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Reviewed November 21, 2012

Could not fault the pickup from the airport through to arriving at our room. First class.
Even though the Hotel has very few customers at this time of the year there is no skimping on service, as Singapore etc. would do. The food excellent with Asian very good, and for my Western tastes the roast turkey, leg of lamb, all excellent even if a bit lonely for a roast spud. After 5 days still plenty of choice for the family with a daily hidden gem. Produce fresh and plentiful, no part empty food containers in this place.
Kids activities a highlight, from the beach to amusements( unlimited Dodgems very popular), and Water Park great fun. Note, the park has only hour sessions for each ride, but once you learn the rotation, just go with the flow.
The catering, reception, and cleaning staff all brilliant. Friendly, real, and can't do enough. Shame they are let down by the transport staff, an unfriendly un helpful mob who seem put out whenever reception asks for their service. They will sit under the trees in the groups not moving until absolutely asked. Should get rid of the lot of them, and put in people wanting to work and there are millions of friendly poor folk in Vietnam that would kill for their jobs. The only part of the Hotel not pulling their weight in what looks like trying times for tourism.
The Russian tourists, a real laugh. Ill educated and no manners, grunt at the staff, no eye contact, no thanks, and never a smile on their dial. What a grim mob. Don't get between them and the food, and interesting to watch them bully the smaller Asians at the pool over seating, or pool toys. Guess Nha Trang is to Russians, as Bali is to Aussies, and attitude and manners towards the locals has some similarities.
The kids(10 and 11) have had a ball, and we have too. The place really is a Pearl.
A big thanks to all the Vietnamese staff, a really beautiful, and very efficient mob. Tuk Tuk staff go and get a job you like.

Room tip: Of course the sea rooms should be booked, as hill view is just that, pretty scrawny jungle.
Date of stay: November 2012
  • Trip type: Travelled with family
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5  Thank 2Righty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinpearlManager, Director of Rooms at Vinpearl Resort Nha Trang, responded to this reviewResponded November 23, 2012

Dear David U,

We are elated to read all of the great things you had to say about the resort, facilities, service and especially the staff! I would like to thank you on behalf of everyone here at Vinpearl Resort for both your stay and for taking the time to share your review with the world! As for your comments regarding some of the drivers, I will bring this up for immediate consideration. All feedback and suggestions help us to make the resort even better and we truly appreciate them! Again, we are so thrilled to have been a part of your holiday and are overjoyed that your family had a great stay with us. Thanks again,

Sincerely,

Nguyen Van Minh/ Mr
(Director of Rooms)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2012

I'm not used to staying in 5 star resorts, so many things seemed very impressive to us. The views from our room were sensational. The pool was massive, with a good range of different areas (shade or sun, deep or shallow, etc). The staff were friendly and mostly helpful.

However, the beds were really firm, to the point of being uncomfortable. There was a DVD library but 90%+ of the DVDs were in Russian. We ate at the same buffet restaurant for breakfast, lunch and dinner for 2 days, and the food started getting a bit boring. I think there were other places we could eat but we stuck with the easy option. For some reason, they only provided juice at breakfast.

There were little cars to shuttle us around the island, which is great. But sometimes we had to sit and wait, even when there were cars sitting there doing nothing.

The funpark and water park were included in the cost. While good, for some reason the rides and slides were only running for an hour here, an hour there. The aquarium was beautiful.

Despite these flaws, we had a great holiday.

Date of stay: November 2012
  • Trip type: Travelled with family
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2  Thank roboh11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinpearlManager, Director of Rooms at Vinpearl Resort Nha Trang, responded to this reviewResponded November 19, 2012

Dear roboh11,

Thank you so very much for taking the time to share your impressions here and let me say a sincere thanks on behalf of the entire staff for choosing us during your holiday. We are happy to hear that you had a great holiday and we really do appreciate all of your feedback. I have brought up the issue regarding, DVDs with my team already and will find a solution shortly. However, I am a bit confused about the comment saying that we “only” offer juice at breakfast. We have brew coffee, an assortment of teas as well as a drink menu for smoothies and other fresh drinks. But again, we really do appreciate any & all feedback as it helps us to serve our guests better in the future.

Thanks again!

Nguyen Van Minh/ Mr
(Director of Rooms)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2012

We came from Michelia hotel on the mainland and went to Vinpearl to get away from the noise and to actually get a nice view. We were not disappointed. The ride over on the cable car was a nice way to get there. The room had a perfect view of the ocean and the pool area. Our two-year old LOVED the elephant ride in Vinpeal land as well as the Mermaid show at the aquarium. The pool area was also really nice.
What was not so nice were the food. It was really nice to take all your meals in the same restaurant when you have a small kid, but the food was below avarage and there was too little and to bad asian food. The only nice thing was the cake selection. My husbond actually got sick on the last night and we suspect it was from the food. The bed was also the worst I have ever experienced. Too soft and there was almost a hole where bud behind was (and I am really slim, so someone must have broken the bed).
It's overpriced, but it was the highlight of our week in Nha Trang (we spent 3 nights in the mainland and 3 nights on the island) because we got away from the noise and our daughter LOVED it. Next time we'll probably just skip Nha Trang, but I we do go back we will definitely stay here.

Room tip: Definitely pay the extra to get an ocean view room!
Date of stay: August 2012
  • Trip type: Travelled with family
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2  Thank jetho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinpearlManager, Resident Manager at Vinpearl Resort Nha Trang, responded to this reviewResponded November 14, 2012

Dear jetho,

On behalf of the entire staff, I would like to say thank you for staying with us and that we appreciate you sharing your thoughts here. Of course, we are disappointed to read your comments regarding the bed and about some of the food at the buffet. We are currently renovating many of the rooms at the resort in an effort to continuously meet and exceed the expectations of our guests. We were very pleased to read that you daughter enjoyed herself so much and that you enjoyed the cable car ride and the ocean view from your room. You said that you would return to visit us if you come back to Nha Trang and we hope we have the chance to welcome you again!

Thank you very much!

Mr. Nguyen Van Minh
(Resident Manager)

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Reviewed October 26, 2012

We were overwhelmed by the staff friendliness and the size and the luxury of the place.
Love the daily activities of Tai Chi and Yoga conducted every morning for the hotel's guests.
Excellent buffet breakfast, something to get up to every morning beside swimming and beach swimming at the door step.

If looking for serenity this is the place to be. A bit far from town but with all provided we can just sit back and relax or go to town (about 30 mins by shuttle bus) for a bit more adventure and shopping.

We stayed for 6 nights but to my opinion, we were ready to leave after 4 nights. Having the similar lunches and dinners was a bit too much after that.
The only draw back was lack of food choices after night 4 and a bit too far to travel to town for just nicked out to grab different food.

Great for family stay or a romantic getaway.

Room tip: Room on by the pool. Higher and further can mean a very long walk in this massive resort.
Date of stay: September 2012
  • Trip type: Travelled with family
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2  Thank Dayakonly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinpearlManager, Residence Manager at Vinpearl Resort Nha Trang, responded to this reviewResponded October 29, 2012

Dear Dayakonly,

We are very happy to hear that you had a great experience with us and are especially overjoyed to read your comments about the staff. I would like to thank you for all of your feedback as it helps us to improve the resort for our future guests. Again, on behalf of the entire staff, I would like to say thank you for your stay with us as well as for taking the time to share your impressions here.

Yours sincerely,

Mr. Nguyen Van Minh
(Residence Manager)

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Reviewed October 25, 2012

very nice place for families with kids, a lot of stuff to do. food is alo great if you don't expect a restaurant service from buffet style system. we (two adults and two kids 6 y.o. and 3 y.o.) had a great time there. I strongly recommend it for visiting especially if you have kids.

and some words for tiurists from "civilized" countries complaining on russian tourists: folks, remember, not all people speaking incomprehensible to you language are russians! :))) sorry, just tired to read this "russians-are-so-terrible" staff. watch yourself! resume: see positive and perhaps next time you would enjoy your holidays!

Date of stay: September 2012
  • Trip type: Travelled with family
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2  Thank dsf158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinpearlManager, Residence Manager at Vinpearl Resort Nha Trang, responded to this reviewResponded October 29, 2012

Dear dsf158,

Thank you so much for all of your kind words regarding the resort. We are very happy to hear that you and your family had a fun time with us and that you recommend the resort for families. We hope to have the chance to welcome you and your family back sometime in the near future if you get the chance.

Yours sincerely,

Mr. Nguyen Van Minh
(Residence Manager)

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