A month before we arrived, I went to check on hotel location and to ensure our bookings are in order. It was. Mr Leon assured me everything would be ok. Ok for everything.
Upon arrival, we were told there are no rooms for us. That the previous guests have extended their stay. Then 5 mins later, it was another story - flight delay so guests have to extend.
Bad story teller !!!!!!!
THIS IS A VERY COMMON STORY TOLD BY VIETNAM HOTELS.
AIM - to get you to stay at another of their group hotel away from central so that they can rent your room to walk-in customers at higher rates.
We were offered rooms in AVA 2, which is further away from Ben Thanh. It is at backpackers' lane and cheaper area. Also there are much drinking and singing. Not quiet to sleep. 20 minutes walk to Ben Thanh Market.
I had to raise my voice and show our anger. Yes, you have to do this or they win. And you get cheated.
We told the staff that they should not allow extension since they know we were arriving that day.
She insisted on taking us to AVA 2 hotel by taxi. We refused.
I told them I will book into the hotel that I normally stay and they have to follow me there to pay. And since she cannot decide, we wanted to see the boss or manager.
Within 5 minutes, they offered us the hotel next day.
Not until we see the hotel and rooms. We took the hotel next door which is better. Clean and friendly.
We will never go to AVA Hotel again. CANNOT BE TRUSTED.
And will advise all my friends against it.
The purpose of writing this review is to bring to the attention of would be guests.
Also breakfast area is in lobby. 3 tables !!!! Each table for 2. No wonder they prefer you to take breakfast in your room. Breakfast is only bread and coffee or tea.
- Official Description (provided by the hotel):
- BOUTIQUE HOTEL near Ben Thanh Market. ... more less
- Reservation Options:
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- Also Known As:
- Ava Hotel Saigon Hotel Ho Chi Minh City