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Reviewed April 2, 2018 via mobile

Thank you to the Sheraton team in Nha Trang for their amazing service!

Every time I asked for recommendation or directions to a certain sight or restaurant the staff took their time to explain everything in great detail.

Hotel rooms were spacious with a gorgeous view of the ocean. Ask for a higher level room.

Also tried their spa. Great massage and experience!!

Thanks for a great time

Stayed: April 2018, travelled with family
Thank K_for_coucou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded April 20, 2018

Dear K_for_coucou,

Thank you very much for your wonderful comment on Trip Advisor. We are very delighted to know you had an amazing experience with us.

Please do help us spread the word about your experiences to your friends and families as good feedback from our guests is really the best form of marketing.

We hope to see you back at Sheraton Nha Trang in the near future.

Warm Regards,
The Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

The Sheraton Nha Trang has a great location and some great features however is getting tired and misses the mark in a few areas that ultimately creates an underwhelming experience for a Sheraton.
Positives:
The pool area is lovely
The food was good
The service was mostly good
Negatives:
The advertised kids club is not a proper kids club, it is not manned and you cannot leave your kids.
The pool area is lovely however it faces the ocean which is great except the wind come up by lunch time every day and gets so strong that it is not comfortable to sit out by the pool.
The service around the pool is poor. They spent more time manning the towel bin rather than being attentive to the guests.
The hotel is tired, we stayed in a suite and is was quite dated and in need of a serious refresh.
The servicing of the room was average and it was not as clean as you would expect.
The bars were under stocked and we couldn’t order drinks that should be standard issue for a 5 star hotel.

Stayed: April 2018, travelled with family
Thank BWB10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded April 4, 2018

Dear BWB10,

Thank you for taking the time to share your feedback on Trip Advisor, we apologize for not meeting your expectations during your stay regarding the room and our services at the pool and children’s play area.

We do not have a full-service Kid’s Club at our hotel, however we have our own children’s paly area- Sunny Bees on level 1 for children from 03 to 12 years old, alternatively we can arrange babysitting services.

In relation to the room we have finalized the design and will start work on the mock up room in the near future, with the aim to conduct the uprade in 2019.

We look forward to the opportunity to welcome you back with us again in the future.

Warm Regards,
The Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

Such amazing service they made me feel like a rock star. Can’t wait to return! Remembered my name, food quality very good. Room well appointed and Executive Lounge is very comfortable. Great ocean views. Experienced consistently good service from front desk, restaurants, lounges, housekeeping. Exceeded expectations at every level.

Stayed: March 2018, travelled solo
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded April 10, 2018

Dear Mark H,

Thank you for letting us know you loved the room with stunning views, Club Lounge and especially the attentive services from our staffs. We pride ourselves in delivering outstanding services and it brings us great pleasure to know you were impressed with our staff services.

We look forward to welcoming you back with us soon.

Warm Regards,
The Team.

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Reviewed March 27, 2018

Sheraton Nha Trang is in the top 3 hotels in Nha Trang. Conveniently located across the beach, this place is superb. The restaurant inside Sheraton are also very good, Feast buffet and Steam n Spice Chinese restaurant. Toastina, the patio lounge is very comfortable too.

The room are beautiful and clean with great view.
A must stay if you looking for the best the town can offer.

Room Tip: Travel Sheraton, never be disappointed.
  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank diveScubaDiveVietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded April 10, 2018

Dear diveScubaDiveVietnam,

It is great to know that we are in your top favorite hotel list in Nha Trang and we are happy to know you felt satisfied with all the experiences at our hotel from the location to many different venues in the hotel and the room with amazing ocean views.

Should your travels bring you to Nha Trang, we hope we will have the opportunity to welcome you at our hotel.

Warm Regards,
The Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

From the moment I was greeted getting out of my taxi by Henry and his team to check out the following day (I had a brief but pleasant stay) everyone on the staff took time to not only offer their services but answer any of my questions.They helped me figure out the best way to use of my one night in town and at the hotel. I was checking in early and they suggested I use the pool and spa services which were great. The staff at the rooftop bar provided great service even though the winds were causing a mess.

Room Tip: Great views of the beach across the road. My room was across from the elevators and still quiet.
  • Stayed: March 2018, travelled solo
    • Value
    • Rooms
    • Service
Thank NathanM3147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded April 10, 2018

Dear Nathan M,

We are delighted to know you had an exceptional stay at our hotel and you felt satisfied with the attentive services from our staffs.

Next time we hope you will stay longer to enjoy more at our hotel.

Warm Regards,
The team

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