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All reviews close to the airport rooftop restaurant library theme top floor pho minutes from the airport yogurt small street charming hotel quiet area taxi ride turn down service would recommend this hotel to anyone small hotel airport pick nice breakfast busy city
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Reviewed January 14, 2018

I stayed with my partner at the The Alcove Library Hotel for the weekend. It was a city break spent exploring Hồ Chí Minh (which was fantastic) so all we really needed was somewhere nice but cheap to sleep, which this hotel provided. Nothing more.

The room was very small but clean.
The foyer is beautiful.
Location is good if you are looking for a spot outside the hustle and bustle of the city but close enough to explore.

Our only issue was with the service we received from the front desk. Who I would describe as very polite but completely clueless. Our odd exchanges were too numerous to list but demonstrated a lack of knowledge regarding transport to the city (both journey times and costs were estimated far too high). A lack of autonomy to advise or make a decision without a manager. A lack of security (at one point we were mistaken for another couple staying at the hotel and handed their room key which they had left behind the desk for the day). A general lack of customer service knowledge.

For me, this hotel provides a room in a quiet part of town ideal for exploring HCM but the service we received sadly fell short of expectations.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAlcove, Guest Relations Manager at The Alcove Library Hotel, responded to this reviewResponded January 18, 2018

Dear Ms. Victoria P,

Thank you for taking time to write us a review on Tripadvisor regarding to your recent stay at The Alcove Library Hotel.

Regarding the room, we feel very sorry that you found our rooms small. We do advertise our room sizes on our website, and have never pretended to have very large room sizes. They are however very practical and the space are optimized at its best. Besides, we are deeply sorry for the inadequate service you received. We are sorry to hear the things happened to you. As a step of enhancing our positive behavior, attitude and service, the concerned staffs/departments were seriously briefed on learning a lesson and a constructive measure was made in order not to let it happen again.

We hope to have another opportunity to welcome you back so we are able to show you the true experience that Alcove Hotel always strives to delivery to all guests.

Thank you and best regards,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018

My partner and I stayed one night and had a very nice experience. Staff was friendly and helpful, the room clean, bed comfortably soft, and complimentary breakfast was delicious. The building is nicely decorated with a floor to ceiling bookshelf in the front entrance, filled with a diverse assortment of books to rent. Overall, this place was a great place to feel at ease and in “full vacation mode.”

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ginnor08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAlcove, Guest Relations Manager at The Alcove Library Hotel, responded to this reviewResponded January 18, 2018

Dear Mr./Ms. ginnor08 from Oakland,

It was a great pleasure to have you stay with us at the Alcove Library Hotel and thank you for reviewing us on Tripadvisor.

We are glad and proud of our staff as they were able to do a good job, and your comment really brightened our days since we are trying hard to satisfy all of our distinguished guests. The whole team was shared of your comment with motivation and we all look forward to having another opportunity to welcome you back.

We hope our hotel remains a good image in you and your partner and we wish you a wonderful weekend!

Best regards,
The Management Team

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Reviewed January 7, 2018

The Alcove Library Hote offers a welcoming respite from the noisy hustle bustle of the city. It’s close enough to the city center that a taxi ride outside of rush hour takes about 15 minutes but far enough away to provide a quiet haven. The hotel combines the charm of a restored French Colonial building with a pleasing and consistent modern design that highlights classic English literature. Since it’s a small, boutique hotel, we quickly developed a rapport with the staff, who were attentive and helpful during our four-night stay during a family holiday. Rooms were comfortable; electric outlets on both sides of the bed made it easy to charge electronics at night. The a la carte breakfasts with both Eastern and Western options were a pleasant alternative to the buffets we encountered elsewhere in Vietnam. If we were to visit Ho Chi Minh City again, we would happily return to the Hotel Alcove Library.

  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAlcove, Guest Relations Manager at The Alcove Library Hotel, responded to this reviewResponded January 18, 2018

Dear Mr. Barry F,

Thank you very much for taking the time in sharing your experience on your recent visit with us. It is a pleasure to know that your family enjoyed the stay and also the service of our staff that had brought to you, making your stay comfortable. We are glad to know that our efforts are recognized and appreciated.

We will share your review among our staff to praise all the good work as well as to fine-tune every flaw as this will serve as motivation for the continued pursuit for perfection. Your compliments are highly appreciated. We look forward to being of service to you again soon.

Yours sincerely,
The Management Team

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Reviewed January 7, 2018

Spent 3 nights here at the end of my trip. Room was fine for 1 person, clean and comfortable. Staff friendly and helpful. Restaurant is also good if you don't want to eat out. Included breakfast is extremely good - a la carte, not buffet plus fruit, bread and jams. Liked the neighbourhood of small lanes a lot. A fair way from the centre but only 10 mins by taxi but not far from the airport.

  • Stayed: December 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank annamog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAlcove, Guest Relations Manager at The Alcove Library Hotel, responded to this reviewResponded January 22, 2018

Dear Mr./Ms. Annamog from Sydney,

It was a great pleasure to have you stay with us at The Alcove Library Hotel and thank you for reviewing us on Tripadvisor.

Our guest satisfaction is always our first priority and providing best possible hospitality solution is one of our first concerns and missions. Our staffs did best effort following our set missions and values. We are glad and proud of them as they were able to help and did a good job. We will share your review among our staffs to praise all the good work. Thank you for liking our breakfast, our neighborhood of small lanes, our staff and our location. All of the details in your compliment is highly appreciated.

Thank you and we wish for the opportunity to have been at your service again in the near future.

Best regards,
The Management Team

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Reviewed January 7, 2018 via mobile

Absolutely loved The Alcove Library Hotel. Hidden off the main road, it is quiet and easy to rest in. Staff is amazing as well. There is a shuttle offered from the airport (Jake picked us up and offered us bottles of water). Lucy was at the front desk and was super sweet.

The room is adorable and comfortable. The shower has a rain shower head which made it even more enjoyable.

Now on to the food. The Bookmark restaurant is so good. The complimentary breakfast is unbelievable, don't miss it!

Entire stay was enjoyable and would recommend to everyone!

Stayed: January 2018, travelled with friends
1  Thank Taurus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAlcove, Guest Relations Manager at The Alcove Library Hotel, responded to this reviewResponded January 22, 2018

Dear Mr./ Ms. Taurus F,

We are pleased to read that you have thoroughly enjoyed your stay with us, especially the comfort and relax you have enjoyed was made from our staffs and the breakfast. Your review will surely delight my chefs and my other team members, as well as the team that took very good care of you, so thank you for taking the time to leave these words here with us. And we are also so glad to know our facilities and service has met your expectation.

Once again, it is our pleasure to have you stayed with us and we hope that we will be able to welcome you back in the near future.

With our best regards,
The Management Team

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