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All reviews lo su street provide ear plugs sister hotel across the street halong bay old quarter amazing staff hoan kiem lake city view room made to order eggs food tour nice shower fresh towels mini bar reception staff a great stay bed was comfortable noise from the street
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Reviewed December 10, 2017 via mobile

We travelled in a group of 8 people and were delighted with the hotel service and staffs. They were so attentive and detail with their customer needs. 6 star service for their staff!
We had 4 different types of room and I was particularly delighted with the room 101 as it was bigger and spacious than others.
So bravo to the team.. Grace for helping me through my reservation and tour booking. Housekeeping team, thanks for the lovely towel decoration with different design everyday. It really make my day! Reception and bellboy, thanks for helping me out with my 101 requests and enquiries.

Stayed: December 2017, travelled with family
2  Thank Nicol123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2017 via mobile

Deluxe City View room really comfortable well designed. Good variety Cable TV Asian Food Channel. Staff Jasmine Grace and the Door Attendants gave great service. Nice breakfast ..do order their fresh Banana Waffle & menu changes daily...green mango salad & 1 day had Crab Asparagus soup yummy. 5 star service

Stayed: November 2017, travelled with friends
2  Thank truon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2017 via mobile

Special thanks to Grace, Thomas, Kelvin, Jasmine and Anna for the great hospitality! Always ready to accommodate our special request. We really enjoyed our stay in Emerald Waters. Great location. Good breakfast selection too. Highly recommended.

Stayed: December 2017, travelled with family
1  Thank Tan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 7, 2017 via mobile

A nice, cozy hotel in the city centre with wonderful and very friendly staff. Rooms are clean and have everything you need. Excellent breakfast, with traditional and western savoury dishes.
Highly recommend.

Stayed: December 2017, travelled with friends
1  Thank Gabi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 7, 2017 via mobile

I chose this hotel based on the reviews on Trip Advisor and Agoda. It proved to be a great choice. The team Grace, Thomas and Jasmine from the welcome drink and throughout our stay were excellent. It's in a great location for the Ho Kiem lake and exploring the old quarter.
Breakfast on the 8th floor is freshly cooked with a wide choice. Only negative is we booked a room with a City View. Whilst it provides an airy light room, we found the traffic noise and constant horns stopped us sleeping our first night. When we mentioned this in the morning, we were immediately offered an alternative junior suite which did not overlook the busy road at no extra cost. We also found the hotel to be flexible on prices of tours and transfers to match better deals. Would highly recommend and stay again

Stayed: December 2017, travelled as a couple
1  Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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