In the midst of Typoon Damrey (November 2017) we made countless changes to our reservation at the Serene Palace as one travel option after another was precluded by flooding, airline flight cancellations, etc. Ms. Linh at the hotel was unfailingly gracious and helpful, finally advising us that the only way to get to the hotel was by boat. She then refunded our deposit one day before our last scheduled arrival, all this while dealing with much greater problems at her end than changing a vacation schedule.
Consequently I have not (yet) been to this hotel, but would give these folks my business in a heartbeat.
- Free Wifi
- Free Parking