We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (303)
Filter reviews
303 results
Traveller rating
221
50
18
12
2
Traveller type
Time of year
LanguageAll languages
More languages
221
50
18
12
2
Show reviews that mention
All reviewsone bedroom apartmentwasher dryerliving roomhard rock caferice cookersurround sound systemconstruction noisewell equipped kitchenbasilico restaurantgreat apartmentusing pointsfull kitchencomforts of homedining tablesmall malllarge bedroomfront desk staff
Filter
Updating list...
15 - 20 of 303 reviews
Reviewed January 11, 2018

Travelling as a family of 6 people we had reserved a 3 bedroom apartment six months before arrival. I understand things can happen but was disappointed that on arrival a 3 bedroom apartment was unavailable and we were given a two bedroom and one bedroom apartment down the hall. The apartments were lovely but it would have been nice to be together as we wanted. The hotel provided wine, fruit and sparkling water as a consolation. The apartments were spacious and well equipped including kitchen and laundry. The location is ideal, just around the corner from the Notre Dame and Post Office. There is a wonderful lane you can walk through to the Notre Dame across the road from the hotel. It is a book laneway full of book shops, stalls and cafes. Gorgeous.
There can be confusion with taxis and drivers between the hotel and the residences so be clear when getting transport that you are staying at the Residences. In saying that, it is very easy to walk through the connecting shopping arcade between the two.
We had breakfast on the hotel side which was a fantastic buffet with something for everyone. The staff throughout the Intercontinental Hotel and Residences were exceptional. The restaurant staff particularly take notice and remember guests so can remember what you like and don't like. Amazing.
All in all a wonderful stay and would definitely stay here again.

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Doris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinenta... S, Director of Rooms at InterContinental Residences Saigon, responded to this reviewResponded January 13, 2018

Dear Doris N,

Thank you so much for sharing with us about your recent visit at our InterContinental Residences Saigon.

First and foremost, please accept our sincere apology for not being able to arrange three-bedroom apartment for your family. We are truly glad that you had a comfortable stay and enjoyed our services in overall.

Many thanks again and we hope to have an opportunity to welcoming you back and provide better stay experience.

Sincerely,
Vikram Kakroo
Director of Rooms, InterContinental Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2018 via mobile

The same high standards as at all ICH hotels worldwide. The same blandness and lack of local character as at other business hotels. Meeting room facilities at this one are pretty good. Location in the city also great for a quick walk around town. Good breakfast buffet.

Stayed: November 2017, travelled on business
1  Thank ghanbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinenta... S, Director of Rooms, InterContinental Saigon at InterContinental Residences Saigon, responded to this reviewResponded January 13, 2018

Dear ghanbg,

Thank you so much for sharing with us about your recent stay at our InterContinental Saigon Hotel.

We are truly glad that you had a comfortable stay and enjoyed our services in overall. As we always strive to deliver the best of services to our guest everyday, we appreciate your feedback and will share with our team to make necessary improvements.

Many thanks again and we look forward to welcoming you back soon to provide better services.

Sincerely,
Vikram Kakroo
Director of Rooms, InterContinental Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2018 via mobile

Booked and stayed in the three bedroom apartment on the 27th floor- excellent apartment and central to the main sites in city. The apartment was spacious and spotless. The service was impeccable and the family enjoyed the stay. Only disappointment was hotel staff could not clearly advise about the fireworks and events for New Year eve in the city. We were told that we would have an excellent view of the fireworks but missed everything as the fireworks were totally different side of the building and unable to see anything- children and my husband and I were extremely disappointment to miss this big event as we specifically booked to celebrate new year in the city.

Stayed: January 2018, travelled with family
Thank Sabina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinenta... S, Director of Rooms at InterContinental Residences Saigon, responded to this reviewResponded January 7, 2018

Dear Sabina I,

Thank you so much for sharing with us about your recent stay at our InterContinental Residences Saigon. We are glad that you had a comfortable stay and enjoyed our services in overall.
We are also sorry for could not being able to deliver the best New Year celebration to your family, as the firework plans are always changing and it depends on the government office.

We do hope to have an opportunity to welcome you back in the future.

Sincerely,
Vikram Kakroo
Director of Rooms, InterContinental Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2018 via mobile

Let me start off by saying that the venue is grandios. Perfect location. Directly in district 1 across the Notre Dame and the Post Office. Walking distant to all the attractions and great restaurants. The apartment is spacious, clean and well equipped with everything a family need (even a washing machine). What makes this establishment stands out are the people who runs this place. EVERYONE from the bell person to the front desk to housekeeping to those working at breakfast. I can’t begin to tell you what a difference a place makes when you have such an exceptional team working together to make you feel welcome EVERY SINGLE time you walked through that front door. Minh and his colleagues were fantastic at breakfast. We stayed 5 days there and after the first day, they made mental notes of what we like and don’t like. Their service and friendliness make the start of the day in Saigon refreshing. Thank you to all the staff at Intercontinental Residence for making our stay in Saigon so memorable and enjoyable.

Stayed: December 2017, travelled with family
1  Thank BeHappy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinenta... S, Director of Rooms at InterContinental Residences Saigon, responded to this reviewResponded January 3, 2018

Dear BeHappy2015,

Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.

I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.

Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.

Sincerely,
Vikram Kakroo
Director of Rooms, InterContinental Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 30, 2017

We had a four day stay in a two bedroom apartment which is spacious and well stocked. Our taxi actually took us to the Intercon Hotel however staff were more than helpful taking us through the shopping precinct to the residences. I am a platinum IHG member and I was not aware that the residences do not honor the rewards, no real drama here mind!

Breakfast is served in both accommodations however for a bigger selection I would walk through to the hotel for the buffet.

Also, there is construction on a new build on one side of the hotel, upon booking I would recommend asking to face away from this. We did so and had a great view across the city.

Overall, if I was staying with family I would stay here again.

Room Tip: Higher floor away from construction
  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Jake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinenta... S, Director of Rooms at InterContinental Residences Saigon, responded to this reviewResponded January 1, 2018

Dear Jake A,

Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.

We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.

Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.

Sincerely,
Vikram Kakroo
Director of Rooms, InterContinental Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews