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“Room for improvement”
Review of Palm Garden Hotel

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Palm Garden Hotel
Reviewed 3 November 2017

Room was spacious and clean. Like to suggest for hot beverage supplement in room, to also consider a teabag . Only one sachet of sugar, milk, coffee per guest was provided. You can forget that second cup! It is little things like this which shows up a hotel, in this case tight, not a great impression to have, in my view. These little treats, cost next to nothing . However, the 'fancy' free breakfast is a bit pretentious, salmon scrambled eggs etc. Perhaps that is where to cut costs. Wish they had stuck to traditional Asian fares like Nasi Lemak, Rice Porridge, Cereals,Toast offerings. Keep it simple. Bet that would have been well received.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Em_Willow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 10 of 149 reviews

Reviewed 29 October 2017 via mobile

Stayed here for a night before My flight to UAE the hotel is a bit old and quiet. they have fast internet connection for free.
the adjacent building is fitness gym and pool, complimentary for in house guest. the Jame Asr Hassanil bolkiah mosque is just 10 minuites walk from the hotel rather than paying 25 BND for taxi.nearby mall is the kiulap mall with few shops and restaurant.

Stayed: October 2017, travelled solo
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Though we stayed only for two nights, we find the hotel very nice...good internet connection, big room, love the bath tub, quiet location, Kuillap Shopping center is just near, free use of the gym and nice swimming pool. Free Airport - Hotel transfer and vice versa...

The most positive side of the hotel are it's staff which are very accommodating and very friendly.And of course it's vegan restaurant which is a plus for me.

:) i left my fave running short in our room. they said ill just get it when i get back to Brunei.

  • Stayed: November 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Thorek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

I have stayed in this hotel many times due to its convenient location to my work place. But the last time was really really bad experience.

1) The hotel only has 2 floors for guests. 3rd floor is private area where there is occasional karaoke sessions, gatherings etc. The sound proofing in this hotel is non-existent.

2) On my 1st night, the 3rd floor was having loud music and knocking sound. Complained to the reception but the noise level remains the same. Finally at 2am, I can't take it and asked to change to another room that is further away.

3) On the 2nd night, the room opposite my room was having a party. There were more than 10 ppl inside the room partying and talking. Complained to the reception at midnight and at 2am. He managed to get them to reduce the noise. But it is still annoying. The session ends at abt 5am or so.

4) Spoke to the reception the next day. Asked them why there is no policy that stop a hotel guest to have so many ppl overnight in his room. In the record, there is only 1 guest for the room. They should have chased all of them out. And why there is no cut-off time for any partying or karaoke sessions on the 3rd floor.

5) I hope that the family that runs this hotel understands that this is a hotel and their priority should be the hotel guests and not those partying guests. There should be a cut-off time (say by midnight) for any partying or karaoke sessions!

6) Lastly, on the positive side, the wifi is much better now. The hotel reception and staff there are very friendly and helpful. But there is not much they can do unless the owner of the hotel understands that hotel guests is important and sets the right policies and rules.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank watchpam1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017

Very impressed by the excellent service at this hotel. Plus they have a free gym and swimming pool. The hotel is located in a quiet area new the Kuilap shopping area where there is a mall, heaps of shops, restaurants and a large department store. Everything is clean and tidy and the have a free airport transfer service. They even dropped us into t own and collected us (thanks Stanley). The front desk are very obliging and can book tours for you.There is also a healthfood cafe under the gym which was a great place for breakfast. TV channel selection was excellent but the old CRT TV needs to be replaced. Very hard to find anything negative about this place. Would certainly stay there again.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank paulormandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

basic and good enough room and amenities, good free wifi, good location, near to always all tourists areas and attractions, but, in brunei, it's better to have/rent a vehicle. most hotels in brunei did not offer breakfast package, hence have to find nearby eateries, which are not that far

Room Tip: to have/rent a vehicle. most hotels in brunei did not offer breakfast package
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  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank apand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2017

So glad that Internet WiFi of Palm Garden is very strong at last! They upgraded already.
Hope it will remain strong until my next visit/stay with them.

FREE airport transfer from AIRPORT TO HOTEL and HOTEL TO AIRPORT is really great!

Nearby restaurants are also available and not to forget their Staffs are very friendly and do their best to assist us in any way they can.

Very satisfied GUEST here! :)

Room Tip: Better request for airport transfer upon booking, they offer it for free. Just give them your comple...
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  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank xyzagomez2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Garden Hotel

Address: Lot 45238, Simpang 88, Kampong Kiulap, Bandar Seri Begawan BE1518, Brunei Darussalam
Region: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #12 of 20 Hotels in Bandar Seri Begawan
Price Range: C$57 - C$87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Garden Hotel 3*
Number of rooms: 50
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