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All reviews beautiful hotel big c the general manager luxury hotel swimming pool large hotel breakfast buffet lovely pool visit hue room was spacious stayed longer pho perfume river fruit campbell washbasin vietnam
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Reviewed April 1, 2017

My daughter and I stayed 3 nights, our first stop on first trip to Vietnam. Breakfasts extraordinary, room lovely (could have used more drawer or shelf space). We used the pool, the spa, tour bookings (our private guide Hang was excellent), Wi-Fi, laundry. The staff are plentiful and they are not just behind counters--they are circulating, to see if they can help you, answer a question, do something for you. Very kind and pleasant. Only suggestion: more plants on the large wooden deck above the pool.

Room Tip: Ask for view over pool
  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Service
Thank BarbaraTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IndochinePalaceHue, Director of Operations at Indochine Palace, responded to this reviewResponded April 3, 2017

Dear BarbaraTravels

Greetings from Indochine Palace!

We received your brilliant review and thank you for sharing your memorable experience on Tripadvisor.

It is a pleasure to know that you enjoyed your three-night stay with us and called us “a haven of comfort and attention to clients”.

We are also excited to hear that our services and care gave you entire satisfaction. It’s certainly a rewarding feeling to read such wonderful words about our hotel and especially about our helpful staff.

We once again express our gratitude for choosing our hotel and do hope to welcome you back in the near future.

Sincerely,
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2017 via mobile

Highlights:
- attention to detail in design, from multiple outlets near beds and desks for charging devices to an indoor/outdoor elevator that makes accessing the lap pool a breeze

- friendly staff with an extreme bias for action. They value your time and want to get issues resolved in <90 secs if possible.

- incredible breakfast includes foods catering to multiple pallettes including American (sausage, eggs, pancakes, waffles, cereal, potatoes), Continental (pastries/crossiants, yogurt, cheeses, sliced meats), Vietnamese (Pho, juices, noodles)

- short drive (<8 min without traffic) to Hue Citadel and 10 min walk to many top rated restaurants in Hue, if you are willing to brave crosswalks.

The rooms are spacious and well appointed with everything you'd expect from a global 5-star hotel. Note: bed mattresses in Vietnam tend to run on the firm side.

Cons:
- floor to ceiling external elevator windows provide a beautiful view down to Hue, however external glass could use a cleaning.

- room door was slow to close (took 70 seconds) due to a tight hinge. Very fixable.

Stayed: March 2017, travelled with family
Thank Jumpniner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IndochinePalaceHue, Director of Operations at Indochine Palace, responded to this reviewResponded April 3, 2017

Dear Jumpniner,

Warmest greetings from the Staff and Management of Indochine Palace.

We are delighted to learn that you enjoyed your stay with us.

We have shared your kind words with our staff for their encouragement and inspiration.

Once again, thank you for giving us an opportunity of serving you and we look forward to welcoming you back.

Sincerely,
Director of Operations

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Reviewed March 29, 2017 via mobile

This is yet another to me 5+ hotel. Luxury well equipt bedroom with very comply beds just what you need after a long day touring . All bathroom needs supplies plus robe and slippers. Excellent staff friendly and breakfast was great as well. Had a good gym but did not have time to use spa or pool but it fid look great. Can't fault anything. A great stay and thank you

Stayed: February 2017, travelled as a couple
1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IndochinePalaceHue, Director of Operations at Indochine Palace, responded to this reviewResponded April 3, 2017

Dear Chris T

Warmest greetings from the Staff and Management of Indochine Palace.

It was so rewarding to read your glowing review on Tripadvisor.

We are excited to hear that you had a “great stay” at our “beautiful hotel” as well as comfortable experience with our facilities and services.

Your positive comments about our excellent staff has been conveyed to our team and it certainly made them very happy.

Thank you for choosing our hotel for your trip and we look forward to welcoming you back in the near future.

Sincerely,
Director of Operations

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Reviewed March 25, 2017 via mobile

We are so happy we booked this hotel in the middle of our vacation with Busy days before and ahead. The perfect location for relaxation! The hotel looked faboulous inside out, friendly staff and very helpfull Every step of the way, great diversity for breakfast buffet and on the menu and Every choice was delicious, swimmingpool is very big and we had a great time there and at the gym, big room which was designed beautifully (you have to see this for yourself). Altogether a beautiful experience!

Stayed: March 2017, travelled as a couple
Thank NellyNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IndochinePalaceHue, Director of Operations at Indochine Palace, responded to this reviewResponded March 26, 2017

Dear NellyNS

Greetings from Indochine Palace!

We modestly receive your nice review and thank you for sharing your “beautiful experience” at our hotel.

We are very glad to hear that our services gave you entire satisfaction during your stay. It’s certainly a rewarding feeling to read such wonderful words about us.

Thank you for being our guest and it will be our pleasure to be of service to you again when you return Hue.

Sincerely,
Director of Operations

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Reviewed March 24, 2017

We were here for a couple of nights on our tour on Indo China. The hotel was very clean and the staff were very friendly and helpful. The food especially breakfast was excellent with a very good choice to suit everyone. If you stay here you will definitely be well looked after.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank adrian_foxley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IndochinePalaceHue, Director of Operations at Indochine Palace, responded to this reviewResponded March 26, 2017

Dear adrian_foxley

Greetings from Indochine Palace!

Thank you for sharing your kind feedback on your recent stay at our hotel.

It is a pleasure to know that you have had a “very enjoyable stay” with us and I would like to extend my deepest appreciation for giving us 5 star rating.

Our commitment is to provide our guest the best service they deserve. So it is wonderful to know that this commitment was delivered during your stay with us.

We hope there will be other opportunities to be of service to you again in the future.

Sincerely,
Director of Operations

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