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All reviews rooftop pool jacuzzi and sauna old quarter great hotel minute walk modern hotel rooms are spacious hotel restaurant recommend this hotel french quarter stayed for two nights breakfast buffet quiet street pho the air conditioning first stop halong bay
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Reviewed November 4, 2018 via mobile

Exelant staff and service very good. Hung and Hong thuy very helpfull nothing too much trouble even when they are busy. Rooms very clean everything u need. Good location would like to come back.breakfast very good plenty of choice.

Date of stay: November 2018
Trip type: Travelled with family
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded November 5, 2018

Dear Pat B,

I would like to thank you for having chosen us for your stay in Hanoi, as well as for taking the time to post your comments on Tripadvisor.
It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks.

Our appreciation again for sharing your experience and we look forward to serving you in the future.

Warmest regards,
Nguyen Quoc Hoan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 2, 2018

The Ann is located in the centre of Hanoi and it is a modern hotel. We stayed here for two nights. Offers very comfortable accommodation with cosy rooms. Courteous staff. Good sitting area on the first floor with a bar.

Room tip: As high as possible.
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Naina-Damani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded November 5, 2018

Dear Naina-Damani

Thank you so much for the review you have shared regarding your recent trip to our The Ann Hanoi!
We are very glad that you had a pleasant stay with us and you were satisfied with our facilities and especially the services from our staff.

We look forward to welcoming you back to The Ann Hanoi on your next trip to Hanoi.

Kind regards,
Nguyen Quoc Hoan
General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2018 via mobile

Excellent room, price is great, and nice service by the Ann hotel..
Breakfast is great also..
Stuff service is top class, especially Hong and thuy..
Swimming pool, sauna, gym, and etcetera. They have it all! Sadly no time to try
Highly recommend

Date of stay: October 2018
Trip type: Travelled on business
Thank joe w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded October 31, 2018

Dear Joe W,
I would like to thank you for having chosen us for your stay in Hanoi, as well as for taking the time to post your comments on Tripadvisor.
It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks.

Our appreciation again for sharing your experience and we look forward to serving you in the future.

Warmest regards,
Nguyen Quoc Hoan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018 via mobile

I stayed 4 nights at the Ann hotel. The staff was fabulous. Hung assisted me with luggage and finding my way around. The receptionists were cheerful and helpful with taxis, restaurants and spa. The rooms were comfortable and the air conditioner worked like a charm. Large bathtub and rain shower was a plus. I was very happy staying here.

Date of stay: October 2018
Thank 288geraldinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded October 31, 2018

Dear Geraldine E,

I would like to thank you for having chosen us for your stay in Hanoi, as well as for taking the time to post your comments on Tripadvisor.

It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks.

Our appreciation again for sharing your experience and we look forward to serving you in the future.

Warmest regards,
Nguyen Quoc Hoan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 25, 2018 via mobile

I stayed 01 night in The Ann hotel coz the hotel I booked ( The Lapis hotel was full booked and they relocated to The Ann). And I had a terrible night there. Room was so smell, very bad service from hotel.
And the next day, I immediately checked out and come back to the lapis where was really paradise to us after nightmare in the ann hotel. We complained alot with the Lapis hotel manager about The Ann service and got a compensation from the lapis hotel.
I do not recommend this hotel to anyone,

Date of stay: October 2018
1  Thank Minhtran2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, The Hotel Management at The Ann Hanoi, responded to this reviewResponded 3 weeks ago

Dear Minhtran2011 or Trần Đức Minh
Our investigation concluded that you are not existing and we do know what you are . Please note we discussed with your Front Office Manager Mr. Thái as well as your Sales representative at the Lapis hotel (who usually contacted us to make reseration) and they both confessed that they could not find such a case. We also did not have any reservation like you and our CCTV reflected no one like you checked in our hotel.
Fabricate other hotel’s information does not create additional opportunity to your business but being shame to the owner having you running his hotel. Can I request you to immediately remove this rubbish. The below for your understanding when being trip advisor member :
Trip advisor prohibited activities includes :
You expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services any Content of yours that:
a.Is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing (or advocates harassment of another person), threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.
Your professional behaviour is recommended.

Regards
The hotel management

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