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Reviewed July 31, 2022

Good hotel, responsive and takes care of you. Polite staff. Housekeeping was responsive, breakfast was good, near to the key offices . Near market, is a mall, which is quite good. for shopping. Parking is also available for cabs which come to pick you up. However takes time from the Airport

Date of stay: July 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ArunKumarSingh15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mohammed Nafeuzzaman, Marketing at Pan Pacific Sonargaon Dhaka, responded to this reviewResponded August 9, 2022

Dear Esteemed Guest,

Greetings from Pan Pacific Sonargaon Dhaka!

Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future!

All our very best,
Pan Pacific Sonargaon Dhaka Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2022 via mobile

Excellent stay and very helpful, eager to serve hotel personnel. Loved my stay and hospitality
Good food, lively ambience and good location.
Love to come back for a more relaxed personal trip.
Drive from airport to hotel is quite long, hope it improves with the new flyovers

Date of stay: July 2022
Trip type: Travelled on business
Thank Ajaykgp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pan Pacific Sonargaon Hotel Team, Other at Pan Pacific Sonargaon Dhaka, responded to this reviewResponded July 27, 2022

Dear Valued Guest,

“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. And I am very pleased to know that you have rated very well most of our questions in the Guest questionnaire, which is very much encouraging for all the hotel associates. Only through the contribution of valued Guests, such as yourself, we do know that our efforts in attempting to meet, if not exceed, our Guest’s expectations have been worthwhile. It is a pleasure to read your positive comments regarding our Associates and services. I will ensure that they are aware of their success in providing commendable Guest services.
Sincerely,
Pan Pacific Sonargaon Dhaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2022 via mobile

The renovation of the International suite had gone horribly wrong in 2015. Plush leather sofas have been replaced by sub-standard locally made ones. The royal four poster bed has been replaced by sub-standard Pacific room type bed. The beauiful chandelieur above the dining room has been replaced by substandard spotlight. The International/ Presidential suite needs urgent renovation and i recommend handing the renovation to JAIKA ( Japanese Investment Corporation in Bangladesh) as the hotel had been originally built by the Japanese and never again to substandard local contractor like Orient Group, which after the 2015 renovation, has made the suite much worse than before the renovation, by removing original pieces of furniture and replacing them with local substandard furniture. I also recommed shifting the Pacific Avenue (Hotel Bar) to it's former location as the iconic Balcony Bar, on the 2nd floor above the lobby and to replace the loud substandard local DJ there with soft music, played from soundbox. I also recommed not allowing outsiders apart from room guests from entering the Bar as the outisders are rowdy, unruly and create mischief and turn this place characterless. Thank you, I sincerely hope that my recommendations will be implemented for the greater good of the hotel.

Date of stay: June 2022
Trip type: Travelled on business
Thank 361faiyazi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pan Pacific Sonargaon Hotel Team, Other at Pan Pacific Sonargaon Dhaka, responded to this reviewResponded July 27, 2022

Dear Valued Guest,

“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. And we really appreciate your constructive suggestions that you put through, this survey, we try to address the problems our valued Guests face, during their visit and make their stay comfortable next time.
We have noticed your dissatisfaction over the set up in our International suite which has been renovated lately and furniture in this suite has been replaced with more sleek and modern furniture, this has lost its previous aristocratic look we acknowledge, however, we have noted your suggestions with utmost concern and will obviously try to bring back that previous look when we go for renovation again.
Sincerely,

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Reviewed July 2, 2022

Wash room mirror backend slowly getting damaged
Shower nob positions are inconsistent, in some rooms 3o clock position is hand shower for some rooms it is different, people may end in burning the skin.
In one of the room ( 624/625 don't recollect) wash basin knob is so tight, I fear we may end-up in breaking it.
Whenever power disturbance is coming , fridge lights starts flickering.
Slippers are not available in some rooms
carpet flooring found with smudges
Hair dryer duct is having joints

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank nageshwarr2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pan Pacific Sonargaon Hotel Team, Other at Pan Pacific Sonargaon Dhaka, responded to this reviewResponded July 27, 2022

Dear Valued Guest,

“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. And we really appreciate your constructive suggestions that you put through, this survey, we try to address the problems our valued Guests face, during their visit and make their stay comfortable next time.

I am very embarrassed to know that you have experienced not a very good stay at this time, you had several complaints which we have recorded and will obviously take corrective action, so you have a better experience next time. Only through the contribution of valued Guests, such as yourself, we do get the opportunity to address all the loop holes we are having, I will ensure that our House Keeping and Engineering Departments are aware of these Mal-functioning facilities and take eventual action to rectify all these.
We look forward to having you again to provide a better services in near future.

Sincerely,

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Reviewed July 1, 2022

Visited Dhaka and was staying in this hotel. Room was maintained clean and was made very comfortable. Would like to commend concierge staff Mr Sina for his friendly demeanour and assistance in getting me a transport. He took the initiative to ask for the driver's particulars which I felt was an assurance for my personal security.

The hotel food was not so great. The meats were mostly overcooked and dry. Not so pleasing.

Overall good experience. Thank you.

Date of stay: June 2022
Trip type: Travelled on business
Thank keem1612
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pan Pacific Sonargaon Hotel Team, Other at Pan Pacific Sonargaon Dhaka, responded to this reviewResponded July 27, 2022

Dear Valued Guest,

“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. And we really appreciate your constructive suggestions that you put through, this survey, we try to address the problems our valued Guests face, during their visit and make their stay comfortable next time.

I am very pleased to know that you have rated very well most of our questions in the Guest questionnaire, which is very much encouraging for all the hotel associates. Only through the contribution of valued Guests, such as yourself, we do know that our efforts in attempting to meet, if not exceed, our Guest’s expectations have been worthwhile. It is a pleasure to read your positive comments regarding our Associates and services. I will ensure that our Chef gets to know about your comment on our overly cooked food and take corrective action on that, so that you do not face this kind of inconvenience in future, we really appreciate your presence and all your constructive comments.

Sincerely,
Pan Pacific Sonargaon Dhaka Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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