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All reviews lo su street halong bay old quarter sister hotel city view recommend this hotel amazing hospitality room upgrade western food hoan kiem lake hotel service egg coffee choose this hotel memorable stay ninh binh perfect location bigger room
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Reviewed 4 weeks ago via mobile

I was in Vietnam for 6 days and the staffs of the hotel made visiting the country worth it. They are very helpful and have excellent hospitality. The planning for tours, they made, is impeccable.
Thank you.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Han Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very friendly and super helpful employees. The tour plan to Sapa that they arranged for us is marvelous. The service you get is more than what you pay for. Strongly recommended! Definitely going to use their service again.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Wai W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

This hotel is right in the middle of Old quarters, and its easy to get around to many restaurants and bars in the area. The rooms are very clean and spacious and surprisingly quiet considering it's location. The elevator is helpful after a long day of walking around. We were greeted very warmly on a daily basis, and the staff here are truly special and the service is beyond excellent. Jasmine was kind enough to book our Ha long bay tour, and also provide honest recommendations on things to do and places to eat. The staff all speak excellent English, which made it much easier for us feel comfortable and at home. The only thing I would suggest for the hotel is to improve on the wi-fi, which in their follow up email they said they were working to improve on already. I would definitely stay here again just because of the lovely experience we had with the amazing staff at Emerald Waters Trendy hotel!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank ChristopherC4587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

I was not expecting such a good experience in this Hotel. The suite had no huge luxury, but the staff really makes your stay truly unique. Friendly, concerned, helpful.. warm and kind guys so willing to serve and give you the best suggestions.

Room tip: Make sure there are no smokers room around yours.
Date of stay: November 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2018

My husband and I were traveling in northern Vietnam and therefore used Hanoi as our base. As a whole we stayed 3 times in Hanoi - every time in this amazing hotel.
The staff is really nice and helpful, breakfast is delicous, the beautiful rooms are big and clean. And the location is amazing - right in the middle of bustling Hanoi with all it's street kitchens, small shops, cafes etc.
We also uses their travel desk for booking busses, taxis, day trips etc. - great service!
No doubt, we will stay at Emerald Waters Hotel Trendy again - and we can totally recommend it to anybody else.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank thrsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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