Service was fantastic - although we had a delayed arrival (after midnight) we were met with welcoming smiles, an icy cold fruit juice and cut fruit. Fantastic buffet breakfast with a great variety of delicious foods served in the restaurant upstairs with a view to the lake. We used the hotel as a base and made trips to Sapa and Halong Bay from here, organised by the manager, Kelvin. A member of staff even accompanied us to the station to install us in the right carriage for the overnight train trip to Sapa. We were in touch with the manager via WhatsApp while away, so if any problems arose (they didn't) we knew we would have them sorted by him. Each time we came back to the hotel we were warmly greeted - it was like coming home! Great location for exploring the old quarter, a short walk to the lake and just around the corner from the water puppets. All the staff here are exceptional - very gracious, warm, efficient and give every attention to detail. They say they are passionate about offering the best hospitality possible, and they do just that. We could not recommend this gem of a hotel more enthusiastically. It outshines many hotels in a more expensive category and the hospitality skills of Kelvin, Grace, Jasmine, Anna, Daniel, Ken and the other 11 people in the team, both front of house and behind the scenes, are exceptional! (Go the chef!! 10/10!)
- Official Description (provided by the hotel):
- ABOUT EMERALD WATERS HOTEL TRENDY Hanoi Emerald Waters Hotel Trendy is ideally located on 38 Lo Su Street, and just a stone away from the 1st Emerald Waters Hotel & Spa. The hotel sits along the Hoan Kiem Lake just a few steps away from major attractions, shopping, the night – weekend market and historical landmarks. Our restaurants, the Soybean Restaurant & Cafe, are conveniently located on the 8nd floor. They provide the freshest seafood, authentic Vietnamese cuisine and Western favorites. The added touches of 24 hour customer service, daily turn down service, and free high speed WI-Fi, flat screen TV with cable and DVD will ensure a memorable stay. Upon your arrival to the Hanoi Emerald Waters Hotel Trendy you will be pampered by our welcoming service and treated to sumptuous delights. ... more less
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- Also Known As:
- Hotel Gia Bao Ha Noi