on that in another blog), and elevated our Halong Bay/Bai Tu Long overnight cruise (yes, another post, another time). Him, together with the rest of the staff (Thomas, Grace and the many others who always offered a sincere smile, an extra hand to carry our stuff, provide food for our picky eater, arrange our transportation and hand out a ready map to point us in the right direction) were all wonderful examples of what it means to be in the hospitality and tourism industry.
All lovely people, I assure you. SCORE: 100/5!!! (Of course, for objective purposes, I'll be making this a 5 in the score sheet).

3. SERVICES / AMENITIES - Given the typical size of most structures in the area, having pool, gym and parking spaces (for cars) in the area is not possible. What they lack in this aspect, they make up in the following areas:

a. FOOD AND DINING - a well stocked breakfast buffet that gives you the option to ask for something that's not in the menu, should you not be pleased with what's served. Try the pho. It hits the spot. Drinks are also quite reasonable, considering you're in a hotel.

b. SPA SERVICES - I never really got the time to enjoy the services offered, but one can schedule massages, nail treatments and what have you, at your convenience. It's slightly pricey though compared to regular spas around the city.

c. TRAVEL TOURS - ask whatever comes to mind. The guys at EWTH are great in signing you up and coordinating a tour according to your budget and available time. We ended up with a guided city tour and a cruise from them. No regrets whatsoever. Would've booked a walking street food tour, but sadly, our son was too pooped to party.

d. SECURE STORAGE - we went on an overnight cruise. Despite being checked out, the staff kept our belongings safe and intact.

SCORE: 5/5


4. ACCOMMODATIONS/AMBIANCE - We managed to check in at EWTH twice, during our stay in Hanoi. Because of the booking mix up, we had to give up one night from our 6 night stay, which wasn't bad because we were on an overnight cruise at that time. Welcome drinks were offered during the second time, but we just wanted to get a bit more sleep as our day started quite early, coming from the cruise.

The air conditioned rooms assigned to us were spacious, immaculately clean, tastefully decorated and everything in good working order. We had a small fridge with beverages (water at $.50 and sodas at $1 each) and cable tv. Rubber slippers, ear plugs, a safe and a digital weighing scale were available for use in the room as well).

The bathroom had a good sized tub in it - perfect to soak in after a long day out. Toiletries were also provided.

The double bed and pillows assigned to our room had just the right amount of firmness and softness always assured us a good night's sleep. SCORE: 5/5


5. VALUE FOR YOUR MONEY - Given the wonderful service, the totally accessible location and full breakfast buffets, you'd be surprised to know that room rates start at $40/ night. SCORE:5/5

I am absolutely stoked to share our Emerald Waters Trendy Hotel experience with everyone, because it really is a great idea to book here. I would wholeheartedly recommend a stay here as we have rated this hotel a PERFECT SCORE of 5/5!! We would definitely book a room here, the next time we're in Hanoi!

Room Tip: ask for the manager, Kelvin. Tell him what you need and he'll make it happen
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  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
11  Thank Aya_Santos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM H, Manager at Hanoi Emerald Waters Hotel Trendy, responded to this reviewResponded 8 August 2017

Dear Aya_Santos,

Thank you so much for taking your precious time to share your wonderful & memorable experience at Hanoi Emerald Waters Hotel Trendy.

I am delighted to read that you had great memories with us, and that we exceeded your expectations in all areas of your stay about hotel services and comfortable room facilities. Our team works very hard to deliver an exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. Also, I am glad to read that Grace, Thomas and Jasmine who deserve a special mention. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

After all, we do wish your family be happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.

Your sincerely,

Kelvin Doan ( Mr )
Hotel Management

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145 - 151 of 252 reviews

Reviewed 12 July 2017

This is our first time trip in Hanoi Vietnam we were located in Hanoi Emerald Waters trendy Hotel is located in city centre
we could see from day one that the hotel service has a great quality because of its comfortable and appropriate facilities as wee as service and constant concern for our comfort is a lovely hotel and the breakfast was tasty especially the manager Mr Kelvin and all the staff were very amazing & helpful and we enjoy around

  • Stayed: July 2017, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank JOJOVIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

Personal treatment from Kelvin, Grace and staff was outstanding. Couldn't do enough for you. Breakfast was spot on and room was spacious and spotless. Location superb, minutes from the Old Quarter lake. Arranged a Halong Bay cruise also which has been the highlight of our trip. Even helped after we had left the hotel for Ho Chi Minh. Thank you kelvin, Grace and staff.

Stayed: July 2017, travelled as a couple
3  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

I rate this hotel as a 5 star +
I've never experienced such a wonderful ambience where ms. Grace wecomed us with fresh fruits & welcome drinks conversing with us about our plans to explore Hanoi at the fullest. We thank Ms.Grace for making us feel so special.
And.......Mr. Kelvin !!!! The hotel manager, switched on the air conditioner of my room 1 hour before my arrival to make us comfortable. He not only arranged our Halong Cruise but also kept my updates during i was in cruise with the cruise manager.
The chef of the hotel was so sweet to find a vegetarian recipe for us and delight us during breakfast.
The support staff at the hotel were all very courteous, friendly, helpful, & most importantly very commited to please their guests.
I would love to return to this hotel for a longer period this time.
To all reading this review, I recommend this hotel 100 times.
You will take back some most cherishing memories & an experience of lifetime.
Hey Kelvin, read this : me coming back soon....
Hehehe......

Stayed: June 2017, travelled as a couple
4  Thank Kavita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

I've been to more than 150 hotels, 50 cities & 10 countries.
This is perhaps the best experience I've had in my life.
Mr. Kelvin the manager was extremely helpful not only during my stay but also organised Halong Cruise with Indian Vegetarian food for me.
He also constantly kept my updates during my cruise.
keep it up kelvin. You made our Hanoi trip one of our most memorable.
The chef prepared pure vegetarian food specially for our breakfast which didn't happen till date in any other hotel in any country.
The support staff of the hotel were extremely courteous & dedicated to please their guests.
I would 100 times recommend This hotel.
If you wanna make your partner feel special, nothing can get better than this hotel.
Loved the complete staff of hotel.

Stayed: July 2017, travelled as a couple
3  Thank Rajeev J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2017

We had a perfect stay. Great staff, very kind and concerned about the guests needs.
I would always recommend a stay here. If your interested in tours (HaLong Bay or Sapa eg.) the hotel manager has good adcice. No risk of a scam like in some small booking agencys.
Thanks for the great time.

Room Tip: Room with street view
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank MatthiasVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

I can see this is the best hotel I stay during my Hanoi Sapa trip. Of course, the price is higher than others but still affordable. The staff was excellent and extremely friendly and supportive. We would like to thank them for their care during our very short stay there.
Location is great, very near to the Sword Lake. Hotel room is big enough, bathroom with bathtub. The breakfast is buffet style and more on Western food. There is not much of Hanoi food in breakfast.
By the way, the welcome drink is very secret and nice drink. I guess it is turnip juice.

Stayed: June 2017, travelled with family
4  Thank Khaya_Bui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Emerald Waters Hotel Trendy

Address: 38 Lo Su Street, Hoan Kiem District | Old Quater, Hanoi 100000, Vietnam (Formerly Gia Bao Palace Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 607 Hotels in Hanoi
Price Range: $51 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi Emerald Waters Hotel Trendy 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
ABOUT EMERALD WATERS HOTEL TRENDY Hanoi Emerald Waters Hotel Trendy is ideally located on 38 Lo Su Street, and just a stone away from the 1st Emerald Waters Hotel & Spa. The hotel sits along the Hoan Kiem Lake just a few steps away from major attractions, shopping, the night – weekend market and historical landmarks. Our restaurants, the Soybean Restaurant & Cafe, are conveniently located on the 8nd floor. They provide the freshest seafood, authentic Vietnamese cuisine and Western favorites. The added touches of 24 hour customer service, daily turn down service, and free high speed WI-Fi, flat screen TV with cable and DVD will ensure a memorable stay. Upon your arrival to the Hanoi Emerald Waters Hotel Trendy you will be pampered by our welcoming service and treated to sumptuous delights. ... more   less 
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Also Known As:
Hotel Gia Bao Ha Noi

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