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Reviews (1,245)
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All reviewstop floorrooftop bargreat locationthe riverjacuzzi bathdeluxe river view roomreception staffrestaurants and barssmall poolexcellent hotelbreakfast is servedcity viewhotel is locatedbreakfast roombreakfast was excellentimperial cityroom was large
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Reviewed June 12, 2018

The service is excellent and we really felt for the staff.
There is a rave bar opposite the hotel that is silent until about 9 -10.30 at night then it can be heard from miles away. The hotel was clearly here long before . The bathroom shower and jacussi bath looks very impressive but the side is very high to get into the shower. You need steps that are not supplied!. So take the chair from the room to get in! The temperature fluctuates and there is no constant run of water. The shower head was oddly positioned.
The restaurant was ok but if you chose wrongly it was worse than your local takeaway at home. The staff were very apologetic that the rave bar meant it was difficult to hear customers orders! However, the feedback form they ask you to fill in means the response is quick. Their faces were very downcast with disappointment. They wait for the feedback form while you write it and the manager came to find out the problem.
It is obvious this hotel are really trying., but they wont see us again.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank rabbitingon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoonlightHue, Người quản lý at Moonlight Hotel Hue, responded to this reviewResponded June 12, 2018

Dear abbitingon,

Thank you for letting us know your thoughts about the recent stay at Moonlight Hue Hotel.
Many thanks for letting us know your thoughts regarding your recent stay.
We are sorry to hear that your experience was not as comfortable as our guests generally feedback to us. Please accept our apologies for the noise level during your stay which may caused you at anyway. We will take a best care on it to make the guest’s stay more comfortable and enjoyable.
Once again, we appreciate very much for giving us the opportunity to refine our service & we hope to welcome you back next time.

Best Regards,
Tran Viet Chung/Mr
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2018 via mobile

this hotel has everything! the staff is super friendly even after check-out, there's a pool and a well equipped gym, and amazing rooftop bar and the room was out of this world, big, w a bathtub, and the view! you can't get enough of the view. location is great right in the middle of restaurants and bars and really close from the ancient town

Stayed: June 2018, travelled as a couple
Thank sash_imi31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2018 via mobile

We stayed here in late May and the hotel was great. The morning breakfast was fantastic - wide array of items, both hot and cold, along with made to order omelettes and pho. They were able to book several cars for us and a ferry ride to visit multiple sites in and around Hue. The staff was pleasant and very responsive to any requests. We enjoyed our stay immensely.

Stayed: May 2018, travelled with family
Thank DKR33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoonlightHue, Người quản lý at Moonlight Hotel Hue, responded to this reviewResponded June 3, 2018

Dear DKR33,

Greetings from Moonlight Hue Hotel!

I would like to extend my appreciation on your glowing feedback during your recent stay with us. We are so proud to receive your praise that Moonlight Hotel is an Great place to stay in Hue

Happy to know that you had a memorable experience with our attentive and excellent staff. We are so excited to read how much you have enjoyed our service during your stay.

Our commitment is to provide our guest the best service that they deserve. So it is wonderful to know that this commitment was delivered during your visit.

Rest assured that your very nice words will be shared to our whole team to motivate them in continuously giving quality service to all our guests.

We are looking forward to serving you again should your travel plans bring you back to Hue. Thank you very much.

Best Regards,
Tran Viet Chung/Mr
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2018 via mobile

We booked the largest apartment in hotel: it was around 100 square meters big. Room was fully equipped, with sauna and a hot tub inside. Due to dreadful weather we spend considerable amount of time in hotel room so we have enjoyed all of them. Only downside of stay were breakfasts: omelettes were quite good, but nothing else was as good as we have expected.

Stayed: November 2017, travelled with friends
Thank Michał B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoonlightHue, Người quản lý at Moonlight Hotel Hue, responded to this reviewResponded June 3, 2018

Dear Michał B,

Thank you very much for choosing Moonlight Hue Hotel as your accommodation choice during your visit and also for taking time to share your experience of our hotel.
It is very heart-warming for us to receive your nice feedback. We are very happy to see your view points. Regarding to the breakfast quality as you mentioned, we will take it into consideration for the improvement.

Once again thank you for choosing us and we would love to have you back with us in the near future.

Best Regards,
Tran Viet Chung/Mr
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2018

Nice comfortable hotel with really large rooms for budget hotel prices. Good breakfast and rooftop bar giving great views across the Perfume River. A word of warning though, rooms are subject to very loud music from the numerous bars around this area of Hue. The good news is they generally go quiet around midnight.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Travel100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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