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All reviews rooftop pool beautiful hotel hoan kiem lake beautiful lobby old quarter a lake view room star hotel french quarter perfect location water puppets breakfast buffet is comfortable rooms stayed nights halong bay welcome drink visiting hanoi vietnam
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Reviewed 4 weeks ago

The room is clean,spacy and quite. We got a room next to elevator and surprisingly we don't hear any noises. The bed is comfortable. Staffs speak English fluently... good customer service. Breakfast is good with lots of variation. It is located in front of Hoan Kiem Lake and near old quarter. A lot of restaurants nearby. Close to grocery store and ATM. I highly recommend this hotel as your place to stay in Hanoi.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank amidgett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApricotHotel, Người quản lý at Apricot Hotel, responded to this reviewResponded 4 weeks ago

Dear amidgett,

We thank you very much for your time to write us a kind review on TripAdvisor.

It is grateful to read that you enjoyed our hotel location and interior. With a subtle hotel design and attention to every single detail in facilities and amenities, we aim to provide the most satisfied and top-notch service in Hanoi, guarantee a 5-star experience in the city's heart. We hope the hotel has contributed to make your wonderful trip and may have the opportunity to welcome you again in the near future.

We look forward welcome you to Apricot Hotel Hanoi for another exquisite stay.

Warm regards,
Apricot Hotel

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Reviewed 4 weeks ago via mobile

The Apricot Hotel has friendly and helpful staff with a breakfast buffett that will blow your mind. We only stayed one night but we would return just for the breakfast spread. It was seriously delicious.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank NikkiP1360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApricotHotel, Người quản lý at Apricot Hotel, responded to this reviewResponded 4 weeks ago

Dear NikkiP1360,

Thank you very much for spending your precious time to share with us such a nice review about your experience at Apricot Hotel.

It was our pleasure to learn that you have enjoyed your lovely stay at Apricot Hotel. We are proud to share the love for Vietnam modern art in our artistic design with our international guests. We hope to have another opportunity to welcome you again soon in the near future!

Thank you and best regards,
Apricot Hotel.

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Reviewed 4 weeks ago

We really enjoyed our stay in the Apricot Hotel. It was a luxurious peaceful retreat from the bustle of Hanoi. Its location next to the lake is very convenient. The service was fantastic and the staff went out of their way to look after our needs.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Tia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApricotHotel, Người quản lý at Apricot Hotel, responded to this reviewResponded 4 weeks ago

Dear Tia H,

It was our great honor for us to have the opportunity to welcome you at Apricot Hotel during your trip to Hanoi. We are proud that the overall experience had satisfied you during your many stays at our hotel. We will keep up the responsive service and attentive attitude to guarantee the best experience to our international guests.

We look forward to welcoming you again during your next trip to Hanoi.

Thank you and best regards,
Apricot Hotel.

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Reviewed November 4, 2018 via mobile

The hotel is basically ok, modern rooms a bit bland. What is sad is that there was a really beautiful 19th century house where now stands it’s rather ugly building. Why I give five stars is the extraordinary level of service in this hotel. I missed the bus to go to an important meeting and the doorman offered to take his motorbike and take me there. I arrived before the bus thanks to him !! I have never seen such dedication and the doorman did not ask me for anything. I tipped him of course. Our group also had an early bus to the airport at 530am and the full breakfast was served for us in the breakfast room meaning all the staff had to arrive much earlier than their already very tough roasters. Really really impressive.

Date of stay: November 2018
Trip type: Travelled on business
1  Thank cyrils212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApricotHotel, Người quản lý at Apricot Hotel, responded to this reviewResponded 4 weeks ago

Dear cyrils212,

We would like to thank you for taking the time to write such a delightful review about our Apricot Hotel Hanoi.

It truly warms our heart to know that we were able to meet your expectations and make your stay worth while. Thank you so much for recognizing the excellent service of our staffs. Please rest assured that I have shared your kind words with all the teams and we are all touched by your amazing feedback. Your satisfaction is our best reward to continuously offer the best quality of service to each traveler.

Thank you for recommending our hotel so warmly and we look forward to welcoming you for another memorable stay.

Best regards,
Apricot Hotel

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Reviewed November 3, 2018 via mobile

We are staying at the Apricot for two days. Beautiful hotel and very impressive when you arrive. This review is on the afternoon tea only.
We decided to have afternoon tea as from previous posts I have seen looks delicious.
We checked this morning as to wether there is fresh milk as opposed to UHT milk, we were told yes.
When we arrived we were then told there wasn’t fresh milk, after much toing and throwing. Which is fine, if they said that from the get go it wouldn’t have been a problem.
Our tea arrived, which were tea bags maybe it’s because we are English but we expected leaf tea but we are in another country so that’s ok we can understand that.
The cakes and savouries arrived and looked delicious, until we decided to try the very tiny scones. We used the jam and cream provided only to eat half of the scone to find the cream had gone sour. I then smelt it and it was way past it’s best. We informed the waiter who seemed confused by this but eventually understood who then went off to get some fresh cream and when he returned asked me to check it, surely being a 5 star hotel they should have checked themselves but we had no scones left as only given two very small ones. So we asked for another scone just one to replace the half eaten sour cream one. To be told if we wanted more we would have to pay. I don’t think so, seeing they served us very sour gone off cream. Eventually they went and got a scone. We even had to ask for clean cutlery as our original ones and plates had very sour gone off cream on.
In a 5 star hotel you really don’t expect this service and to say we are disappointed is an understatement.
We spoke to guest services who were very shocked and said they would look into it. They called us to say the cream served according to their records was in date which I find very hard to believe but if this is true then this cream has been left out of a refrigerator because it tasted and smelt disgusting. Guest services told us we won’t be charged for the extra scone....I should hope not, in fact we shouldn’t really be charged for any of it.
This is our anniversary trip to Vietnam and we have had a really wonderful time at all the other 5 star hotels just a shame it has to end on a sour note...no pun intended!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank wynnsinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApricotHotel, Người quản lý at Apricot Hotel, responded to this reviewResponded 4 weeks ago

Dear wynnsinoz,

First of all, on behalf of Apricot Hotel, we would like to send our sincerest apologize for the inconvenience you have experienced during your stay at Apricot Hotel regarding the aftenoon tea.

It was definitely our staff's mistake for the way he served and misunderstanding your question about the type of milk. We have immediately carried on serious internal review for service procedure and training program to all our Food and Beverage staff to ensure that similar situation will never happen again in the future.

On this situation, none fee was charged for this meal and again, we would like to deliver our sincere thanks for your constructive feedback about the hotel service quality. These comments are what we always put as priority to improve our service quality and bring guests a memorable stay in Hanoi.

We hope to have the opportunity to welcome you at Apricot Hotel again during your next trip with a more impressive service and staff's performance.

Thank you and best regards,
Apricot Hotel.

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